Skip to main content

My iMac Apple Music will not connect to my Sonos speakers by Airplay. I repeatedly get ‘Could not connect to “Workroom”’ (where my paired stereo Era 100s are) and ‘Could not connect to “Living Room”’ (where my paired stereo Era 300s are). Another pop-up window says, ‘The AirPlay device “Workroom” cannot be selected for audio output. Please verify your network settings and AirPlay configuration or select another device.’

 

This was not the case before I updated the Mac Sonos app to the latest version (16.4.2, build 81158074). Previously to the update I could play Apple Music without a problem to both pairs of speakers.

 

Obviously I have checked the network settings for both Mac and speakers. They are all on the same network. I have restarted the Mac and speakers. I have unplugged the speakers and restarted in factory default. Nothing seems to help.

 

I can play Apple Music from my iPhone and iPad to the Sonos speakers via Airplay but not the iMac. The issue is only on the iMac. I can connect my iMac Apple Music to my JBL sound bar by Airplay and I can screen mirror from my iMac to my LG TV by Airplay. It appears that Airplay is working fine from my iMac but not to Sonos speakers.

 

Has anyone any ideas?

 

I would try a reboot of the iMac first. If that didn’t work, I would follow that up by power cycling both the Sonos speakers, and the router.

If none of that makes a difference, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Same issue with pair of Sonos Era 300 with Mac Studio M1, Mac OS Sonoma 14.7.1.

What did Support say, after you submitted a diagnostic, and called in?

What did Support say, after you submitted a diagnostic, and called in?

I've just sent, but speakers work in mac os Sonos app. An error occurs when selecting speakers as system output device or as airplay device in Music app. Yamaha speaker works fine.

 

What did support say, when you called in?

Reply


Terms & ConditionsCookie settings