Get help and assistance with your Sonos system

I currently have Sonos amp paired with kef ls50 and Sonos sub.My tv is HDMI connected to amp, phono is on line in.  I would like to build atmos setup.  Will I be able to use amp and kefs in that setup if I get beam and two eras? Beam and amp/kefs would be in front and eras back?Will I be able to listen music only in stereo on amp/ kefs and sub? tnx :)

I purcharsed a sonos arc refurbished in the Sonos website. During that time I couldn’t extend my product warranty during my checkout. So I called sonos back in April 2024 after registering my product. (FYI- The agent couldn’t register it because it was still registerd to the previous person/buyer) I was told to wait for an email from the extended warranty. I've called multiple times after and received another story stating that I will show up on your sonos.com/ system area.  I'm very disappointed with the customer service at Sonos. Every sonos agents had a different story.  I'm not asking for anything for free, I just want to extend my product warranty. I"m close to selling all my sonos products and returning my mini sub to Bestbuy. I have to rethink if I should ever buy products again at Sonos, also I"m thinking about switching to a different product to Bose. It's bad enough we had to deal with software issues this past year. (I've called multiple times regarding software issues) I wa

Hi, what do you recommend doing if the TV degrades or disrupts the Dolby Atmos signal due to poor eARC support? Is there an optimal solution to ensure the Sonos Arc receives the proper Atmos audio, such as using an HDMI splitter or another connection method, without needing to upgrade the TV?

Seems this is a common issue but cant seem to see a resolution. New LG TV, with Sonos Arc Ultra, whereby my Bluetooth headphones disconnect after a few seconds. The Arc keeps taking the audio then my bluetooth loses connection.i have tried to switch off Simplink but after a few seconds Simplink automatically switches back on.Does anyone have any ideas how I can use Bluetooth and stop Sonos automatically connecting?

Hi allOne of my Sonos five:s does not start anymore, the indicator does not light up at all. Anyone who experienced the same and did you solve it? or do i need to fina a repairman?I´ve tried changing powercord but still the same resultthankful for help//David

If your CR200 controller won’t charge, or appears to only charge intermittently, try the following:With the controller resting in its cradle, select restart from the advanced settings menu.  It will then restart and charge. Well it certainly works for ours.

How come only part of my YouTube songs are shown on Sonos?

From iPad app; note Kitchen and Music Room are faint, but still show volume.I have a variety of speakers in my HT system that have worked for years. Lately a few speakers show up, looking faint, but still selected, and still showing volume, even though they are not making any sound. Have tried basic things like powering off, inplugging, checking network selection. I’m hoping someone else has seen and solved this.

Many have commented that after making changes to their network that their Sonos system is not working properly. Issues range from speakers not being recognized in the Sonos app and/or drop-outs. Some of the more common network maintenance/changes are:Replacing/upgrading a router Moving from a single router to a Mesh Network setup Changing Internet Service Provider (ISP) Moving to a new dwelling with network hardware you own *Those projects need not be an unpleasant experience as it relates to Sonos. Here are tips that can keep a Sonos smile 😊 on your face and avoid frustration. First…Unplug all Sonos components Do not factory reset any Sonos components  Do not change the SSID and Password for your network **If changing your ISP and using their hardware insist that they assist you to change their proprietary SSID and Password to the one’s you were using before.Setup your network (completely) before doing anything with SonosIf moving from a single router to a Mesh network (main router a

I just upgraded my Move 2 and I only got SBC codecs left. What went wrong?

Hi,I have a small issue, my new Ikea/sonos speaker can’t play with my other speakers (One and Play:5).I can make it work on it’s own but if I try to sync it with my other sonos speakers it won’t work and show an error : “Unable to connect, Try again Later”.Do you guys have any clue on what could be the problem ?Is this by design ?Btw I tried factory Resets and unplugs. Thanks !

My iPhone and iPad apps are inconsistent. They can see the speakers but sometimes, often but not always, can’t see my music library (on a NAS) or stream from on line services. On the home page sometimes my music library is not shown under “Your Sources”; sometimes it is but I can’t then see tracks, albums, artists etc. I can always seem to run the system from my laptop. I have rebooted the router; stopped and restarted the app; made sure everything is up to date.System is as follows:Beam; Play:1; Five; Playbar; 2 Roams; Play 3; and a Boost which is wired in. System ran fine for years and I would guess the problems started a couple of months ago. Help!!!!   

I have two Sonos systems: one in the main house (composed of a stereo pair of Play:1 speakers, one Sonos One, an additional Play:1, one Play:3, a Sonos Playbar with Sub Gen2, and two Play:1 surround speakers) and one in the second home (composed of three Play:3 speakers and one Play:1). Both systems use a Sonos Boost, and the networks are configured with the same SSID and password so that I automatically connect to the available system.Until recently, both installations worked properly (even though the new app is a bit slow). However, in the second home I have noticed a marked deterioration in performance: the system has become slower, and there are frequent disconnections—both of the active service and of some speakers.In an attempt to resolve the issue, I performed a factory reset on some speakers and then tried to re-add the reset speaker. Unfortunately, the process does not complete, and I can no longer see the device in question.It is true that the network in the second house is r

Disappointed to find that Sonos Mag 6.1 has no Bluetooth connectivity. In the age of advanced audio electronics it is difficult to imagine a high end audio streaming device that doesn’t have Bluetooth connectivity. I spent over 12 hours installing this system around my customers pool. Now we will be removing it and reinstalling a system with this most basic feature. Very disappointed in Sonos. There should be a large highly visible warning on this system stating that it is not Bluetooth compatible. Huge waste of time. 

Howdy guys im curious if there is a way to get equal audio from both SL's and the Arc Like for instance typical home theater receiver has an "All Channel Surround" where all speakers produce the same audio im looking for that , i love the speakers but the way the surrounds disperse audio drives me crazy. If i could get them all to play full audio for things that dont need surround sound that would be awesome.  Any help would be greatly appreciatedThank ya 

Just bought an Arc soundbar and hooked up to my Sony tv. I’m on the Sonos app and next to the TV it says Stereo pcm. This bar doesn’t seem to have much base or great sound the way I know Sonos speakers can have. I am in the Earc hdmi source just looking for advise or should I return this product. Thanks Guys

My Sonos Arc Utra disconects after 10 minutes from my Hisense 100U70N TV and switches back to the TV speakers. Does anyone have a solution for this? I have talked to tech support for both companies with no success.

I have  a Beam and two ERA 100’s and sub-woofer in my system.  For any audio source other than TV everything is great.  But for TV the ERAs have either no sound of a very weak distorted sound  

I have 2 era 100 and a sub mini.  While playing music on the phone all three work.  TV only allows 2 devices.  So sub is useless

Hello, If anyone has had a similar issue let me know; I have a Roku TV hooked up to a Sonos sound bar and they usually work great, for about three years we have had great sound with no complaints. Today, seemingly randomly, I can’t use the TV remote to increase the volume on the sound bar anymore. It will only accept inputs for decreasing the volume. I have tried the following to troubleshoot:Turned off the TV and left it off for over five minutes.  Unplugged the optical cable from the TV and left unplugged for five minutes before plugging it back in Unplugged the sound bar and left it unplugged for five minutes before reconnecting Changed the audio settings within the TV Tried a different remote that is also capable of changing the volumeIf anyone can help diagnose or resolve this issue let me know. My trust and respect for Sonos products have reached an all-time low and I cannot in good conscience suggest this product to anyone after this. 

HiI have a TV with one slot of HDMI connectori wanted to connect my Sonos Beam 2 to the TV and wanted to check which connector is ideally suited  thanks 

Both of my sono’s beams that I own have stopped appearing on my sonos 2 app. Looks like they were transferred to my legacy sonos 1 app that is disabled. How can get them back on my sonos 2 app “current app” to control?

Lots of posts on this but here is what I learned after many hours…The Sonos tech support site is wrong on how to fix this issue.  Their first step tells you to go to Windows support and add a local user account.  Then apply that account to file sharing.  What they fail to say is that when you install Sonos, a local user account named “Sonos Wireless HiFi System” is created.So here is how I solved the issue: Go to your Music folder on your PC  Right click and select properties  Select Sharing tab  Select the share button (NOT advanced sharing as Sonos tells you...) In the blank space next to the greyed out “Add” button, select the down arrow \/ You should then see “Sonos Wireless HiFi System” show up in the box below - click on that and select “add” Select the Share Button at the lower right to complete the process You will then see it take some time to share the folder and it may ask if you want to overwrite older settings (if you are updating Sonos with a new install as I did).  Selec

Hello -Wondering if anyone else is experiencing the the issue where you start an album/stations/playlist from Apple Music and after a random amount of time (sometimes in the first 30 seconds, and other times 5-10 mins), the song stops playing on the speaker(s), but the app shows that the song continues to play (this will continue on forever if I am playing a station). Music doesn’t start again from the speaker(s) until I start a new album/station/playlist.  I’m pretty sure this started with the new app update, but I can’t be totally sure as I do a fair amount of airplay music playing (which seems completely uneffected).  Here are the steps I have done to try and fix/debug this issue:Tried Amazon and TuneIn and both worked fine. Restarted app Tested multiple speakers (grouped and ungrouped) Restarted router/modem Restarted Sonos system Removed and re-installed Sonos app Removed Apple Music and Reactivated Removed Apple Music as my preferred music service (I saw one posting on here where

I own and have SONOS installed on a MacBook Pro 2018.  Like most of us, went through the fiasco last year, and by late last year, THOUGHT things were looking good.  I’ve been trying to keep up with all the updates, and as of this moment, my SONOS system is not showing any new updates are available.   Yesterday, I added a few new songs from iTunes (newly purchased).  They show up, and I can play them from Apple Music.  But because I’ve not updated my music library since the purchase, SONOS can’t yet see them, so I thought I’d update my music library.  When I did, here’s what I saw and still see:When I go to the SONOS “Music Library Settings”, I see the following two locations (plus a third that I think is still working):/Users/macbookpro2018/Music/iTunes.     and/Users/macbookpro2018/Music/Media.localized.While I can’t remember how my libraries got to where they are, I CAN say they’ve worked just fine with SONOS for years (save the May 2024 update and beyond).   Oddly, I can still play