Home theater

I've been tearing my hair out with my Sonos system for what feels like an eternity. My Playbar randomly disconnects multiple times during every song, like it’s on some sort of mission to drive me insane. After finally deciding to investigate, I found numerous discussions like this one:  Apparently, people have been battling this issue for years, and Sonos is supposedly "investigating" it.Does anyone have any idea what’s going on with this so-called investigation?P.S. I mustered all my patience and spent over 3 hours with a Sonos agent, performing an endless series of ridiculous tests and sending diagnostics, all for nothing. At this point, I feel like I should be awarded an honorary tech support degree!Thanks (I think...),Carles

I have bought a sonos arc to my philips oled tv and Apple TV 4k. And every day I have to restart my Apple TV to get picture on my tv. I get error message from my tv, “this picture format cannot be displayed on the tv”. Sometimes no picture at all, only sound. And sometimes I get a “hdcp error message saying to replace my hdmi cable since it doesn’t support hdcp”. This happens both with my Apple TV 4k and my Arris tv box. and everything worked fine before I connected the Sonos Arc. if I restart my Apple TV and/or the tv box everything works fine again. I’ve tried disconnecting everything and reconnect. But same problem the next day. 

I use to be avle to adjust volume on the playbase via the buttons on the top but now dont seem to be working. Does anyone know how to fix this?Thanks 

Factory reset your Sonos Playbar and add it back to your Sonos system. The app will then guide you through the process of pairing the Roku TV remote using an optical audio cable connecting the sound bar with the tv.I figured this out after wasting my time on Sonos Live Chat, who gave me instructions for a previous version of their app. I waited 35 minutes on hold with phone support and they told me my remote wasn’t compatible as it wasn’t infrared, when in fact it is IR. They then gave me the same bad instructions as Live Chat, i.e. click on “Home Theater” and then “Setup Remote”, which doesn’t exist on the new app.

Cannon reconnect sonos play bar to internet.  products not found

Which S2 speakers are compatible with Arc for Surround Sound? Apparently my Move2 don't do it.

Just unboxed Sonos Ray - plugged in, attached optical cable, followed instructions on Sonos app and my devise is not found. Any ideas? 

Hi all,My trusty Sky Soundbox has finally given up the ghost, and I'm looking to upgrade to a Sonos system. I'm leaning towards the Sonos Arc, but my living room (see pic) has a lot of exposed beams. I'm worried this might interfere with the Arc's upward-firing speakers and Dolby Atmos performance.Would I be better off with the Beam Gen 2 and a Sub Mini for my space? I'll also be using two Sonos Ones as rear speakers. The room is roughly 19x18 feet with 8-foot ceilings.I'd love to hear from anyone with experience in similar situations, or general thoughts on the Arc vs. Beam Gen 2 for a room like mine, especially with the addition of rear speakers. Is the Arc worth the extra cost over the Beam Gen 2 in my situation? Thanks in advance! 

In my home theatre, I have a player, sub and two play ones for surround sound.  I cannot find the place the the Sonos app where you can separately adjust the volume of the sub and the two play one speakers.  I can only adjust overall volume.  I know I used to be able to do it, but I cannot seem to find how to do it.

I have a Sonos Arc and Sub Gen 3. The Arc is connected to my Nexigo Aurora projector using HDMI eArc. The sound quality isn’t as good as when I play music from my phone via AirPlay. For example, a song sounds great on my phone even at half volume with strong bass. But when I play the same song through the projector, even at 80% volume, the sound quality is lower without life. Does anyone know how to fix this or suggest better alternatives?

Hi Sonos Community... Been frustrated for a few weeks... I have an Arc soundbar and Sub. The soundbar works great, although the sub does not work.  The sub is connected to my WiFi network (same as the arc). WiFi is enabled on the arc settings. I've deleted, added and redeleted the sub from the system. Have also reset both the arc, sub and my internet network multiple times.  Getting through to sonos via phone is Impossible. Any solutions? 

My subwoofer was previously paired with my ARC soundbar, but today it lost connection and stopped working. I tried pushing the side button on the subwoofer, and it would work for 5 seconds and then dropped. I removed the subwoofer from my arc and am trying to add it back, but now it’s not finding it. How can i add it back and get it to work again? Thanks 

Somehow the option to control the volume of the surround speakers in the system has disappeared in the current app. Is that just me?

Config: ARC and ERA 300 both part of a named group.Switching from TV to Music is easy enough and works flawlessly. Reverting back to TV is not so easy.On the home screen I select TV as a source and the ARC speaker does switch to the TV input but the ERA300 keeps playing the music. The only way I could find to get TV to play on the ERA300 is to go to the home screen, select the system name, press the TV audio play control and select the speakers and reselect the ERA300 click apply and it switches.Can’t understand why switching from TV to Music is a single click, but reverting back to TV requires a lot of clocks to accomplish what should be a simple task. IS there an easier way to revert back to both speakers playing TV as a source.

Hi I have an ATV 4K, sonos arc and LG C9.  Should I set the LG to Bitstream or PCM?

Hi all... the Victrola seems to have good reviews, however I am unsure of the quality. Project told me straight out that wifi is less reliable but people have not said this with Victrola. So would the issue be that the Project T2 W is just not as 'modern' in it's setup?I am also curious about the cartridge quality:* Victrola - Audio Technica AT-VM95E or Ortofon OM5E* Project - Ortofon 2M Red

I have 2 rooms.Room 1 (office) = Sonos PlaybarAfter Factory Reset of the Playbar -> I CAN see/use/navigate on my iphone app [Version 80.04.04]Problem: I CANNOT see the Sonos Playbar on my Macbook App:Version = 16.2 Sonos OS: S2 Build: 79153290 Sonos ID: *********** Room 2 (family room) = Sonos PortAssociated Product: 192.168.1.121 --------------------------------- Port: Family Room Serial Number: ***************** Sonos OS: S2 Version: 16.2 (build 79154060) Hardware Version: 1.29.1.10-1.2 Series ID: A103 IP Address: 192.168.1.121 WM: 0After unplug/plug of the Port → I CAN see/use/navigate the Sonos Port on my Macbook App:Version = 16.2 Sonos OS: S2 Build: 79153290 Sonos ID: 110061434Problem: I CANNOT see the Sonos Port on my iphone app [Version 8

Hi , I have a Sonos ONE and i have the opportunity to buy the Era 100 at a good price.But i wanna know if it’s good to paired One and Era 100 for the surround. Thanks

My Sonos system, used mainly for good TV sound  has been working for years until the latest software update. I have followed the discussions and the suggested fix, selecting the TV source from the Sonos app. However it’s not working for me. The TV keeps reverting to its own speakers as it says there is a problem with the “Audio System” I have tried every possible solution but I am still frustrated. Any advice would be appreciated.

I recently purchased a Sylvox outdoor TV and am having issues connecting a Sonos soundbar to the TV. I have tried connecting my Beam (through HDMI) and my Ray (Optical Digital) and neither works. I currently have my Ray connected with optical digital. Within the app I have TV Autoplay enabled for this speaker. When I select ‘TV Setup’ I am told to connect the optical digital. When I click continue, the app says ‘checking connection’ and comes back with an error saying ‘no signal detected’. When I connect the two devices, I first plugged into TV, and before plugging into soundbar I confirmed the TV is sending a signal (red light). Any suggestions? I will be bummed if I am unable to connect these devices. The sound from this TV is not great. 

Hi everyone,I've recently upgraded from a Sonos Playbase to a Sonos Arc, paired with two Sonos Play:3 speakers. While the overall sound quality is impressive, I've encountered an issue where dialogue is more pronounced on the left side of the Arc.Upon researching, I found that this might be a common problem related to the placement of a tweeter on the left side of the Arc, which affects voice output.Has anyone else experienced this? Are there any known solutions or upcoming software updates that could address this voice imbalance?Thanks for your assistance!

I have just setup a new router and much faster network. Unfortunately, this means resetting all of my Sonos speakers.  So far that’s generally been ok, except the Play 1s (for surround audio) and sub connected to a Playbar.  Resetting the Play:1s didn’t work until I added them via Ethernet, but subsequent resets they have been fine wirelessly. however - I seem to be in a cycle: set up the Play:1s, set them as surrounds, it all seems to work…and then immediately they appear to be missing in the app. I can play music or TV in the room, but it will also only play through the Playbar. When I look at the app, the speakers themselves appear to be missing.  I have tried this several times now - and it seems to keep repeating. What am I doing wrong?

Hi All, I have recently noticed that my Sonos arc home theatre system (era 300s and subs) keeps losing the system settings. EQ, sub levels, etc keep resetting to default after a couple of hours or the next day. i haven’t found any other threads on this so am curious as to whether it’s a common issue or just me! Any advice?

I have an ARC, Sub Gen3, and two SONOS 1s as surrounds. I just purchased two ERA 300s to replace the Sonos 1s. I am not able to release / disconnect the current surrounds and thus can't replace them and use  300s as surrounds.The S2 Application trys but fails with the message:    There was a problem removing your surrounds.     Check the network connection and make sure your    products are powered on.The current configuration works and in the past I was able to reconfigure/remove/replace surrounds and Sub.  None of that's working now. I tried unplugging everything including other speakers and the router and adding only the ARC, SUB and surrounds. I tried the app on multiple phones, a laptop and the web interface. No luck. I like the ERA300s and would like to connect them to the ARC but I'm stuck.

I have a Sonos Arc and Sub Gen 3. The Arc is connected to my Nexigo Aurora projector using HDMI eArc. The sound quality isn’t as good as when I play music from my phone via AirPlay. For example, a song sounds great on my phone even at half volume with strong bass. But when I play the same song through the projector, even at 80% volume, the sound quality is lower without life. Does anyone know how to fix this or suggest better alternatives?