Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 2,653 Topics
  • 14,186 Replies

2653 Topics

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John-1234Contributor I
asked in Home theater

Sub buzzing/rattling during very low frequency scene.

Hi, I’m wondering if anyone can test this tv show and let me know if their sub buzzes/rattles during a specific scene. In Westworld Season 3 Episode 1 about 23 minutes in is a scene where Bernard is diagnosing himself. There is a really low frequency being played during this scene that causes my sub to make an awful buzz/rattle noise. I’m wondering if it’s just my sub or if it happens for everyone. I tried checking and there doesn’t appear to be anything loose inside the sub and other content sounds fine as far as I can tell. I’ve reset the EQ and turned off true play and it still rattles during this scene. The volume is only set to about 15% or so. I tried talking with chat support and sent them video proof of the problem and also sent in diagnostics.  They said the diagnostic shows nothing wrong and told me to post here for help(which I find very unhelpful by the way).    Thanks in advance!

9
Paul A
2 years ago
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AgustisContributor I
asked in Home theater

Blinking Orange and White light on Sonos Sub

My sub was somehow (digitally) removed from my room a few days ago.  I went to re-add it, and it can’t find the device.  I did a factory reset on it and now it just keeps blinking between orange and white.  I have read that is a fault code, but now sure how to fix.  I have tried hardwiring it into my Lan, and confirmed on my router that it has an IP.  I have left it unplugged for 5 minutes, then plugging it again (while the Lan cable is plugged in), and after about 1 minute it resumes flashing orange and white. Any ideas?

1
Rowena B.
2 years ago
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tskengContributor I
asked in Home theater

How can I work with just 1 HDMI for Sonos Arc?

Hi There, I’m keen on getting the Sonos Arc but feel pretty unsure on how I can work with just 1 HDMI port. Right now, I’ve an old Samsung TV (Model: UA55ES6600M) and has HDMI-ARC. My existing (failing) Samsung soundbar setup has many HDMI inputs, so that I can fit my: Blu-ray player Nintendo Switch Mini PC Digital TV Tuner And the Sonos soundbar only has 1 HDMI. How can I work with that?

6
R
2 years ago
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NynneContributor I
asked in Home theater

AppleTV vs Arc + 2 One + Sub, Group/Airplay/TV

HiDifferent topics on this, I’ve read many, but unable to clearly find the answers I’m looking for. Sorry if I should’ve found it somewhere.Please help me understand the setup and what’s up.I have a LG tv with HDMIArc, I’ve put AppleTV to a different HDMI, then HDMIArc to Sonos Arc. The Sonos system is a 1 room deal, with two One SL’s and a Sub gen3. I’ve added all products to a group called Livingroom in the Sonos app. Don’t know if it has an impact, but TV and AppleTV is using ethernet cable, all Sonos products on Wifi.First off, for a few weeks now, I thought something was wrong or that AppleTV vs Sonos is an intense chickfight. We kept on selecting our «Livingroom» through the output selection on the AppleTV, because that was the only time we heard something in the One SLs. But AppleTV kept on switching back to the «AppleTV» output («TV speakers»), so we only heard the Sonos Arc. We kept on switching, and god damn, I was starting to get pissed off. But I just found in the Sonos app

1
Ken_Griffiths
2 years ago
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n0nzer0Contributor I
posted in Home theater

Arc dialogue maxing out even at low volumes

Hi all — I recently upgraded from the Playbase to the Arc, and my TV from an older Samsung to the Sony X950G. (I have the Sub and Play:1s for surround, too.)I noticed a strange phenomenon almost immediately, though, which Sonos support wasn't able to help me with: For many movies, even when the volume is low, the dialogue is maxing out—that is to say, the voices sounds as if they've gone into the red on a volume meter, like they're shouting into a microphone at close range: distorted and a bit fuzzy.Has anyone else encountered this issue, by any chance? I'm playing everything through my Apple TV 4K. I've been considering upgrading my HDMI ARC cable to, say, a Monster, but wanted to check with y'all before putting down the dough. Thanks!

1
Annazel S
2 years ago
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edtwodthContributor I
asked in Home theater

Not all speakers show in the Sonos App

Hi,we got 6 speakers:1 x beam3 x ikea symfonisk1 x Sonos One1 x Sonos Play 1 One of the speakers are attached to the router via Ethernet.all is updated and we use the new Sonos app on 4 different iOS units.Every time we open the app, not all speakers shows. The speakers that show is different from time to time.I can start and stop music on all speakers directly, so they are on WiFi.All speakers have a static IP address   

2
E
2 years ago
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DK32Contributor I
asked in Home theater

LG OLED B6 + Sonos Arc + Firestick 4k

Hello,As the title states, I am having issues with the following configuration:LG OLED B6Sonos Arc plugged into HDMI ARC with sub and surroundsXbox one x plugged into HMDI 1Firestick 4k plugged into HDMI 3|4Harmony hub and remote for controlI have no issues getting sound to output when I use my set activities on harmony for Xbox or any internal apps through the tv. Scenarios: Activity to play xbox.  Tv turns on and input is set to HDMI 1 and Xbox turns on.  Sound output works on Sonos Arc. Activity to watch Tv.  Tv turns on and input is set to live tv.  I can use any of the internal tv apps and sound output works on Sonos Arc. Activity to watch Firestick. Tv turns on and input is set to HDMI 4.  No Sound comes out from Sonos Arc.  Even if I switch to other inputs/activities the issue persists. To resolve this I have to switch to either LG tv input or Xbox input and try to stream something.  Turn tv off and launch either scenario 1 or 2 and Sonos works again.  I can then switch to Fires

3
D
2 years ago
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TrentonEst85Contributor I
asked in Home theater

Sonos Arc Defect on side speaker

Not sure if anyone else is having this issue, but I just got an Arc a few weeks ago, and noticed the other day that the woofer speaker coming out of the left side was coming out and detaching from the main body (SEE PICTURES). I live in an apt so I definitely cant play the soundbar THAT loud so im curious if anyone is having this issue. Or if Sonos would be able to help fix this. I havent noticed a change in music quality, just guessing a defect on finishing? 

3
Paul A
2 years ago
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ViperXL75Avid Contributor II
asked in Home theater

Older SonosPlay1 and Playbar loses connection over Wifi after a while

I have been troubleshooting a rather strange behaviour with my SONOS speakers.I've noticed that this behaviour started somewhere between last week this week.I do have AutoUpdate enabled on both SONOS as Ubiquiti.I got:2x older Play12x newer PlayONE1x Playbar The behaviour is that somewhere during the day (i think in the night) both the 2 older Play1 and Playbar loses connection with my home network.My 2 newer PlayONE speakers work fine and the rest of stuff on my network keeps working without a hitch.I have tried restarting the speakers but that didn't help.Tried wiping them back to factory defaults (powering up while holding PLAY button). But then they don't connect to the network at all.The only thing that works is when I reboot my router. So the next day when it happened, I went in and cleared the DHCP lease of one of the speakers but when it rebooted it still didn't get connected to the network.I'm running out of ideas where to look. I am running a Ubiquiti network.2x Ubiquiti Nano

5
Paul A
2 years ago
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furysamurai72Contributor I
posted in Home theater

Sonos Sub Suddenly stopped outputting sound

I have a sonos Sub. I think it’s a Gen 1 but I’m not entirely certain.  Everything seems to be working fine. It’s updating correctly, its connected, visible in the app. I’m able to join it with other zones easily.  The problem is there is no audio output.  If anyone can help me out here I would appreciate it, please let me know what you need to know. 

1
Airgetlam
2 years ago
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Keith_BContributor I
asked in Home theater

Multiple speakers throughout the home

I am currently building a house and in the basement I have ceiling speakers. I plan on using an Amp to power those, add a sub, SL One (2), and Arc. I currently have a beam and I want to add multiple SL One’s throughout the rest of the home.  Will it be possible to listed to music on the One’s while still operating the home theater in the basement without cross contamination?

3
melvimbe
2 years ago
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SamULContributor I
asked in Home theater

Sonos speakers dropping out constantly

I’ve got 4 Play 1 speakers and a Playbase. The living room has the playbase and 2 Play 1’s paired for surround and the two other Play 1’s are in separate rooms. I’ve had them for about 4 years all working perfectly fine. The internet provider hasn’t changed. The router is the latest one from Virgin media and has always worked fine and does with my other devices.But for some reason my Sonos app keeps losing connection to the speakers. I’ve tried turning the router on and off, resetting it, turning all the speakers off, reinstalling the app etc.Still no luck! It’s very frustrating because it all worked perfectly fine up until the last week or so.

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Paul A
2 years ago
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RaimondsRContributor I
asked in Home theater

Sonos Beam unable to connect to WiFi

During the initial setup of Sonos Beam I am getting error: "Your Beam has been added but may not appear in the System tab … ” After checking the admin panel of WiFi router, I can see that the Beam has never connected to router - it is not listed in DHCP nor in connected devices. I have tried restarting router and Sonos, resetting to factory settings, Reset App etc. Nothing helps. However I was able to setup the Beam succesfully with my friends router. It appears that Sonos does not like my router. It is Huawei HG8245H. Support diagnostic: 1238854072. Any other device (laptops, smartphones, TV, XBOX) connects to the router without any issues.

2
R
2 years ago
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Pixar79Contributor I
asked in Home theater

Multi Room doesn't work anymore

I installed 6 One SL speakers in different rooms two days ago. Everything worked perfect until yesterday evening, when all of a sudden I could not play music in different rooms at the same time anymore.I can adress every single box seperately, so they all work.The app shows soundbars behind the selected rooms when I play multiroom, but in reality only one room has sound… How to fix this?

1
Rowena B.
2 years ago
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TikolContributor I
asked in Home theater

setting up beam with ikea symfonkisk

Trying at add a pair of Symfonisk bookshelf speakers as surrounds to my Beam. I set them up and confirmed they were working individually. Then I tried adding them as surrounds.I go thru the setup and it fails saying “There is a problem adding your surrounds. Check the network connection and make sure your products are powered on. Try again.” They are powered on and network is working fine.   My diagnose  report is 201411928

1
Rowena B.
2 years ago
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LudopavContributor I
asked in Home theater

beam + sl.

Hello, I’ve bought 2 one sl to be added as surround speakers to Beam. I’ve configured them as stand-alone and they worked wellI’ve tried also stereo speakers, no issuethe issue was when I’ve configured them as surround speakers through the app. The configuration fails and the speakers went both stuck.The only thing I can do is to reset them and try to configure them again…. same issue  I’ve tried also to keep them near the beam  all devices are connected to Wi-Fi to the same access point any suggestion? the diagnostic number is 1995632990thanks   

3
Simon B
2 years ago
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woodenuffContributor I
asked in Home theater

Connecting to internet using LAN port on Playbar

My setup is two 5.1 systems and three additional Play 1s. I use a Boost, wired to my router. Everything works as it should. I wonder if I can connect to the internet via the LAN port on the back of my Playbar. This might be a stronger connection for the smart TV in a room where the wifi is not as strong as the rest of the house

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ratty
2 years ago
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LardybarstowAvid Contributor III
posted in Home theater

TV link to Sonos Beam never works

Like many I am now unable to listen to my TV over Sonos ...it's has gradually over the past few months got worse and worse since going over to the new app...it started with stuttering sound to complete blanks ...now the app will not even recognise my TV...this is since this new Success box that keeps popping up every time it decides to play anything...with my recent expansion of purchases a sub and two ports I thought with the addition of a second beam I would be set up .....but no new HDMI cables switching on off the linking, the booting unplug this change that...so I am sat here with 2k worth of sub beam left and right which can't play anything from my TV so apart from Spotify it's pretty redundant...absolutely fuming like others check my TV firmware etc I'm sure il get we are working on it...but I expected a lot more at this price not happy at all with my purchases or choice of equipment in future I will go elsewhere but it's a bloody expensive mistake ...

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Ken_Griffiths
2 years ago
B
bawwiContributor I
asked in Home theater

Network issues connecting sub (G2) to playbar

After updating to Sonos2, unbeknown to me until recently, my Sub had stopped working. Tried to reconnect it but having issues when I get to part of the process where you connect the device to a room/playbar. Have tried:Factory reset the Sub Sub connects fine to a temp network Checked my Wifi and wired network Moved as much RF interferring materials between the device and the APThe Sonos App (iOS) comes up with the following:“There was a problem with adding your Sub. Check the network connection and make sure your product is powered on.”I have logged a call, but I’m a little impatient.Any help would be appreciated.B

10
B
2 years ago
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PhillyAlContributor I
asked in Home theater

New Sonos Beam & (2) Ones customer

I ordered a Beam and 2 Ones for a home theater setup mainly for music streaming, along with watching some movies in surround.  The Beam got lost in the mail so I received the 2 One’s first.  Easy to setup.  I set them up as stereo speakers and they sounded great.  Finally, a few days later, my Beam arrived.  I found to add the speaker, I had to break the stereo setup (in Sonos app) and then I could add them to the Beam as surround speakers.Here’s the issue.  I don’t think it sounds as good.  With just the two One’s the sound seemed to be coming from everywhere and was crystal clear.  Now they are configured as rears, seems that most of the sound comes from the Beam and the One’s are really low.  The sound seems to mainly be coming from the Beam and not traveling the room anymore.  Am I doing something wrong?  Do the One’s just have better fidelity?  Thanks for your help.

2
P
2 years ago
J
jcnovoaContributor I
asked in Home theater

Airplay and Apple TV remote not working after installing Beam

Hi,I just bought a Beam and connected it to a Sony Bravia TV using the optical adapter. I also have a 4th Gen Apple TV connected.Since connecting the Beam I’m having two problems:I’m unable to airplay video from iOS devices onto the TV. I just get an error message whenever I try. (Less critical, but still annoying) The pause/play button is on the Apple TV remote does not work when watching video (from the Apple TV).Any thoughts on what may be causing this problem and how to fix it?Thanks!

3
Mark P
2 years ago
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Le_CeeTrending Lyricist I
asked in Home theater

Problem with TruePlay. What to do?

Hi,After installing my two Sonos One SL coupled with my Sonos Arc, I realize a small problem.Indeed, before using TruePlay, the 2 One SL have the same volume. Only, after using TruePlay, the Sonos One SL on the left sounds much louder than the other. I tried to turn TruePlay off and on again and the difference is striking. I also tried to reuse TruePlay several times by doing different gestures. But nothing helps.I suspect the sloped ceiling of distorted TruePlay. But what to do ? Plus, TruePlay is a big improvement on Sonos Arc, so I can't do without this one.As for my setup. The Sonos Arc sits 8.85ft from the sofa at a height of 1.6ft. As for the two One SLs, they are 5.5ft apart and 4.60ft from the ground. I have put pictures for you to make it more meaningful:https://i.postimg.cc/wgKZGG2Q/20201221-173920.jpghttps://zupimages.net/viewer.php?id=20/53/vb45.jpghttps://zupimages.net/viewer.php?id=20/53/vb45.jpgThank you !

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L
2 years ago
K
kukulkanContributor I
asked in Home theater

Unable to set alarm on Sonos - time is not set

Hi!I want to set up an alarm, but the application says that my time is not set. But there is no such function in the settings. How to solve this? Or how to make the alarm work.Thank you

2
controlav
2 years ago
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Leht001Contributor I
asked in Home theater

Sonos Arc dropping ARC connection

Hi all. Probably not the first and not the last one asking, but as I haven’t able to find solution there is no harm to do it again, right? 🙂So I’m stuck with constant issue of Sonos Arc + Phillips 65OLED754/12 not being able to stay connected over arc and enabling tv’s internal speakers whenever they please or so. Both tv and sonos are running their latest sw. At first thought that there is something to do with switching sources (also using Amazon fire-stick and UHD IP set-top box ARRIS VIP5305) and not able to pass audio to correct channel after that, but have noticed that when I switch tv off and on in the next morning from the same source, then sometimes it will pass the sound correctly to the arc and sometimes it will just play audio from TVs speakers. So no logic behind that...Only thing that will reconnect the whole thing is to plug everything off from outlets and reconnect it back in 30s or minute later.. Any ideas ?..(Cables are okay - checked and just got upgraded to sonos ar

5
L
2 years ago
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Jack0608Contributor I
asked in Home theater

Connecting Playbar to older TV

I have a 2013 Magnavox television (Model 46ME313V/F7) and would like to connect a Sonos Playbar to it.  We moved into a new home w/ 2 of these Playbars months ago and have only used them for streaming music so far.  On the side of the tv are ports for HDMI, USB, and headphones, and this is a photo of the back of the tv.  I assume that I would need to somehow connect the Playbar to the Digital Audio Output.  Can someone tell me how to work this out?  What cables/ adapters I will need?  Thanks!  

3
Airgetlam
2 years ago

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