What actually happens when you click the Settings cog?

Have you checked for a system update?

Thank you, Rohnny and buzz, for taking the time to respond.

When I tap the Settings cog, I’m immediately met with a message saying I need to “sign in as the system owner” — even though I’m already signed in. So unfortunately, I can’t access any settings at all.

As for checking for a system update — I wish I could, but since the Settings menu is completely blocked, that option isn’t available to me either.

It’s a frustrating loop, and I’ve tried all the basics (reinstalling, logging in/out, clearing data), but nothing seems to help.

Appreciate any further thoughts you might have.

​@GUPA 

Was the system created with the Sonos acoount you are logged in currently? If not you have to switch to that account. 

Can you try downloading the app on a different device (eg tablet, another phone, or download the Windows or Mac version from the Sonos website) and see whether you can access the settings from there. If you can, run the system update. 

Maybe log out and delete the app from your phone before you do all that (if it’s your phone that’s showing issues), and once you have it working on another device, try reinstalling and logging back in again. 

Thanks for the thought, Schlumpf — I appreciate you checking in.

Yes, I’m logged into the only Sonos account I’ve ever used. As far as I know, the system was set up under this same account, and I haven’t changed or switched anything since.

It’s possible something went wrong behind the scenes, but from my side, I’m using the same account I’ve always had.

Would it make sense to create a new account at this point? I’m wondering if that might help break the loop.

Thanks again for taking the time. Open to any further suggestions you might have.

Thanks so much, Rhonny — I really appreciate the thoughtful suggestion.

Yes, I’ve already tried the usual steps on my phone (logging out, deleting the app, clearing cache and data, restarting), but I haven’t yet tested it on a different device. That’s a good idea — I’ll try setting it up on another phone or computer and see if I can access the settings and run the update from there.

If that works, I’ll follow your advice and return to my phone afterward.

Thanks again — very kind of you to help.

​@GUPA 

Another idea from my thoughts… do you have any active firewall rules, pi-hole or vpn connections activated? That also could block account verification. 

I’d be tempted to ‘transfer’ the system to your normal sign-in. It may be some corruption in the db, which would get cleared when the account is reassigned. See the instructions in the manage your account FAQ.

If that doesn’t work, or you can’t, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

i forgot about this. Yes, try the ‘transfer’ (to the same account). For a while this was the go to trick for this issue. 

Thanks, Airgetlam — that’s a very helpful perspective.

I hadn’t considered the possibility of database corruption or account mismatch, but it does make sense given the strange behavior. I’ll look into the "manage your account" FAQ and see if a transfer might help clear things up.

And yes, if that doesn’t lead anywhere, I’ll take your advice and contact Sonos Support directly. Hopefully they’ll have tools to get to the root of this.

Appreciate your insight — very helpful.

:)

Hi ​@GUPA 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with signing in to the Sonos app.

The reason you are having so much trouble is that there is no system registered to the account with which you are signed in here at the Community - if you are using the same log-in details in the Sonos app, it is the wrong set of credentials to use.

If you have another Sonos account, I recommend you try that instead.

Otherwise, I recommend you first log out of the Sonos app: User Icon » Sign Out.

Then, transfer ownership of your system to the account you are using here: Settings Icon » General Settings » Transfer System Ownership.

I hope this helps.