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I have just returned to Sonos after a few years of no Sonos gear. I got 3 era 100s. 
 

I remember that when running trueplay the tones were quite loud. But when tuning the era 100s the tones were quite quiet. I’ve done some playing around and I’ve realised that trueplay sets the volume of the tones to whatever volume the speaker was set to prior to activating trueplay. This is advanced trueplay with iPhone. 
 

I am not altering the volume once trueplay starts. I thought trueplay defaults to a preset volume? 

Just in case someone asked here is a diagnostic *********

 

any ideas? 

 

Moderator Note: Diagnostic recorded and removed. Modified in accordance with the Community Code of Conduct.

 

Hi ​@KM4ME, 

I’m honestly not sure if the tones are supposed to be a set volume, but it does seem to make more sense if they are.

I don’t have an iPhone myself to test this, so I’ll ask our team if they can confirm if this is the case and I’ll reply back here when I get some information.

Hi ​@KM4ME,

After speaking with some colleagues and having them test Trueplay, the tones are supposed to be a set volume and not adjust with the speaker.

Can you check the app and speaker firmware to check if you’re on the latest versions. You can see this in the Sonos app under Settings → General Settings → About your System.  The app version should be 80.23.9 for both Android and iOS, while the player version should be 85.0-66270. 

If you can also get a video of the tones being quiet or adjusting with your speaker volume, then I can send that and your diagnostics to the team to look into further. 

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