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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,433 Topics
  • 57,229 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8433 Topics
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D MartinContributor I
asked in Controllers and Music services
Sonos won't update changes in iTunes

After a dozen calls to the Sonos help desk the Sonos app won’t update any changes that I make in iTunes. I have made changes to the firewall, checked and rechecked the music folder settings, and other checks and changes that are to numerous to mention here. The Sonos Help Desk has been anything but helpful. I’m open to any suggestions.I’m using a HP Pavilion laptop running Windows 11 Home version 23H2Sonos App: Sonos OS: S2 Version: 16.3.1 (build 80155240) Hardware Version: 1.8.2.5-1.0 Series ID: A100

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3 months ago
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Biff1977Contributor I
posted in Controllers and Music services
The New and GREAT (not) Sonos App

Well the CEO posted this, I believe before July:July and August:Improving the stability when adding new products Implementing Music Library configuration, browse, search, and playI still have not seen an update that fixes the Music Library omission and today is September 9th. I have found a work around with an Android music app that I can connect to TV/ARC that is hardwired. However, it is not ideal and SONOS loses the connection when my phone goes into sleep mode. Also, in order to connect the other speakers in the house (all WiFI connections), I have to go to the TV speakers, add the speakers I want to listen to and turn off the volume to the ARC connected speakers.It sure would be nice to get an update from SONOS staff as to when or when not to expect an update. This has been going on since May. What a way treat your loyal customers. I have a total of 11 SONOS speakers, that includes a Bass connected to the ARC.  

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3 months ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
Recent Update

Thanks Sonos! I just did the update today and now my IPHONe app no longer works.  My music library is now inoperable again.  This is absolutely not acceptable.  When is this crap going to be fixed? Sonos OS: S2Version: 16.3.3 (build 80156190)Hardware Version: 1.12.1.2-1.1

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MoPac
3 months ago
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sycon1976Contributor I
asked in Controllers and Music services
NetApp CIFS Share not working

Have a NetApp, trying to leverage it for NAS, I have disabled SMB1 and enabled SMB2/3 and I know that the username and password I am using is correct as I can connect from several machines to the share.These are the settings of the NAS server, I am not sure why sonos does not work, the audit log on the NetApp states authentication issue, but I know the credentials are correct.                     SMB1 Enabled: false                  Max Buffer Size for SMB1 Message: 65535                                      SMB2 Enabled: true                                      SMB3 Enabled: true                                    SMB3.1 Enabled: true 

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3 months ago
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risnerwadeContributor I
asked in Controllers and Music services
Everything gray - playlist, artists, etc?

I love my Sonos when it works, but it’s been a constant headache… The latest is that after listening at home, all of the content on the app is grayed out - playlists, artists, recently played. I can see it all, but can not select anything. Services do not show at all. I tried to add Apple Music back, but just get an error “something went wrong. Please try again.” I’ve reloaded the app, reset the app, logged out an in… Nothing. The only thing I can do is start or stop the music already played or last played.  I will add that I use the app for two systems, one at home (i am owner) and one at work, which I am not the owner. When I switch between the two I find the system on the current network and join it - this seems to be when this issue crops up. 

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3 months ago
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puupiipaaaContributor I
asked in Controllers and Music services
deutschlandfunk

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos? 

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Airgetlam
3 months ago
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CenturyContributor I
asked in Controllers and Music services
login

Hi all, since the app update I can’t login. App continually says login to update system. Nothing has changed apart from the app. Constantly says something went wrong. Emailed the ceo and support on numerous occasions with no reply. I’ve rolled all the recommendations and it still doesn’t work. Anyone got any other ideas apart from selling ang buying Bose,

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Corry P
3 months ago
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User971197Contributor I
asked in Controllers and Music services
sonos app

My Sonos app is not loading today, crashing instantly, any ideas?

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3 months ago
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DennisBBContributor I
asked in Controllers and Music services
setup

I have just returned to our home in UK where we have Play5. Have other Sonos products in our main house in Australia. Cannot get Play5 to work, cannot even get “Accept”  button to work, it is “greyed out”. 

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3 months ago
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Wallis-Contributor I
asked in Controllers and Music services
Spotify podcast access denied

I’m trying to play podcasts from spotify in the Sonos app and all I get is access denied, I can play music without issues but when I try to play podcasts I get the error “Unable to play <podcast episode name> - access is denied.” and if I create a playlist in Spotify with podcasts and view it in the Sonos app all of the podcasts are greyed out  and I can’t play any of them.I tried to remove the spotify connection in the app and then add it again after a while without luck.Music and everything else works great and have no issues, this problems only exists with podcasts and Spotify, I’ve tried with the Sonos app on Android and iOS and the problem exists on both platforms.I’ve sent diagnostics to you: 684919168

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3 months ago
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DavidcharltonContributor I
asked in Controllers and Music services
Can't accept T&Cs in Sonos App

I go to the app and cannot get the first page to accept 

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3 months ago
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kwjohn1969Contributor II
asked in Controllers and Music services
Shuffle Mode not Persistent

Hello,Has anyone figured out how to keep Shuffle mode turned on when replacing the queue with a different playlist?  Every time I use the replace queue feature to listen to a different playlist, the Shuffle mode turns off.  I would prefer if this would be persistent so that I don’t have to constantly turn it back on when I want to listen to a different playlist.Please let me know.

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3 months ago
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IPJAvid Contributor I
asked in Controllers and Music services
When will Sonos work again ?

When I first bought Sonos devices a decade ago they worked seamlessly.I have a very standard BT Mesh on Sky broadband.Now, Sonos never works. It takes between one and three minutes for all speakers to playback, and some do not at all. Then they randomly drop out.If I try and control them from the app, nothing happens for several minutes.You are, quite literally, a joke and a failure.

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3 months ago
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SancezzioEnthusiast I
asked in Controllers and Music services
Sonos and Plex - lossy transcoding

Hi,I have a NAS that I set up as part of the main reason I purchased a Sonos system - mixing local files with streaming files on playlists. All was great. Now that the newest firmware disabled the old app on my Android (a different topic), every time I play a track from my local library it crashes the app. The songs play on the speaker but the app crashes and will no longer open whilst those songs are in the speaker queue (again, another topic).I read a way around this was to set up a Plex media server. So I have spent all day (literally) doing this.Now when I play media through the Plex service on Sonos it plays. But Plex web is showing the transcode from FLAC to 271kbps. My question is: how to do I force Plex to NOT transcode my FLAC files (or is it even possible)? I can't see a setting on the Plex site. Transcode setting is "Make my CPU hurt"

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rockymtnryan
3 months ago
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MatmanContributor I
asked in Controllers and Music services
can not adjust in EQ

On my two five gen 2 (plus sub, it sometimes work and sometimes not. Same goes for loudness, when change, there i no change in sound. The only part working in EQ are balance.thanks

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3 months ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Problem with Music Library "Imported Playlists" under new Firmware 16.3

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now when I select “Imported Playlists” using any Sonos Controller (including SonoPhone, SonoPad) the app either displays “Something went wrong. Try again” or if it does display the playlists then it displays “Something went wrong. Try again” when I select a playlist. Trying again doesn’t resolve the issue.Anyone else having this issue?Ross.

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3 months ago
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kpmatt35Contributor I
asked in Controllers and Music services
music cuts out

I was recently traveling and when I returned home, I have had major issues with my system.  I have multiple different Sonos speakers and every time I play music, the song cuts out before it ends.  I can’t even get through one song.  I have tried just playing one speaker but nothing has helped.  Don’t believe it is a Wi-Fi issue, since I have had no other issues with any other device in the house.    

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Stanley_4
3 months ago
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JMCAvid Contributor I
asked in Controllers and Music services
Music Library access

I have legacy units at my home - four Play5s, two Connect Amps, and two Connects. They all sound good and find no reason to replace them.  And yes, I obviously use the S1 app.For over a year now, only my two Connects are able to play music from my library. I use a Synology NAS. The only way my other units get to play music from my library is when I group them with any Connect. Otherwise attempting to play my library directly through the Play5s or Amp would only show that access to the NAS is denied even though I've made sure SMB 1 to 3 are enabled in my NAS. Can anyone tell me why library access is allowed only for the Connect units? Have I missed checking anything else here? By the way, there is no problem with streaming any music service. But I built my system for my vast music collection.

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Stanley_4
3 months ago
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KiPeTrending Lyricist II
asked in Controllers and Music services
Missing basic security feature: Disable the Web-App (on a per-system/site basis)

In another unsolicited move to add a splendid new feature, Sonos - in in his incomprehensible wisdom -has given us the web app (a couple of month ago it seems). But: I don’t want it and consider it a security and privacy downside. Soooo, how to disable?

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Stanley_4
3 months ago
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foyleAvid Contributor I
asked in Controllers and Music services
How do I update the music library on the new app?

Updated Sonos to the new app, I see the music library but there doesn't seem to be a way to update the library. 

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3 months ago
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TheRagnauthsContributor I
asked in Controllers and Music services
sonos mobile app

Every morning I have to Force Stop the Sonos mobile app in order to get it to connect to any of my Sonos services. It is always connected to my WiFi (v strong & reliable). Normally, the screen just says 'unable to connect'.

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3 months ago
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SHLTrending Lyricist I
asked in Controllers and Music services
Since latest Sonos update (80.07.03), cannot play Spotify radio stations

I almost exclusively use Spotify with/through Sonos.  Up until the latest Sonos update just over a week ago, I was able to start playing a playlist or song from Spotify through Sonos, then open up the Sonos menu and click “Start Radio.”  That would instantiate a Spotify radio station based on the song that was playing, which I then added to my Sonos favorites.  I also created several home automation routines through my HA Hub (Hubitat) so that I could kickoff any of those radio stations with voice commands to Alexa/Echo.  That was all working perfectly until the last Sonos update (v 80.07.03).  The Hubitat Sonos integration supports playing a Sonos favorite.Since the last Sonos update, I noticed my home automation voice commands weren’t working.  So, I then started using the Sonos app and found that playing Spotify Radio Stations has completely broken.  Whenever I attempt to play one of the aforementioned Sonos Favorites (Spotify radio stations), Sonos switches to the “Play” icon, noth

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Corry P
3 months ago
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Gary CouchContributor I
asked in Controllers and Music services
“Accept” terms and conditions button won’t turn black. It is always grey so cannot work.

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work. This seems to have been a problem for over five years now with no fix. Just waiting an hour to hear back from customer support, who pointed me at a four-year-old thread to remove Sonos one and Sonos two apps, reboot your phone and start a fresh. Have repeated this a dozen times with no success. Next bit of advice from Sonos was to get an android phone instead of an iPhone. Customer support told me that my two-year-old iPhone on the latest iOS was “old”, and I should get an android to be able to use Sonos. How can this problem have been going on for five years with no fix, and no fix in sight? I have a fortune invested in Sonos one and have started investing in Sonos two which is now unavailable to me.

119743
Corry P
3 months ago
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AttwaterContributor I
asked in Controllers and Music services
Selecting Rooms in the App

Hello Sonos Comunity,I really struggle to change the room / speaker that my music plays through. It looks so simple in the App - just select the room and Apply.  But it simply doesn’t work.  I get a message saying unable to connect and asking me to try again!  The speakers are definitely connected and will sometime still play the music that I’d played on them last rather than the music I want to play now. any ideas?  What am I doing wrong? thank you

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3 months ago
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davilindContributor I
asked in Controllers and Music services
Streaming either Radio 2 or Greatest hits Radio coventry and warwickshire using google assistant

This may have been asked before, sorry if it has and I know this is a first world problem. I am completely racked off with not being able to listen to either BBC radio 2 or Greatest Hits radio coventry and Warwickshire using google assistant. Can someone tell me how to play both of these using google assistant.   Thanks

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3 months ago
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