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Beekie88
Contributor I
September 7, 2024
Answered

Playbar does not connect to home network

I  am the proud and until fairly recent happy owner of several Sonos products, of which one is the Playbar. 

For some (unclear reason) it disconnected with my home network (I did not change it). All other Sonos items still work as they should. 

The app says that the playbar is not registered, but when I am following the steps to solve the problem it ends with a notification that “an error has occurred” and that I have to try it again later (which I did, for multiple times now). Still it end with he same result. 

I have tried resetting the Playbar as well. But still the same result).

What can I do?

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nik9669aAnswer
Senior Virtuoso
September 7, 2024

If you’ve factory reset it, you can only try going through the setup as though it is a new product. If you were wireless, the wifi in it may have failed in which case try it plugged into your router with Ethernet cable. If that fails, speak to Sonos support. 

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3 replies

nik9669aAnswer
Senior Virtuoso
September 7, 2024

If you’ve factory reset it, you can only try going through the setup as though it is a new product. If you were wireless, the wifi in it may have failed in which case try it plugged into your router with Ethernet cable. If that fails, speak to Sonos support. 

    Don Jerry
    Lyricist I
    September 24, 2024

    Hello everyone my problem is:

    The playbar my room does not appear in my sonos system — although it did set up properly with no error message— So, when I enter my room and open the Sonos app, a message that no products found “go to system settings” appears; I then go to system settings, scroll down and a window of Sonos system found in my wifi appears, so I click on “join the system nearby” — my system in the other rooms; an then my playbar appears in my system but none of the other speakers in the other rooms…

    I already unplugged and plugged back in the router

    Uodated each and every one of my products

    Deleted an downloaded again the app

    Reseted and installed back the playbar more than 5 times

    What do you think I am doing wrong? 

    nik9669a
    Senior Virtuoso
    September 24, 2024

    It sounds like when you did a factory reset (usually not a good idea) you created a new system for it, rather than adding to existing. Hence you see it when your app joins one system and your other speakers when you join nearby system. 
     

    If so, you need to factory reset it again, then go through installation again being sure to add to existing system. 

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