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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,206 Topics
  • 51,708 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7206 Topics
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hshumanContributor I
posted in Controllers and Music services
Local Music Library: From Bad to Worse

Because Sonos has never solved the 913 Error Problem on my Mac, I followed the workaround to make the app think the volume was a networked device. Things were working OK until today when I downloaded the latest update to Sonos. Now when I select Album, Sonos list many copies of each album, BUT all of them are empty and include no songs making albums unplayable.

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2 months ago
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RadleyEnthusiast II
posted in Controllers and Music services
Sonos Music Library Management Issues With Mac

I’m currently using an iMac with macOS Sonoma 14.4.1 with four Sonos Play 1 speakers using Sonos OS S2 version 16.2. After updating, the path to my Music folder no longer appears in the Sonos Music Library Settings nor am I able to reconnect to the Music folder:When I try the “Advanced” method, I get this - note that the Music Library folder is faded and cannot be selected.After chatting with a Sonos Support Tech they confirmed that the access to the Mac’s Music Library was removed from the app and while Sonos has been made aware of the problem there is no estimated date as to when access will be restored. I now have a nice collection of Sonos paper weights.Any other Mac users find the same thing?

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2 months ago
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i_valentineContributor I
asked in Controllers and Music services
SONOS App update - problems

Hi everyone!I updated the SONOS App and have been experiencing several peoblems since.I had an alarm clock that started playing music every morning with the old app. Since the update the alarm clock does not work anymore and I cannot find it in the new app anymore.Furthermore, I usually listen to a radio station via Radioplayer, but it does not work. There is always a error message (without saying what error it is).I’d really appreciate your help, especially since I practically do not/cannot use SONOS at the moment.Thank you!

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2 months ago
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Jan AagaardContributor I
asked in Controllers and Music services
sonos app not working

I installed the latest version of the app to my Samsung phone.  Opening the app I am asked to login.  Doing so gets me nowhere. No error messages. Nothing happening just the login screen again.My login works as I could connect here.

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2 months ago
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johnglassjrContributor I
asked in Controllers and Music services
Streaming Reauthorization

I’m having an issue where apps (Apple Music, Spotify, Nugs.net) are asking for reauthorization every time I use the app. 

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Airgetlam
2 months ago
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FixitmanContributor I
asked in Controllers and Music services
Have Boost and Sonosnet been abandoned?

My Boost based systems have collapsed! Has Sonos abandoned Sonosnet?In an effort to reduce ‘spanning tree protocol’ errors and ‘network latency’ in my clients’ IP networks, I’ve been building Sonos systems via a single wired Sonos device. That is, I plug a Boost (or Connect or Amp) into the Ethernet, then connect all other devices wirelessly to the sonosnet WiFi network created by the first device.This process has allowed me to build robust, reliable Sonos systems (without messing up the existing network) for years. Many of the properties I work on are massive multi acre sites, where to Boost’s range extending features are vital.These reliable networks appear to have collapsed this month. I’m getting calls from clients who can no longer operate their systems.As a dealer/installer I have several Boosts in stock. But I see that they are no longer mentioned on the Sonos website. Even as I purchased a case of Boosts as recently as September 2023. If Boosts and sonosnet have been abandoned,

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Multiculti
2 months ago
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NickB71Contributor I
asked in Controllers and Music services
New App "Lost" my Music Library after update

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

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2 months ago
Multiculti
MulticultiAvid Contributor I
asked in Controllers and Music services
Where is SEARCH on Sonos Controller for Mac 16.3?

Where on Earth is SEARCH field on Sonos Controller for Mac version 16.3?!?Where did it go? It was difficult enough to navigate in the darkness and small font, and now not even the Edit menu takes me nowhere with Search, what on Earth happened?On top of making a black-only-background app you take away SEARCH? If Sonos is this unfriendly to the range of normally sighted consumers I can’t imagine how unempathetic they are to the sight-disabled population!Color choices for background, when?  Font size choices for background, when? Bring SEARCH back, or else this becomes a fancier version of ipod shuffle!One can easily tell there are not anthropologists or diverse populations involved in Sonos UI-UX design. Airplay only makes it less competitive, and if that is the case I prefer changing my M.O. and switching to a less expensive speaker ecosystem. Gotta edit title of my savings fund.

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Multiculti
2 months ago
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Jim BBContributor I
asked in Controllers and Music services
Speakers

I have to manually reconnect my speakers each time I use my Sonos app.  They have power but will not play until I reconnect them. Is there a fix?

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2 months ago
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TomshawContributor I
asked in Controllers and Music services
sonos alarm

So I’ve finally been forced in to updating the app. I’ve always used the alarm feature to wake me up with my favourite radio station. Anyone know where I can find that feature in the new app?

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2 months ago
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Ichigo63Contributor I
asked in Controllers and Music services
Deezer impossible de parcourir la musique

Bonjour, J’ai Sonos avec Deezer depuis plusieurs années mais là j’ai un souci étrange je peux rechercher sur DeezerMais je ne peux pas parcourir Deezer en allant dans Parcourir > Deezer j’ai le message suivantJ’ai tenté de supprimer et reautorisé mon compte Deezer mais le problème est le même.Merci de votre aide. Moderator edit:Google Translate-Good morning, I have had Sonos with Deezer for several years but now I have a strange problemI can search on DeezerBut I can't browse Deezer by going to Browse > Deezer I get the following messageI tried to delete and re-authorize my Deezer account but the problem is the same.Thank you for your help.

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2 months ago
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LenaottContributor I
asked in Controllers and Music services
cant reach System Settings

Hi, I have changed network router and trying hard to update my system (two era 300 and one ikea ) I want to reach system settings in Sonos app. When pressing “Go to System settings” nothing happens. So I am stuck. Anyone who understands what this can be? thanks, Lena

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2 months ago
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higgaionContributor I
posted in Controllers and Music services
Reliable Airplay. Please.

I don’t want to turn my TV on to play music.I thought Sonos was the holy grail - the fancy sound bar that would work with my TV and also be available for Airplay.The sound for TV is good. Don’t need subtitles nearly as much. The bass is sufficient for most things. The spacial quality and clarity do not disappoint. I’ve seen the other posts about airplay problems, and yes, if I reboot everything in the right sequence, remove and re-add the device, poke a doll with pins then my beam shows back up. I don’t have to turn on my TV to listen to music.Just not exactly the “effortless” experience I was advertised.I have other devices on the same WiFi, some LG, others Apple, others open source stuff running on a raspberry pi, and they all show up as Airplay targets. Which makes me think it’s not a general problem with my wifi configuration. It’s most likely a software bug on the Beam. 😞

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2 months ago
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bthurlowAvid Contributor I
asked in Controllers and Music services
Adding My Music Library

I’ve been able to add my music library to my Windows 10 Desktop using the NAS device option.  I have a Windows 10 Laptop I use for a different Sonos system in a different location. I have the music library physically on both devices, with the folder sharing settings the same. When I try to add the music library to the laptop system I get the “Folder access denied” message.  When I transferred the music library to a flash drive I was able to add it to the Laptop system without a problem.  Any ideas why? Don’t want to have to leave a flash drive connected all the time.

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Corry P
2 months ago
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AtlaskgTrending Lyricist I
posted in Controllers and Music services
Sonos Support nothing working

I have been on the phone to sonos now for 1 hour 15 minutes and they told me the wait maybe 50 minutes. Since their new app etc my set up is not working. I have sonos playbar, sonos sub and 2 sonos 1’s. They worked perfectly fine and now do not want to connect. It connects the sonos play bar and then says it may not show up and restart but no luck. I connected it with network cable and it worked but the sub etc won’t connect. I honestly don’t know what to do anymore.

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2 months ago
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Donos21Contributor I
asked in Controllers and Music services
App Update issues

Sonos App issue With the updated app—Cannot get past the terms of Use, license and Warranty page so that I can use the app. The “Accept” button is grayed out although I have selected my country.Any recommendations on how to resolve?

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2 months ago
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lets_rockAvid Contributor I
asked in Controllers and Music services
speaker volume lag and still no playlist

Hi allHaving issues with adjusting volumes on speakers. There is a terrible lag between moving the slider and the sound changing, the adjuster just lags behind you controlling it.Also are we ever going to have playlists re-installed?

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2 months ago
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matotomaContributor I
posted in Controllers and Music services
It‘s not always the CEO …

… but when project management fails, release management is a disaster and crisis management is simply non-existent, then the CEO is called upon - but where is he? Sitting out problems has always been the worst strategy. Now it should be up to the Board of Directors ...

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2 months ago
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Francescap00Contributor I
asked in Controllers and Music services
system settings

I can't open system settings!!! So I can't connect to the new WiFi

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2 months ago
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westcoastdudeContributor I
asked in Controllers and Music services
Eno's Lighthouse gives "unable to play the selected item" error

I was finally able to listen to Eno’s excellent The Lighthouse station over the weekend, but after playing something else I cannot reconnect to it. It repeatedly spins and gives a “unable to play the selected item” error.I’ve tried removing it from favorites, browsing through the Sonos Radio listings, using desktop and mobile apps, and even signing up for a free trial of Sonos Radio HD. Nothing works. Other Sonos Radio stations play just fine. My day is all meetings all the time so waiting on hold for an hour to talk to someone won’t work. 

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2 months ago
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nousername123456789Contributor I
asked in Controllers and Music services
New App doesn’t let me sign in.

Downloaded the latest version of the app (80.03.07). Using it on iPad. It won’t let me sign in. I try multiple times and it looks like it’s signed in, it shows my account up the top of the ‘account area’ but all other features such as ‘recently played’ tell me to sign in. I have signed out and back in multiple times. I can’t even change EQ settings for my products unless I’m signed in!! What the hell!? If there’s a sign in issue I can’t even control my own products I have paid $1000’s for? Absolute joke. I’ve turned Bluetooth on etc etc. everything is setup fine with relevant permissions. I am on the verge of selling all my Sonos products and going elsewhere because it has been years of technical glitches and issues. The Sonos sound is amazing but your apps and technical glitches are constantly letting the products down. Please fix. Also, while you’re at it, get rid of the annoying Bluetooth pop up when I start the app. I don’t always have Bluetooth on and use my system via wifi. I don

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Corry P
2 months ago
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Cdeaves27Contributor I
asked in Controllers and Music services
sign in issues - ie cant sign in at all!!

This morning my app won’t let me sign in.  If I fill in my details on the sign in page it simply takes me back to sign I. Page.  It’s as if it doesn’t recognize the sign in.  Won’t let me access my services either - Apple Music.  Help please.  this new app is truly awful!!  I’ve had nothing but trouble since the “upgrade”  

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Corry P
2 months ago
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AvatarxyContributor I
asked in Controllers and Music services
S2 App gesperrt, Zwangsupdate auf neue Version verlangt

Hallo, ich habe meine S2 App für Updates gesperrt. Die neue App ist eher schlecht, was man so liest. Jetzt wurde meine S2 App gesperrt, also alle Funktionen deaktiviert. Ich muss ein Update machen um wieder irgendwas machen zu können. Lautsprecher und App wurden von mir nicht upgedatet. Finde es schon übel von außen meine app zu sperren. Sowas hatte ich noch nie. Ich kann mit der App jetzt rein garnichts mehr machen. So langsam frage ich mich, ob sonos noch ganz klar im Kopf ist, sry, aber das geht echt zu weit. Geht es noch jemandem so? Gibt es für Android noch alternative Lösungen?  Moderator Note - Translation by Google:Hello, I have blocked my S2 app for updates. The new app is rather bad, from what you read. Now my S2 app has been blocked, so all functions have been disabled. I have to do an update to be able to do anything again. I have not updated the speakers and app. I find it a bad idea to block my app from outside. I never had anything like that. I can't do anything with the

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2 months ago
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erols031Contributor I
asked in Controllers and Music services
Can't connect Storytel

I authorize my Storytel account and it says "successful" or something in the browser, "go back to your Sonos app". There it says "Something went wrong, try again" but no matter how many times I try, I can't get it to work even though Storytel obviously authorized it. It worked before.I'm really disappointed in, an tired of, everything that doesn't work in this app. 

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2 months ago
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WK79Contributor I
asked in Controllers and Music services
Sonos app error with Anghami music

I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue. 

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Corry P
2 months ago
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