Get help and assistance with your Sonos system

Hallo. Ich habe seit 2-3 Monate das Problem das ich meine beide Sonos one nicht verbinden kann. Ich habe schon alles probiert. Alles zurückgesetzt, Ruter und Sonosgeräte.Ich habe es auch mit LAN Kabel probiert .Passwort geändert, Nichts funktioniert, mit der App finde ich das Gerät und sobald ich das password vom Ruter eingebe kommt nach einer Minute die Meldung “Sonos One wurde hinzugefügt, wird aber möglicherweise nicht in deinem System angezeigt. In dem Fall ziehe das Stromkabel und stecke es erneut ein, um das Setup über die Systemeinstellungen abzuschließen.”Kann mir jemand helfen. Ich bin ratlos Danke und liebe Grüsse Moderator edit:Google Translate-Hello.I've had the problem for 2-3 months that I can't connect my two Sonos Ones.I've tried everything.Reset everything, router and Sonos devices.I've also tried using a LAN cable.Changed the password,Nothing works, I can find the device with the app and as soon as I enter the router password, the message appears after a minute"Sonos

Hi Sonos Moderators,I'm writing as a happy owner of several Sonos products. I recently purchased the Sonos Ace headphones and I'm loving them so far!I was wondering if there are plans to integrate the Ace headphones with the Sonos Control function on the macOS app. If this feature is already available, could you please point me in the right direction?Thanks in advance for your help!

Seit dem App Update sehe ich zwar meine einzelnen Räume, kann diese auch einzeln ansteuern aber ich kann z.b. nicht mehr in der ganzen Wohnung bzw. In nicht mehr als einem Raum gleichzeitig Musik hören.Was kann ich tun?🤔 Dir Komponenten sind alle mit dem selben WiFi verbunden undalles inkl. Router neu gestartet habe ich natürlich auch schon. Wer weiß was? Viele Grüße 

Hello!I use Google assistant for everything, and bought this Sonos BEAM beacause it now supports GA.The thing is, even if it is available for PT (as I said, I use it daily at my home), Sonos does not officially support it… so I cannot add it to my speakers. Is there a way to do this? 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I have reconnected my system after changing router. All six speakers show up in the system. Only one of six speakers actually play. When I select other speakers or use “everywhere” I get a banner saying “unable to connect, try again later”. When playing music on the one speaker that works it stops after a few songs and goes back to the first song in the playlist…. I have turned off the router and signed out and back in etc.  Needless to say, we have had all kinds of issues since the catastrophic launch of the new app. Very grateful if someone can help!

I changed my broadband provider today, as expected, non of my sonos devices work, none of the instructions in the app on line fix, the device works with an ethernet cable in, remove the cable and it doesn’t. Why on earth in 2024 are Sonos products completely incapable of working whereas everything else does, how can they get it soo wrong. Wasted hours and hours of my day for nowt.

So we just moved into a new house with a Sonos system installed. I have hard wired the ports into the eeros router and they showing up on there. I go through the set up and get to the stage that says push the button to continue. I press and press and nothing happens? What am I doing wrong lol I cannot get past this step 

So I’ve reached out to support about this numerous times and the two answers I’ve gotten are:A) Move closer to your WiFi RouterB) The Sonos Move 2 Speakers cannot handle the bandwidth of Lossless Audio over WiFi. I’m sure these support agents have no idea what they’re talking about.  The issue is with the speakers themselves, and can be resolved by writing better firmware.To disprove the claim that I am too far from my WiFi router, I went ahead and upgraded my already top-of-the-line-but-several-years-old WiFi router to an even better one.  I’m glad I spent the money on it.  It’s a better router with superior configuration options for techy people like myself.  Same connectivity issues with my Move 2 speakers.  Everything else works great on it including my other Sonos devices. If the second claim is true (the speakers can’t handle lossless audio) then I have to wonder why they were built in the first place?  They produce great quality audio when they work.  But most of the time they s

Hello,I’ve read through many posts on this topic but surprisingly haven’t found any answers to my specific questions. I have a Windows 11 desktop computer with an iTunes library of ~40,000 songs - all ripped from my CDs.Here are some key locations/paths in my system:Windows Music folder: C:\Users\deanm\MusicLocation of iTunes Music Database: C:\Users\deanm\Music\iTunes\iTunes Library.itlLocation of iTunes XML: C:\Users\deanm\Music\iTunes\iTunes Music Library.xmlLocation of actual music files: M:\Music (this is a second HDD on my desktop computer)When setting up the Sonos controller app in Windows, I’m asked to add my music folders on Sonos. Which of the above locations should I add, so that I get my music and my imported iTunes playlists? Would it be the location of my actual music files (M:\Music), the location of my Windows Music folder or the path to my iTunes files?Please be specific as I’m new to Sonos.Thanks,Dean

Hi,I have looked on the community and on the web but can’t find anything recent on this. I have old Sonos gear running on the S1 app - all fine.I recently bought a Roam SL and have a separate system with only the Roam on it run on the S2 app. I have added our Synology Diskstation music library - no problem.However, I can’t seem to find BBC Sounds or Qobuz (Idagio is fine). What am I doing wrong / can anyone help?  Or is this a function of the new app that seems to have broken a lot of functionality? thanksRichard

Since the new app was introduced, I for once finding it so difficult to play music on Sonos. It will play half way and then it just dropped or stopped. The speakers also disappeared, and the airplay to Sonos worked for a bit and then stopped.  I thought the new app will be user friendly and an upgrade should give the user a controller that you can use easily not spending lots of time trying to find where the speakers are..  I love Sonos and have had it in the last 12 years, and I am for once considering switching to other brand if the app is sh*t.I have never voiced any concern in the past, and the Sonos Team needs to up the game before losing a loyal customer    

can’t add sonos era 100 to system 

I have 6 connects here and 2 amps. I factory reset all of them. I Downloaded the s1 app and when it tries to set them up it says some of them run s2 sw and then wants to uograde me back to the pos app that doesn’t work.  does anyone have a solution. This is a unfunny joke thats been played on me by sonos for 5 yrs now. 

Hi, I recognize all the UI and feature complaints, also some of the new limitations imposed… and I can understand the uproar; but is the app as a controller and portal to the system just base functionally unuseable and unstable?  I’m having so many problems, and I can’t seem to see community concerns around simple functionality being crap too.   if it’s a yes, sadly, I’ll have to look into an alternative control software, and that sounds almost worse.  Please don’t troll me, I love my Sonos system, but I want to hurl it out a window lately.. thanks. 

How do I disconnect Sonos Play3 out of system?

I’ve been a Sonos customer for over more than 4 years now.Since last week, an error has appeared when trying to play Youtube Music songs. From iOS: I get immediately the announcement “Can’t decode codec”From Android: when playing an album, the first song usually plays. Starting from the second song of the album, the “can’t decode codec” error appears. 

I have 2 era 100's , can I either connect them with 1 era 300 or use them as surrounds to the era 300? 

I have an own Sonos system but when I try to connect to a friends Sonos system it can not find any system.In earlier version of the app this worked.My friends wireless network have the same namn.How I connect to my friends Sonos system?

All my content services have been removed (same on multiple iphones). The system will now not let me add any content services (so it pretty useless). I’ve rebooted, as well as signed out but it makes no difference. It just says unable to load content. I can play directly to the speakers from Spotify, but throught the Sonos app nothing works.

5 Play 1’s, a Play 5 and a subwoofer, all useless due to speakers dropping out, an unresponsive app and speakers that literally won’t stop playing (not all of them of course because you can’t get all of them to play together). I actually have to unplug speakers to stop the music. After a very frustrating 9 months of Tier 2+ support this Electrical Engineer is junking the whole system for a more analog replacement. Sonos has become a damn joke and I will disparage the product any chance I get. 

Whenever i turn my sonos one volume to max, it plays at maximum volume for a few seconds and then, automaticly adjusts its sound level to the equivalent of around 65% yet still displays 100%Factory resetting did not solve my issue, and after hours of searching i couldnt find a solution.

Hello here!What am I doing wrong? Every time I put my podcast or radio on pause on my computer (which happens tens of times per day) - even for just 3 seconds (e.g. i go and look for something in another room etc.), my Sonos ERA 300 shuts down. When I put the sound back on, it needs ~10/20 sec to air music again so I have to stick by my computer, go to my “setting” pick the ERA again and wait for the sound to come back, which is a hyper painful. It’s such a poor experience, I don’t use my ERA anymore due to that, and I think there must be a parameter I get wrong.How can I fix that to make sure the ERA does not put itself in sleep mode after a few seconds pause?Many thanks!

The Libby program will NOT start at the same point of the book.  The old APP did do this If I listen to a Libby book on JUST my phone for 1 hour and pause.  Then I move to the new Sonos APP, and choose the Libby Book - the book starts over. The Sonos Controller for PC version 16.2 STILL works correctly.  The prior Sonos APP did work as well.  The new APP does NOT work.

I have always loved Sonos and been using it for a decade now but the new app comes close to reducing me to tears. Does anyone know if there is a way to change it back to how it was, without having to go back to the original S1 please?  The rooms ‘apply’ function is a nightmare! I just cannot seem to get to grips with it.  I have sadly never seen such a regressive upgrade! Please please please, Sonos developers, do something to fix it!