Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,079 Topics
  • 55,311 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 97
  • 350
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 845
8079 Topics
R
RacDelTrending Lyricist I
asked in Controllers and Music services
Nach der Update ist mein System verschwunden…

BeinSupport hatte ich auch kein Glück. Zuerst wollte er sagen dass mein Wifi Mesh nicht unterstützt wird, weil er mein (sonos) Boost mit einen nicht unterstützende “extender” verwechselt hat. Jetzt habe ich auf seine Anweisungen alle speaker im gesamten Haus aus und wieder eingeschaltet und jetzt? Nichts. Kein speaker vom gesamten System im app mehr vorhanden.Also, das Ursprüngliche Problem ist weg, was der Support auf ein Netzwerk Problem andeuten wollte. Mein Fernseher hat wieder Surround sound, die Moves und Schlafzimmer speaker funktionieren. Aber mit die App sind keine zu steuern weill es erkannt kein einziger. Auch wenn ich versuche die zu finden. Sehr Ärgerlich. Moderator edit:Google Translate- I had no luck with support either. First he wanted to say that my WiFi Mesh was not supported because he had confused my (Sonos) Boost with a non-supporting "extender". Now, following his instructions, I have turned all the speakers in the entire house off and on again and now? Nothing. N

11511
Corry P
3 months ago
U
umiami91Enthusiast I
asked in Controllers and Music services
[BUG] iPhone app-Local Libary

If you have an album that has one ALBUM artist, but various individual artists as part of it (say, a soundtrack), you see the album listed repeatedly for each SONG artist vs the ALBUM artist. Also related to this, the app seems to have an upper limit for number of albums it will show in a list, so, for example, my soundtrack album list tops out in the B's, with no way to keep scrolling for more albums. 

161
R
3 months ago
B
brn2rnjk1Avid Contributor I
asked in Controllers and Music services
mac 913 error workaround not working

Hi,Is there any update on software fix for the 913 error on macs?  I tried the workaround, which didn’t work.  And when I tried the guest option, it said it loaded my music but everything was blank.  Anyone have this problem and found another workaround?

593
T
3 months ago
D
DCgalTrending Lyricist I
asked in Controllers and Music services
How to fix "unable to connect/connection lost" error when trying to stream podcasts on S1

I saw some posts that relate to this problem, but no solution.  I have an older Sonos system and use the S1 controller.  I used to be able to stream podcasts through iHeartRadio and TuneIn Radio music services, but recently I started getting an “unable to connect/connection lost” error.  I can still stream music through those services, but not podcasts.  I also tried adding the Pocketcasts service, but that didn’t work, either.  Is there a solution?  Also, casting from those apps directly to my Play 5 speaker is not an option - for some reason the speaker isn’t recognized on the network.  Can anyone help??

965
controlav
3 months ago
L
LindaSeattleContributor I
posted in Controllers and Music services
Sonos APP: No longer allows speaker selection, music change

I can no longer select specific speakers to play specific music. Instead, each speaker plays something that was cued up days earlier and won’t shut off! My four speakers are now worthless. Anyone else have this problem? Were you able to fix it.The new app needs to be retracted and the old app reinstated.

78613
T
3 months ago
M
MeganUKContributor I
posted in Controllers and Music services
Restoring my faith in Sonos...

Today...for the first time after spending months trying to follow confusing and incorrect ‘support’ via the community after the app update basically bricked my system...after calling...chatting...with others...I got Dana...finally (after spending 1.5 hours on the phone) got my system operational! I want to thank them for their unbelievably patient and personable support!I have asked them to screen shot what we did.  In real terms all of us could do this ourselves...if we had clear guidance.  Not words and links but images and steps.The full library integration is still not there...but that I can wait for.  Not being able to listen to my music for months...was unacceptable.It is a lovely sunny day here made even better with the excellent support provided today by Dana!!Just call them...and they will screen share...and they will sort it out...or at least Dana will ;)

821
Gabriel Z
3 months ago
F
Felipe-1965Contributor I
asked in Controllers and Music services
Fix the App

When Sonos gone fix the App, that you can control balance and EQ from the volume section? 

110
F
3 months ago
I
IamelContributor I
posted in Controllers and Music services
Cannot view the queue

Latest (08/06/2024) app and firmware.Browse library to a song and start playing to a device, or group, with the play button. Music starts, confirm the queue by expanding the device from the bottom screen, view the queue list from the bottom left list icon. Queue shows the playing song. Return to the library and browse to a 2nd song (or album). Select "Add to End of Queue" or "Play Next". Dialog pops up with "Added to Queue". Expand Device from the bottom again and select the Queue list from the bottom left. The Queue list shows "Unable to load. Please try again".No matter how many times you 'try again' the queue is not displayed. The music plays on and even the newly adding song(s) will play. There is no way to get the queue to show up (and no way to clear the queue on Android), adding new songs doesn't do it, selecting a song to "Play Now" doesn't do it. This view of the queue will persist. What will 'fix' it is if you select a new song (album) and select the play button, or select "R

840
I
3 months ago
G
GregwlsnContributor II
posted in Controllers and Music services
feature requests for Android widget and media controls

The Android widget and native Android Media Controls were removed, please add to roadmap.

643
Corry P
3 months ago
O
o_mContributor I
asked in Controllers and Music services
App Polish: Rounded Corners

Amongst all the broader issues of stability and missing features, the rounded corners give away how rushed this app update was. While the padding/radius for the search bar within the top card looks okay… The radius for the outer corner of search and now playing cards don’t match. This sort of thing, across the app, makes everything feel even jankier. Or is it just me?  

856
Rudie
3 months ago
G
Gusound2020Contributor I
asked in Controllers and Music services
Android Widgets

Is there a plan to bring back the Android widget? I strongly dislike having to open the app just to change tracks. I'm not always right next to hardware to do it manually/physically. Also, I detest volume sliders. The music software industry needs to dump them as a whole. My fat fingers are not dexterous enough to adjust the volume a unit at a time. PLEASE change to large toggle + or - symbols or even arrows. And while you are at, work on that awful input lag.Thank you. 

1651
Rudie
3 months ago
Pistonhead
PistonheadTrending Lyricist I
posted in Controllers and Music services
Is Sonos about to revert to the previous app... maybe?

No doubt somebody else has already posted this, but I didn’t find anything doing a search. Anyway, this looks interesting:https://www.macrumors.com/2024/08/14/sonos-bring-back-old-app/

1647
E
3 months ago
B
BaleineContributor I
asked in Controllers and Music services
App takes 5 minutes to play

Another app issue! Recently, when I open the app on any device it takes between 3 to 5 minutes before playing music is possible. All my devices show empty queues, then after a few minutes they refresh and show what was last being played, only then can I select music to play.Is this a known app issue?

433
B
3 months ago
C
ColigueContributor I
posted in Controllers and Music services
last upgrade

Sonos managed to change an easy to manage app into a complex maze. It is a downgrade. Please fix it. I knew how bad it was. Unfortunately pressed the upgrade by mistake….  I am paying. 

452
S
3 months ago
E
EnEmAvid Contributor I
asked in Controllers and Music services
Getting message to reauthorise my apple music account but can't see how to do this?

Can anyone tell me where or how to reauthorise my apple music app? My desk top app saysit needs to be reauthorised, and then says this needs to be done on my phone. I can’t see howor find instructions on SOnos Support. I am beginning to wonder if it is a casualty of the infamous May downgrade to the iOS app, or simply me not having a clue(or a complex and diffiicult interface for users who expect simplicity). I am quite certain that i used to be able to do this from the desk top app.Any guidance appreciated.EnEm

3022
I
3 months ago
H
HdalterContributor I
asked in Controllers and Music services
Big issues with garbage update

Please test your software before you release it to the public!we have just about every Sonos product they make and this latest update prevented us from using any of the speakers until we were able to reboot our router, unplug each device (about 25 of them), and keep launching the update.  It made me realize how much we have invested in Sonos and how one issue like this could cause us to potentially flush thousands of dollars down the drain.  We will be looking for alternatives in the future rather than buying more Sonos products.  This is absolutely unacceptable for speakers with such a high price point!

802
P
3 months ago
M
msofContributor II
asked in Controllers and Music services
Sonos Radio - authorize

My Sonos Radio account access has expired.I click on reauthorize, then authorize, and it brings me back to the original “has expired” screen.I have uninstalled and reinstalled the app.I have reset and re-added the speakers.I have logged out and logged back in.After 2 weeks and investing literally hours of time into this nonsense, Sonos still cannot add its own music service.These people are so incompetent I don’t even know where to start.

4516
J
3 months ago
G
George BuistContributor I
asked in Controllers and Music services
S2 app

How to download the S2 app.

754
L
3 months ago
AlexPermit
AlexPermitProdigy I
posted in Controllers and Music services
List of Reported Issues with New App

I thought it would be useful to have a comprehensive list of issues with the new app that have been reported in these forums.  Ideally Sonos would have something to track these issues eg. Apple Feedback Assistant, Microsoft Feedback Hub, Bugzilla, etc.  Unfortunately they don’t.  To kick things off, I created the following list using Perplexity.  Please add missed issue or correct issues misreported.  Please DON’T add comments on how upset you are, or how great the new app is, or engage in dialog.  There are plenty of posts like that already. Just post a one line description of the problem you know of.  I hope we can create a comprehensive list of issues in one easy to read thread that would be useful to the community and the dev’s. Playlist and Queue Management IssuesUnable to Add Songs to Queue: Users cannot add songs to a playlist or queue. The only available option is "Replace Queue," with no ability to insert a song, "play next," or "add to end of queue"​ (Sonos Community)​. Play

253858
MoPac
3 months ago
H
HiRESrulesEnthusiast I
posted in Controllers and Music services
Fixing the library error code 913 for Windows users!

So a big thanks also to “helpingiskind” @HelpingIsKind So as far as windows users go, sorry not sure about iOS users here, but the crucial things after updating the windows app for W10+, you need to turn on “Advanced Sharing” in windows, and make sure that your music library whether it’s stored on a NAS or just an ext usb drive, or internal drive is added to your library. So this is the example that helpingiskind gave:Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:Then go to Sonos settings on your laptop and add “My Music folder” and it will sync.  Because the android app is terrible, I rolled back to the version 78 and found the .apk for that and then the app works like it’s used to and marries to the W10 controller app nicely….which has also caused the update issues along with the apps for android/apple to be very annoying! Good luck and lets hope the next update from Sonos makes things nice n easy for ev

1242691
E
3 months ago
S
ShuricanContributor I
asked in Controllers and Music services
Cant connect Spotify to Sonos App

Hey alltwo Days ago i had to set a new PW to my Spotify acc. Since then i cant connect it to the Sonos app. I tried it multiple times, i logged out and in in Spotify, Sonos I d restarted everything.  It always says „something went wrong“, when i try to connect it. What can I do?

360
S
3 months ago
H
hpagenturContributor I
asked in Controllers and Music services
Feature request - delete duplicate songs in list

Hi I’d like to request a feature for the SONOS App (I am using MacOS) I often mix different spotify playlist with similar genre. However they often happen to have some same songs in them. I’d love to have an option where i can automatically delete duplicate songs in the list thats playing.That would be really lovely. Because there’s nothing i hate more than listening to a song twice :) Best Regards

253
Stanley_4
3 months ago
nielsoost
nielsoostContributor I
asked in Controllers and Music services
Volume control missing from rooms in new app?

Hi,It worked at first in het new app, but now the circle to control the playbar is gone? The only way to control volume is with apple tv remote. I tried turning it off and on twice already. Any suggestions?Niels 

112523
L
3 months ago
M
Monty43Trending Lyricist I
asked in Controllers and Music services
mixcloud playlists missing in new Sonos app ?

HiSince downloading the new app, when using Mixcloud, all of my playlists have been removed ?....I've spent nearly 10 years building them, to not be able to access any makes Sonos useless to me. Is there a solution or workaround to this please, I'm desperate !

1739
S
3 months ago
J
jreddawayRenowned Enthusiast I
posted in Controllers and Music services
Local Library Search - Some Positive Suggestions

I have a Synology NAS with my Music Library (13.8K tracks, all FLAC, very obsessively tagged and Album Arted over about 15 happy years with Sonos) on it.  The Library contains 167 Compilation albums with some 3.6K tracks. Compilation albums have the Album Artist listed as Various Artists and each track has its own Artist.  Regular albums have the headline artist in both Album Artist and Contributing Artist fields, so the headline artists appear in both the Album Artist and Contributing Artist lists in the Sonos app, but artists who are only on Compilations only appear in the CA list.It has always frustrated me that there has never been a Search facility for the CAs despite the fact that when the Library is indexed the CA list is always populated, which is indicated by the fact that, when you toggle the “View Contributing Artists” switch in the Music Library menu the CA list appears immediately without having to re-index.I have, since the May 7 ambush, multiple versions of the Controlle

26819
E
3 months ago
Terms & ConditionsCookie settings