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JLR2020
Contributor I
September 2, 2024

can't add sub to arc

  • September 2, 2024
  • 62 replies
  • 2013 views

Hi all, unlike some I genuinely need help, I am a complete technophobe. I have a massive problem connecting my Sub gen 3, the Arc connects perfectly, the sub sets up without a problem but nothing happens, the app says it’s not connected and my WiFi says it’s offline, I suspect IP issues but neither Sonos or Vodafone will help 🙏🏼🙏🏼

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62 replies

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Ian_S
Prodigy III
September 7, 2024

To be fair no-one should need to know that much about WiFi at home… The only other thing to try with the Vodafone setup is if it lets you, disable the DFS setting on the 5GHz WiFi… otherwise, good luck with Sky.

JLR2020Author
Contributor I
September 23, 2024

Hi all, I just wanted to give an update as I know that you have all tried to help for which I have been very grateful, I binned off Vodafone and obviously their router, went with Sky and it all works perfectly, well worth the wait, but thanks to all who tried to help - don’t use Vodafone

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