Controllers and Music services

Sonos, your software sucks. I have 20k worth of your products, you are the best speaker system company in the history of stereos, and you can’t get your software together. Please do better. I say this to all my friends and rental guests. I don’t think this makes them run out to buy your products. If there is a human reading this you can tell I am a very frustrated customer who feels burned after committing to your brand.  

Bonjour,je rencontre des problèmes depuis environ 2 mois, lorsque j’écoute France Musique : des coupures et sauts arrivent progressivement jusqu’à rendre l’écoute impossible Moderator edit:Google Translate- Hello,I have been having problems for about 2 months when I listen to France Musique: cuts and jumps gradually occur until it becomes impossible to listen

I just wanted to post these issues I’m having with my Music Library which are driving me crazy.  I have hundreds of albums and I primarily use my Sonos system to play my own music rather that stream from one of the providers.  Here are my problems:Why is there no grid view of my albums? A grid view looks so much better that this list view.  Maybe you can ask Apple how they get the grid view in Apple Music if you are unsure of what needs to be done to achieve this. Still no alphabet at the side to allow me to jump to say, my Yahoo album.  It’s painstaking to scroll through an entire list to get to an album close to the end of the list. Compilation albums are appearing as individual songs in album view.  Many of my albums are compilation and this is unacceptable.  It’s rubbish, to be honest.Please, Sonos, address these matters so that I can start enjoying my music system again.

Cover art stored in flat files aren't bring displayed in the current app, and I can't create my own playlists from my library of music stored on a Nas box

Hi guys,anyone know how to remove old Sonos products from the Sonos app ?I’ve factory reset the devices and they do not show on the pc software anymore only still vision the app. any ideas ?

I am trying to connect Soundcloud to my Sonos system. Once I have chosen to add Soundcloud and logged in, I get to an activation screen where I am asked to “Enter the code from the device you are trying to activate to sign in. This code will refresh after 5 minutes.”I do not see an activation code anywhere (doesn’t pop up on the phone, the Sonos app, or by email). Any ideas about how I can complete this process?

It’s not clear to me what the best way is to report bugs, and perhaps get them fixed.Many people have been complaining about the bug that was introduced over a month ago that makes it almost impossible to use sonos to play “albums” where track have different artist assignments.The new version 16.3.3 does not fix this.Is there anything we can that more productive than grumbling on this forum?(Not that this is a bug in the device firmware, not in the controller software).

So far, I am having the same troubles as discussed in the following topic:https://en.community.sonos.com/controllers-and-music-services-229131/connecting-to-updated-wifi-on-new-app-factory-reset-6903935?tid=6903935&fid=229131This is happening since the new app version came in last May 2024, and I needed to move to another network.In fact, since last June, I am using my Sonos system wired. This is terrible when you buy a device that tells you that they sell “the best wireless sound ever built”. Fortunately, only one device must be wired, as its own network do the rest.I contacted Sonos assistance, and they guided me to factory reset, then I could start all my devices wirelessly without worries. Indeed, this is exactly what I don´t want to do

I used to be able to set the alarm to access the line in. I have a tuner component hooked up to my system, and it is normally more stable than streaming. Now, the alarm can only access Sonos chime or stream music.

I am unable to adjust the volume on individual speakers when I have a number of speakers linked

I have been a long time Sonos user I have 17 products. The new app is horrible and I am losing total functionality. I have so much invested, but I hate to go away. why does the new app sucks so bad? I mean it is unbelievable how different it was from the previous experience. It’s like they are trying to drive away customers

Recently, Sonos plays but intermittently, missing many tracks.  I use the app on a Windows 11 PC. I’ve checked that my subscription to the streaming serve (Deezer) is up to date.  I have 2 Sonos Play 1s.Is there anything I should do before uninstalling and reinstalling the software, a tedious and not always successful process.

Good day to all !I posted another topic when, once upon a time, my 2 Sonos Connect were not able anymore to access the local music library, hosted on a NAS. Many people told me about the SMB1 protocol when I specified from the beginning that I a using SMB2 only since more than 5 or 8 years now.Of course, both of them used to work very well before that. The known issue was coming from a Sonos update when they released their headset and I have seen that many, many people were very upset by that.One day, several weeks later, a new Sonos update made be re-abled to access to this library, but I had to delete, then recreate it.So, today, I have a room that works very well, the Sonos Connect plays all the music tracks I want… but not the other one.Both are on the same Wi-Fi router / network, but the one in the second room refuses to work and I get an ERROR_ACCESS_DENIED message when I try to play something locally from either Phonos or Sonos Controller or

Related to this issue, but none of the proposed solution helped me with my symfonisk speakers. It helped shortly with a Sonos One SL, but in the end I had to remove it fully from my router and do a full factory reset to get it to work..  But I still have the issue with my Symfonisk Speakers, I have two lamps that are connected as stereo, where the volume slider is missing when they are a part of a group. I can also not send music directly to them to play standalone but I’m able to put music on another speaker and then add the symfonisk the that group to get them to play.. Edit: It seems that my Symfonisk Højtalere, is in a room called that, but when I go in to change their room name it’s just empty, if I set a value it doesn’t change. 

I have been struggling for some time to use this disastrous update to the Sonos App (Date typed 20 July 2024). It was installed on my phone and tablet automatically without any warnings nor ability to reload the old, working, app.The app ceased to work properly on my Android tablet and phone:No playlists No ability to create a queue Occasionally crashes Loses my system every couple odf days Regularly loses my library of NAS stored MP3s regularly and requires the app to be deleted and reinstalled and much else besides...A total disaster. I have thousands of pounds invested in my collection of MP3s and now unable to reliably access them and my playlists created over many years invisible to the new app.I can still make the system work using my windows desktop PC (I have refused to update that app.) But this is very inconvenient and a way of working I didn't sign up for it nor pay thousands of pounds for the spea

As a loyal Sonos user for over 10 years, I have to say the latest updates have been incredibly disappointing. The app has become slower and more unresponsive, and the speakers themselves seem to lag behind commands. This is despite having a fast fiber-optic internet connection and relatively new smartphones. We’re no longer willing to support a system that seems to be declining in quality. And we’re not alone. Many long-time users are reporting the same frustrations with recent updates: sluggish performance, delays in responsiveness, and a generally worse user experience, even when the hardware and internet are more than capable. It feels like the once-reliable software development at Sonos has taken a back seat in recent years, which is baffling to those of us who once praised the system for its ease of use and stability. Another frequent complaint is the recurring incompatibility between new app versions and older speaker models. A while b

Why is the New App Worse than the old one???I thought I was the only person struggling with the new updated App until I logged on here and seen other forums, with so many complaining about the same thing, not being able to control their Sonos speakers, what on earth is going on? What are Sonos doing about this? I’ve spent £1000s on speakers throughout my home and no have no way of simply selecting a speaker/room and playing music from it, instead in turns into a whole saga of me wasting time trying to navigate a way to get anything to play anywhere.  I’m yet to see any response for Sonos providing an update on what they are doing about this, apart from reset your Wi-Fi. Unacceptable…SONOS Sort This Out, we’ve paid good money for speakers we can no longer control. 

I upgraded to Sonos from a speaker switch/amp and iPhone setup - which I am woefully regretting.We have a Sonos Amp with 6 satellite speakers, as well as two Sonos One speakers inside a 2000 square foot building on one floor - and, of course, nothing works consistently for longer than a few hours at a time. We stream Apple Music and use a single playlist on shuffle.Looking for input on another solution perhaps with an iPod shuffle or old iPhone with MP3 files on it. The Sonos equipment can’t seem to handle streaming without a half dozen disconnection issues every day, so I’m hoping someone has found an old school way of listening to music on this craptastic system.

Hello my people, I wanted to share a song I heard while listening to the 'Smooth Jazz' station on Sonos Radio. I managed to take a screenshot to make it easier for you to find the song. It's a Techno track called 'Come Around - MOTVS.' I hope I’ve been helpful and that you can remove this title from the Smooth Jazz playlist. Greetings from Switzerland, a loyal listener. DJ Bronx.   

Has anybody recently gotten a response from Tier 2? I called on Thursday last week (10/3/24), wasted my time with Tier 1 (as usual), and they said Tier 2 would email me to set up a time. Well… a week later, no email. *** in Tier 1 say the request was put in. Is Tier 2 really  that backed up?If Sonos reads this, your tech support is shameful. I had the same problem I’m trying to fix a few years ago and it took Tier 3 to fix it. This is also the exact problem of adding the library that the update caused but I had it before all this as well and Tier 3 was able to fix it. But obviously, Tier 2 has to respond first. Moderator Note: Modified in accordance with the Community Code of Conduct.

Turned on my Move this AM and got the dreaded “no products found”, here we go again. Anyone else?UPDATE: rebooted WiFi and products are connecting. I believe this was an ISP problem and not a Sonos issue. 

For some reason Sonos Radio disappeared in content services, with all my favorites. I don’t use it much, so I don’t when or why this happened. When I go to add it back, it is in the content list, but there is no way to add it back, lol. The normal button topJustified left is simply not there.I deleted the S2 app and reinstalled it but that is it, so far.Please advise, thanks so much!

on app Favorit  station becomes gray after 1 minute. 

I setup 2 Sonos systems last week for my customers (2 x Sonos Amps for 1 job and a Sonos Arc with a sonos Amp for the other) both of these systems I setup with my account. After completing the installation and handing over to the customers I was unable to transfer the account. After pressing the transfer account button pressing the continue button the app did not go to another page to proceed. 

I recently tried to create a new alarm, just to notice that everytime I choose a song I get thrown out off the alarm and won’t be able to choose a song for the alarm.