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zadio
Contributor I
May 12, 2025

Sonos won't post my Ace review

Sonos sent me an email asking me to write a review of the Ace. I spent a couple hours writing out a thorough and thoughtful review with lots of feedback. They haven’t posted it, and at this point it’s clear they have no intention to. So their review section is cherrypicked reviews, and the average rating is willfully biased.

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    9 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    May 12, 2025

    Post it here.

      Corry P
      Corry P
      Sonos Staff
      May 13, 2025

      Hi ​@zadio 

      Welcome to the Sonos Community!

      I am unaware of the guidelines for these reviews as they are handled by a different team in a different department, but as ​@Stanley_4 says, you can post it here if you like - it’ll only get edited if it goes against our T&Cs (if it gets political or has swearing in it, for example). We’d love to hear your thoughts on the Ace headphones!

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Flattliner
        Flattliner
        Enthusiast II
        May 24, 2025

        Does the review say “Disappointing - since they can't act as a Sonos zone - and expensive, especially compered to the likes of the superb Sony WH-1000XM5s. The software changes brought in to accomodate them have ruined Sonos’s reputation and driven many loyal customers away.”

         

        You’re welcome.

        SONOS: Great hardware, terrible software.
        zadioAuthor
        Contributor I
        June 15, 2025

        Does the review say “Disappointing - since they can't act as a Sonos zone - and expensive, especially compered to the likes of the superb Sony WH-1000XM5s. The software changes brought in to accomodate them have ruined Sonos’s reputation and driven many loyal customers away.”

         

        You’re welcome.

        No, I don't even know what a "Sonos zone" is

          106rallye
          106rallye
          June 15, 2025

          Still curious about your review. Maybe you could ad your experience the new features that where added last week?

          The previous poster meant “room” instead of “zone” I think. Some miss this feature, I do not really.

            Stanley_4
            Stanley_4
            Grand Maestro
            June 15, 2025

            Back when, Sonos used Zone instead of Room, which many of us found less confusing. 

            So you would have your Zone Player 80 as a Zone in your media room.

            You could also have your Pair of Play 5s (one Zone) and a Play 3 (a second Zone) as Zones in your living room.

              Audio-Park
              Audio-Park
              Contributor I
              July 15, 2025

              Post it here.

              3/5

              the good;

              • very good sound.
              • great ANC.
              • great ergonomics and controls.
              • cool party trick - the TV audio swap.
              • legacy audio and charge cables included.

              the bad;

              • too heavy, not too comfortable over time.
              • pleather cup cushions are too hot/sweaty - seems like a great opportunity to offer a cooling-cloth option.
              • the App and eco-system performance - the App has good options, but using the App is frustrating.
                zadioAuthor
                Contributor I
                July 15, 2025

                Posting your review here is not the same as the company posting MY review they solicited

                  ALJ1996
                  Lyricist III
                  July 15, 2025

                  Change to 4/5 stars and if they have an auto moderator it will probably go through. 

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