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connection Tv/ sonos

  • September 22, 2024
  • 3 replies
  • 102 views

My beam is no longer connected to my TV - it happend just out of now where. I restarted/connected everything again, I have a samsung tv - what do I need to do? Thanks for any help!!

Best answer by Airgetlam

Not really enough information to begin suggesting anything other than calling Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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3 replies

Airgetlam
  • Answer
  • September 22, 2024

Not really enough information to begin suggesting anything other than calling Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


AjTrek1
  • September 22, 2024

Check the sound menu in the Samsung settings to make sure HDMI is selected as the output.


Schlumpf
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  • Virtuoso
  • September 22, 2024

@Sagsa 

Such issues often are related to hdmi cec connectivity. You could try to renew the connection by…

  1. Turn off CEC option (for Samsung called AnyNet) on tv and turn off tv. 
     
  2. Unplug the hdmi cable between Beam and tv and turn on tv. 
     
  3. Turn on AnyNet option in tv settings. Turn off tv. 
     
  4. Connect hdmi cabe to Beam and tv. Turn on TV. 
     
  5. If that doesn’t work yet, please try to run „tv setup“ in Sonos app (room settings of Beam) again.