Contributor I

Answered

Era 100 keeps disconnecting - so annoying

7 replies
865 views

Hi I have just bought the Era1 100. I bought it yesterday and my goodness I am going mad, it is disconnecting all the time I have tried rebooting but it still does this. I really like it when it actually plays, but it just drops and I have to keep rebooting and adding my internet password. Its really frustrating - can anybody help please to get this working once and for all.

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brownj40Answer

Contributor I

UPDATE

Hello - I just want to give an update for people out there who have a similar problem with Era 100 and connecting.

I was very frustrated and annoyed with this product and tried and tried to get this to work. I was given some great tips on this site, but today I called Sonos UK helpline and was on the telephone for nearly 1 hour. The agent I spoke with guided me to do a few things with my internet hub and my mobile phone we did lots of changes and I’m working and up and running!!! hurray!! I keep checking the app and its hasn't dropped for a good few hours, so fingers crossed I hope I am fixed.

Thank you so much for people who helped on this site.

Fingers crossed I am ok now

Thank you

MoPac

Headliner III

What is your network makeup?

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brownj40Author

Contributor I

I am on normal Sky Wifi. I am based in the UK. I work from home and and everything works except this new sonos machine which keeps dropping off.

Ken_Griffiths

I am on normal Sky Wifi. I am based in the UK. I work from home and and everything works except this new sonos machine which keeps dropping off.

See this thread from Sonos Staff…

It says this…

In the UK, Sky Q boxes can be a challenge with Sonos, as they repeat the WiFi from a Sky router (but not from other routers). If a speaker connects to one of these (common with Sonos Home Theatre products) it can result in the speaker being missing from the Sonos app. One option would be to use SonosNet by connecting one or more Sonos devices (not Era - Era does not use or create SonosNet) to the network with an ethernet cable. For other options, I recommend contacting our technical support team.

See here to contact Sonos Support:

https://support.sonos.com/s/contact

MoPac

Headliner III

https://helpforum.sky.com/t5/Broadband/SONOS-dropping-on-SKI-wifi/m-p/4210845

Sounds like lots of issues with Sky WiFi.

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brownj40Author

Contributor I

Thanks Ken - oh no / I have Sky Q boxes everywhere -I have 4 of of them . I will investigate SonosNet. I wish I hadn’t have bought this product as im not enjoying it as it’s so unreliable

Ken_Griffiths

Thanks Ken - oh no / I have Sky Q boxes everywhere -I have 4 of of them . I will investigate SonosNet. I wish I hadn’t have bought this product as im not enjoying it as it’s so unreliable

SonosNet would have been the answer here, but (sadly) the Era 100 doesn’t support SonosNet.

I would give Sonos a call tomorrow and see if the Staff can assist you … I think there’s (‘perhaps’) a workaround via the Sky Engineers menu, but I’m personally not familiar with what it is.

I’d see what the Staff suggest and then go from there.

B

brownj40AuthorAnswer

Contributor I

UPDATE

Hello - I just want to give an update for people out there who have a similar problem with Era 100 and connecting.

I was very frustrated and annoyed with this product and tried and tried to get this to work. I was given some great tips on this site, but today I called Sonos UK helpline and was on the telephone for nearly 1 hour. The agent I spoke with guided me to do a few things with my internet hub and my mobile phone we did lots of changes and I’m working and up and running!!! hurray!! I keep checking the app and its hasn't dropped for a good few hours, so fingers crossed I hope I am fixed.

Thank you so much for people who helped on this site.

Fingers crossed I am ok now

Thank you

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