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I purchased the Sonos Era 300 for Dolby Atmos and Spatial Audio with Apple Music — a flagship feature marketed prominently by Sonos. After 8-9+ months, this functionality is still broken: tracks play in Atmos for a few songs, then degrade to stereo with no fix in sight. Sonos support confirmed this is a known issue, but there’s been zero communication, acknowledgement, or roadmap update. This needs urgent attention from engineering leadership — not Tier 1 support loops.

 

So frustrating not to be able to use these speakers for their MAIN SELLING POINT, and no communication or action apparent from Sonos despite acknowledging it’s a known issue

I suspect you were told some untruths by Sonos support… They will literally say anything to appease. Apple Music’s Spatial audio works without fail for me. If they’re dropping to stereo then it’s an issue your end, not at Sonos or Apple’s. OR the tracks being played are not available in Atmos, which is the majority of tracks.

This is definitely a known issue. Glad you aren’t facing issues on your end tho.

See here, here, and here for other folks experiencing the same issue and getting the same messaging from Sonos re the Apple Music integration bug

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