Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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Will Sonos bring DTS support in the future?
Hi guysI spent a lot of money on my Sonos Surround ( Arc + 2 Sub Gen 3 + 2 SL ). I even got a boost to improve wireless communication. I spent 900 euros in the most expensive 4k bluray of Panasonic, which is amazing..I got a lot of UHD movies with Dolby Atmos and the sound 8s amazing. However, many other 4K movies are coming in DTS X , and for those my only option is setup the audio output in the bluray to PCM. The problem is that the quality is not so great.Will Sonos be ever compatible in the future with DTS ?
Sonos devices disconnecting
Hi, I’m new to the Sonos ecosystem, I have a question to ask: when I’m not using my Sonos setup (at night) the devices disconnect from the network or whatever and there are question marks in the app where it says what kind of devices do I have in my room. Is this normal? It’s some kind of a low power mode feature?
Problem LG 47LA7909 with Beam
I have a LG 47LA7909 TV and a Beam with two Play:1 for Stereo Sound.In the App you should be able to set up the TV for the Sonos System by plugging in the HDMI cable to the ARC port in the TV.Sound is already playing after I activated Simplink on my TV but I cannot control the TV with the app, nor the volume with the TV remote, due to this set up error in the App.It says that no HDMI ARC connections can be detected.Reseting the TV hasn't worked eitherAny ideas for a solution?Thanks in advance!Markus
Unreliable phone connection to Sonos
I have a Google pixel 3a which I use to connect to my two Sonos One SLs. Occasionally it works perfectly, and when I am in the middle of using it (e.g. go to change a song) it is usually fine. However, when I first begin to try using it, it almost always fails to connect. I close the app and reopen it but doesn't help. It always seems to take a few minutes to get going. I get a variety of error messages, most often 1001 or 1002. My partner has a Google Pixel 5 and never has this problem Can anyone help? I saved up for a long time to afford good speakers, and it's very frustrating to have them malfunction all the time. Thanks,James Diagnostic ref: 1932698396
Sonos Arc Trueplay tuning problems
Hi, Recently got a Sonos arc. Wired up ok, but sound is really poor. Worse than my beam. Think it may be faulty. Tried to run the trueplay tuning. Initial wave of sounds are ok. End up with a green circle on my iPhone, then tuning just gets stuck on ‘listening to test tones’. I am guesssing some speakers are not firing and so the tuning can’t complete?Any advice appreciated. ThanksA
Crackling sound from Beam when loud noises present
Hello all, I have been noticing a crackling (almost like fireworks) any time the movie gets really loud. I have only noticed it so far with watching Harry Potter on SyFy (Roku TV), but will update if I hear it on other platforms. Has anyone else noticed this? I submitted a diagnostic and will contact Sonos, but figured I’d also check if anyone has experienced this.
having issues with my Arc and my LG
if I start the day playing the radio directly through the songs App, I need to restart my Sonos Arc in order for it to register the tv audio thereafter. I’ve tried numerous set ups to make the transition from tv to radio but nothings working. Any ideas? My LG tv is a 49UB850v-ZD
Pair Sonos Arc with iPad 4
Hi!I would like to pair my Sonos Arc with my iPad 4. I’ve set up everything but it seems the app can’t play the music. The streaming is not working at all! I’ve already tried deleting the app and reinstall it, but the same problem happens. How can I be sure that it’s not a network connectivity issue?
More set up trouble
I’ve got a new router and lost all my Sonos connections. Message says “Your Beam has been added but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish set up from the System tab.” I’ve done so, and it doesn’t work. I’ve tried to factory reset several times - doesn’t help. Tried with a friend’s android device instead of my iPhone- no luck. Tried plugging it into my router directly, and that worked, but when I unplugged it and moved it to its proper location - same problem. Having the same problem with a Play:1
Connecting my Yamaha CD Player to my Sonos Arc System with Connect (Gen 2) Troubleshooting
I just got the Connect Gen 2 and hooked it up, did a factory reset, and plugged my CD player in. Not getting any sound of the CD player or my speakers, even though the connect is integrated into my Sonos Arc System with two SL speakers and a subwoofer.Any ideas?
One Sonos One SL Speaker Connects--The other one won't to Arc
I bought my two Sonos One SL Speakers separately. One speaker connected to the system beautifully, but the other (the new one) simply will not. My system consists of an Arc, a Subwoofer, a connect generation 2 (to connect my CD player) and the two speakers. I have tried all the fixes I know so far---the last one was to try to set up the new speaker with the ethernet cable. My system recognizes the new Sonos One SL (sometimes!) but then nothing happens, not even when I do restarts, etc. Can anyone advise what the next steps would be? (BTW, when I tried to connect the connect, I had a similar problem, but I was eventually able to connect to the system after about a dozen tries).
Beam and Sub connected but no sound from Sub
Hi, I have a Beam set up and working through ARC on LG TV - set up a new Sub (3) today and while it’s connected (solid white light) and linked to the Beam in the same room - no noise is coming out.Have installed and deleted a few times, reset router a few times - not sure what it could be - any help would be appreciated! Diagnostic code 542593696 - thanks!
Surrounds Beam + 2xOne
I’ve tried multiple times to connect my Beam with the One’s Pair but no success.Beam is connected with a ethernet cable and to TV with HDMI. One’s are in a Stereo Pair on Sonos Wireless.When i try to set up the surround on Beam I get the message that no products were found.Diagnostic number: 1473272352
Hisense and Beam
Hi all. I have a Hisense 43p6 and and a brand new beam. I’ve followed the Sonos prompts and I’ve enabled CEC on the TV and also selected ARC for the audio out, but I get no sound. I’ve tried it with both Dolby and PMC.The tv says it’s receiving the HCMI 4 signal, and the beam is working with my other Sonos devices just fine for music, but I can’t get anything going through the TV.Oh, and I’ve read the other Hisense threads on here already too.Please help!
Can i connect my surround sound system to a connect?
I have a Playbar, sub and 2 rear surround speakers Used with my TV - all great and love it. Want to now connect my turntable so it can use the same speakers. I have a Sony deck with a pre-amp and have just bought a connect, assuming that would be what I need. I’m useless with tech and thought the connect would send the signal from the deck to my existing speakers. Have I got that wrong and if not how do I connect the connect to the existing speakers? Many thanks.
Connect surrounds (2x Ones) to both Arc and Amp
Just wondering if anyone knows if it possible to connect my surrounds (2x Sonos Ones) to both my Amp and Arc. I will try and explain - they are in the same location and I only use the Amp and Arc separately so I would like to be able to have the surrounds paired with both. So when I play my Amp I have the surrounds connected and the same when I use the Arc. Hope that makes sense?! Thanks very much.
Multiple rooms with multiple devices
I have an Arc connected to 1 Samsung TV in the living room. I have added a 2nd TV to bedroom. So far it is only TV speakers. I would like to add a sound bar the the bedroom TV and add a speaker to a small 12x12 sitting area. My goal is for each to be in the play the same music, but the 2 TVs be independent when watching TV. I also am looking to connect a turntable and CD player fro music. I have a mesh wireless network.
Beam wifi connectivity
My Sonos beam bar worked perfectly for 3 months (predominantly being used to play music from my iPhone via the home WiFi network). Over the last few weeks my Sonos is not available to stream my music through, unless I turn my router on and off again. Every time I turn my router on / off I can use the Beam again, but only once, then when I go to use it again it is not available to connect to. If I go into the Sonos app, I get an error message saying “unable to connect to Sonos”, until I turn the router on / off again! any ideas for W fix very welcome!
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