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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,218 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8430 Topics
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charlieJoeContributor II
asked in Controllers and Music services
music library dissappeared!

I’ve just discovered that my entire music library has disappeared from the Sonos apps downloaded on all my devices! I see that other users have the same problem and that it was meant to be fixed by august if not earlier and it’s now September! When is this going to get sorted? 

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MoPac
3 months ago
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MaybenContributor I
asked in Controllers and Music services
music library

How can I access music library 

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Airgetlam
3 months ago
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godfreeContributor II
asked in Controllers and Music services
CR200 no longer connected and won't reconnect

My CR200 remote has suddenly stopped working.  All the speakers work and can be controlled from my Android phone.  But the CR200 does not connect and nothing happens when I push the two buttons on the nearest speaker or nay speaker.  I’ve tried a factory rest and removing the battery.  Is this the death throw of the CR200?

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3 months ago
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NevenChromatic Producer I
asked in Controllers and Music services
Sonos and podcasts?

Hi all!How do I listen to podcasts on my Sonos system? What do I need?Thank youNeven

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3 months ago
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KiPeTrending Lyricist II
asked in Controllers and Music services
Turning off "Additional Usage Data" not possible in recent apps?

In the Sonos app there is a settingAccount → Data & Privacy → Additional Data UsageOn that settings page there is a switch labeled “Usage Data Sharing”I want to opt out and disable (o--) this, but I cannot.It always automatically switches back to “enabled”  (--o).Being more verbose: I switch if off, leave the settings page (as there is no save or apply), go to the same settings again and what i switched off before is now back enabled.Very funny Sonos! Anyone else see this? P.S.: It is not possible to control this setting on the web either (btw: WHY Sonos, why cant I disable it globally for my account?!), instead the Web configuration page states it should be changed in the app (per device).

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3 months ago
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Mike0000000Contributor I
asked in Controllers and Music services
Sonos app shut down by Samsung S24+

Updated sonos app and speakers.Sonos app shut down by S24+Uninstalled and re-installed Sonos.S24+ says app has a bug. Re-install when sonos fixes it. Sonos shut down.Any ideas please? And where do I post the question?????

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3 months ago
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GentekContributor I
posted in Controllers and Music services
Amazon Music not showing track lists/playlists

Fairly new to the Sonos App, but I can't view any of the playlist tracks or 'All Access Playlist' tracks? While I realize that the 'free' version of Amazon Music is now on a shuffle basis, I can't even search for an artist or song, everything shows up as a station. Even when clicking on my playlists I can't view the songs in them. Just shows as a station for whatever playlist? Maybe I'm just missing something simple, but it seems like a disconnect between Sonos and Amazon. I can view all these things in the Amazon Music app, and play whatever I want from my All Access Playlist. If I try and play that playlist via Sonos, it just randomly picks a spot and plays songs from it. 

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airforceteacher
3 months ago
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HawkManContributor I
asked in Controllers and Music services
Lost Streaming Services

Through my Sonos system, Pandora now gets commercials on Sonos but my subscription is for Pandora Plus which I used to get through Sonos - and I no longer get access to my Sirius subscription. Any ideas on what I should do? 

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Airgetlam
3 months ago
press250
press250Prodigy III
posted in Controllers and Music services
Sonos Trello Board: App Improvement & Bug Tracker

Find the Trello board here: https://trello.com/b/4T9rbg8thttps://www.theverge.com/2024/8/29/24231766/sonos-trello-board-fix-busted-app

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3 months ago
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TB47Contributor I
asked in Controllers and Music services
Connecting my Music on iMac to Sonos system

Have Sonos rectified the errors created by their last update that destroyed my ability to play music kept on my iMac using the Sonos system?

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MoPac
3 months ago
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JWHHContributor I
asked in Controllers and Music services
Trueplay

 I have Sonos Arc, the mini sub, and 2 Era 300s in a surround system. They are connected, sound great, however Trueplay no longer seems accessible. Do I have to disconnect and start over? Thanks

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3 months ago
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KswissContributor I
posted in Controllers and Music services
Accountablity not a thing at Sonos?

Another Saturday where I’ve wasted at least 15 minutes messing with music. At least most of my dinner guest understand that Sonos is no longer reliable.Why has no one been fired? This is worse than the government… breaks stuff and takes forever to fix it...

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K
3 months ago
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JFR46Contributor I
posted in Controllers and Music services
sonos recently played playlists

when I select a playlist, e.g. Yacht Rock, the app simply rolls through the various artists without stopping on any one artist rendering the playlist unplayable. Has anyone else had this experience? Did you find a solution?

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controlav
3 months ago
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slash755Contributor II
asked in Controllers and Music services
Adding Music Library Error Message

I have a Music folder on my desktop that I am trying to add. This is on MAC OS.When I try to do this it says Sonos was unable to add the folder and access is denied?

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3 months ago
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ChuckDiesel411Contributor I
posted in Controllers and Music services
app update issues

Hate the update and so do all of my customers. Been a strong supporter of SONOS and push their product but the update is horrible. Customers hate how difficult it is to use. It’s also glitchy and isn’t as fluid as it use to be. It never knows what product it’s connected to and changes on its own. Not to mention the update also seems to have created an issue with devices AirPlaying to them. This was a step backwards. Needs to be resolved ASAP. Trying to watch football now and the audio keeps cutting out while apple tv is air playing to play 5. Never an issue before update. FIX IT!!!

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3 months ago
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Del TortoContributor I
asked in Controllers and Music services
Sonos App

Why can’t you control Sonos from more than control?

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Airgetlam
3 months ago
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AubracanContributor I
asked in Controllers and Music services
sonos s1

Impossible d’accéder à sonos S1 sur iPhone 14On m’oblige à télécharger sonos S2, qui semble être payanteComment faire pour accéder à la page sonos S1 ?

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Airgetlam
3 months ago
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rocker18Contributor I
posted in Controllers and Music services
Is Sonos going to rewind the last release given the problems?

We invested heavily in Sonos for our home - and frankly spoke highly of it to others. I have used your competitor C4 previously and wasn’t thrilled with its performance and found Sonos to be way more user friendly. Since the release this spring, we have no functioning system - and have contacted Sonos support to no help.  Basically we are being told we need to upgrade our network and all amps that was brand new in 2018!!? That’s insane. And you’re loosing business now to future customers who will not buy your products again because we don’t trust you won’t do this again? You need to earn back your customers by offering them a solution rather than just telling them to upgrade all their components again. Brutal - if Sonos is reading this hopefully, you’ll do something to right this wrong so customers can trust your brand.  

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controlav
3 months ago
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LittlenewtContributor I
asked in Controllers and Music services
alarm problems

I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?

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3 months ago
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ChambersContributor I
posted in Controllers and Music services
Sonos lack of service

  I paid over 18k to have this system installed.  I have tried all your suggestions. They don’t work.   The Boost which costs $188.00cdn doesn’t work with your updated app, so I have 30ft of ethernet cable running from two controllers as well as the sub.  Music drops all the time, volume controls are erratic and hijack the playbar, turns on the TV and all speakers engage, at one point the volume was on warp volume, took 2 hours to fix.   Everyday I spend at least 15-20 minutes sorting our the system.  Rebooting, unplugging, restarting, signing in, signing out. It takes Sonos over 10 days to respond to email, 55m on hold to get help. If I want to purchase more equipment (have to be nuts), call is answered immediatlu.   Now all I want to know is who is the competition so I can rip all of this worthless equipment out and start over.   Your CEO should be canned and anyone that worked on this update.  I am not expecting any response or help as your past performance speaks volumes (maybe not

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3 months ago
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mattjohnson81Contributor I
asked in Controllers and Music services
Where does Manage>Add Radio Station save to?

In the Sonos Windows app, where does Manage > Add Radio Station save? It says it will save to TuneIn My Radio Stations but there is no such category. I am entering stations and names and they don’t appear anywhere.All apps are on the latest version.

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3 months ago
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emmatfContributor I
asked in Controllers and Music services
Why can't I write to my NAS despite having enough storage?

I am unable to put data on my NAS device, but still there are many spaces...

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3 months ago
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charlieJoeContributor II
asked in Controllers and Music services
Crap App!

The current version of the Sonia app is really awful! Speakers take ages to link the volume control has a mind of its own doesn’t recognise the source playing as it’s blank despite playing a specific radio station! Several months ago the App was great now it’s totally useless and frustrating! If it’s not broken don’t fix it!! 

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3 months ago
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CambsCreativeContributor I
posted in Controllers and Music services
Play 5 Gen 2 won't work with any Sonos app?

I have a Sonos Play 5 Second Generation, well, I have two actually.I have downloaded the Sonos app, the plain black one, S2 I believe, but these speakers won’t connect or work with it. They worked fine on the grey S1 app, but I now have YouTube Music and the S1 app does not support it so I’ve trashed the S1 app from my iPHone and have S2, plain black icon, app now. But they won’t connect.I’ve unplugged one of Play 5 Second Gen speakers and held button on back while booting it up until I get orange flashing light and gone through the app to connect, nothing, it fails. So I tried it again with Ethernet connected to my rougher and Play 5 and that worked, but as soon as I disconnect the Ethernet cable it all goes tits up and the app wants me to set up new system from scratch again. WTF is going on?  

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3 months ago
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EliefContributor I
asked in Controllers and Music services
audible playback speed - Sonos App & airplay2

Is there a way to speed up playback speed of Audible through my Sonos system? I have tried if both from the Sonos App and the Audible app casting via AirPlay 2 - neither works.  When I do it in the Audible app, it shows higher speeds, but is just playing at 1x.  This makes it UNUSABLE for me on any of my 20+ Sonos devices - high multiple thousands of dollars of equipment just useless.  please let me know how to solve, or if not this should be a high priority feature - it’s just shocking to me that I can’t do it, the first true disappointment I’ve had from Sonos.  

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Airgetlam
3 months ago
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