Home theater

It should be possible to use TWO sub minis in a home theater system, but unfortunately it is not!

I can be watching tv and all of a sudden the sound goes on the tv . I was advised to delete the Sonos app on my phone . Reset my phone and download the app again . This didn’t fix the issue . Can anyone help 

I have a sonos ARC, the audio is fine if I connect the supplied HDMI from the ARC directly to the TV. If I include an in wall cable management that had a female hdmi installed in the wall the audio keeps dropping out. why is this?

Hello, I have not been able to access my favorites for a long time, the icons remain gray. while the other options do color. I have the black Sonos app. I have reinstalled the app a few times but that doesn't help. I also removed the plugs of the playbar and one so that the buffers are emptied. this doesn't help either. I have an iPhone 15 and my wife a Samsung A54. both phones same problem. the only thing that helps is resetting the app and logging in again. but that is not the intention, it just has to work well.

Hi. I’ve just upgraded my Sonos to Arc, Sub and paired with two Eros 300. Problemis that I can’t hear any output from the two rear Eros 300 speakers. I had a better effect with my two One speakers. Playing music is OK and is through all speakers but output from my Virgin box is poor. It’s connected through HDMi Arc. I’ve checked and double checked settings but no luck. Any advice? I’m really disappointed after spending so much money. 

When I go into the settings to retune my trueplay I do everything the app informs me to do. Rotate the phone, take off the case, center of room, etc. However after the section where it shows an example of the phone in front of the tv it immediately says there’s an issue. It has been doing this for a little while now and I’m hoping I might find a remedy here! 

Can I connect (2) sub mini’s to a Beam 2? 

I am having Arc, sub3 and 2 era300. While doing the true play tuning with new Sonos app on iPhone 13 with latest iOS, in the final step app stuck there for more than 30mins. I have to close the app manually resulting in no Trueplay tuning. Tried at least 7-8 times still the issue there.

Error “Can’t connect Truplay to Living room at this time. Please try again” . Tried numerous times. Era 300 surrounds work with Truplay when separated. A replacement Arc acts the same. Using an up to date iPhone 15 Pro Max. Sonos all up to date.

I tried to connect my mini sub to my beam and it just won’t connect and I don’t know what to do

Can’t believe my system was working fine before the update and now it won’t work at all . 30% discount on a $3000+ system wow. This is sad! Very disappointed that a company would purposely make a new upgrade so all 6 speakers stop working just to get new product. Anyone else have this issue ? 

I bought a Xnoogo projector which supports eARC HDMI in port 1. I connected the Sonos beam to the projector with an arc hdmi cable but no sound comes out. Someone please help!  https://a.co/d/8XxoWaRhttps://a.co/d/72uq9n0https://a.co/d/32Wodc2

Has anyone experienced considerable delay when trying to pay a playlist, including 'All Songs' as well as when shuffle is pressed, it hangs for 20-30 seconds if not longer. Please can we escalate to developers to fix this app problem.

HiI have a Sonos Beam Gen2, it is connec using HDMI ARC to my Samsung 65”. It has been working perfect for 1 year.The last month it suddently stop playing sound from the Samsung TV. The LED on the Sonos turns red.When i restart both Sonos and TV it can play again but often stops after 15-20 minutes again.I have tried:Chaning HDMI cable Factory reset Beam Gen2 Checked for newer firmware on both Beam Gen2 and TV. No newer softwareAny suggestions on what to do or is it a softare/hardware error on the Beam Gen2? It is still under warranty,Please let me know what is best to do

I use Sonos app to play music with beam gen 2 over airplay. How do I manage volume by hardware of phone volume button or any other hardware button. I dislike the laggy sonos app. Phone device is iphone 15 pro max. Thank you 

HiPurchased a beam sound bar and sub woofer 2020 to go with the TV. Very happy.Now I am trying to connect my cell phone, but I haven’t been able. WHY?

I’m sorry for writing this as I know this subject has been discussed before; however, it’s annoying, and there is no good reason to put up with it!  I only have the Sonos system about a month.  I bought the Beam and then added the subwoofer.  Why would I spend over $1000 for supposedly a first class system and have it turn on whenever it feels like it.  I have no speakers, only a television is connected to this system.  I do not have Spotify.  I have Amazon music which I haven’t even activated.  As a customer, it’s not my job to do anything except use the equipment as it was designed.  It’s not designed to wake me at all hours when it decides to turn on.  I turn the volume down on my television before turning it off.  The TV and the Beam are controlled by a Comcast remote.  I tried to de-program the remote but that didn’t help at all.  Next step is brain surgery.  Paying all that money will not stop me from throwing the damn thing out the window or giving it away.  IT IS NOT MY RESP

I have been using sonos and apple tv and never heard any sound when turning apple tv off but recently when i turn it off sonos arc plays very loud chime like turnoff sound. I have looked both Sonos and apple tv setting but could not find anything that might help turn it off. Need help. Plz

So I’ve been digging around and have not found a place to contact support directly so is this the place?  I had an arc with the one SL’s setup as surround sounds.  I replaced the One SL with Era 300’s.   I factory reset the One SL’s and set them up for both to be in Office.   I click add stereo pair and it runs the setup and then says there is a problem.    The Wi-Fi is a deco BE 95 mesh in access point mode,  I’ve tried turning off the 5Ghz off and only using 2.4 and vice versa, tried connecting both One SL’s to ethernet same problem.   So after hours of frustration I decide Lets just setup the era 300’s as the surround speakers so at least I can have that.  I setup the speakers add them to main bedroom.   Well on the sonos app there is now main bedroom, main bedroom 2, and main bedroom 3.  Odd but I go to the Main Bedroom the arc and sub are there i click Add surround speakers and it comes back saying I NEEED 2 compatible speakers.    Why is this such a p

I have done a “trueplay” in my system and I notice in the sonos app that the screen about the sourround speakers gestion has changed. Before, I had for each speaker a bar to choose the level of sound and nothing about the distance between the speakers and my seating position….( it is suppose with the trueplay this question about the distance was solve(?)) abd now I have to put this distance and I can not choose the level of each speaker, only the tv level for both .My Sonos system has an ARC, two ERA 100 and a SUB.Thanks and sorry for my english level!!!!!!

Amp keeps going to 100% when turned on.Since the last app update, every other time I play music or an audio book or use the line in on my Sonos amp, it starts at 100% and scares the crap out of me and probably the neighbours.Also since the update the app disconnects from my amp constantly, even once it's connected it will just disconnect and I have to close the app and reopen to get it to connect again, sometimes the line in disappears too. Not sure if that's related.

I just set up 2 new Era 300’s with an Arc and a sub.  Can’t seem to hear the Era’s (behind me) when watching a movie. 

My Arc is connected via Cat 6 to my UniFi switch.  I also have Play 3 surrounds and a subwoofer in my system (NOT hardwired).  Does anyone know why UniFi would show both the sub and one of the Play 3’s today as hardwired “Fast Ethernet” connected devices, and on the same port!  Both of the devices IP address match what the Sonos app shows for each device.  This is strange.

I have a Samsung Frame 2023 TV and a Sonos Beam (gen 1) everything is in sync except my Samsung 4K Blu-Ray player, no matter what settings I fiddle with the audio lags behind the video. Only on PCM is it in sync which sounds poor quality compared to Dolby Digital. Would a Beam 2 cure this with the eARC connection?  I don’t want to upgrade to it only to have the same lip sync issues