Controllers and Music services

After the latest update, I lost my access to my music library (I have an older basic Buffalo Linkstation NAS - LS210D). I am pretty certain I was using SMB2 protocol. Although I don’t recall any issues before, I checked and changed the folder access to read-only and access is restored.  from 4 mos ago post by Ken_Griffiths:The username and password assigned for access to the shared library folder needs to be a user on the PC that has read-only (ideally) permission on the MUSIC share - check the folder properties on the PC to see which user(s) and what permission they may have to access the share and its sub folders and files. 

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

I connect all my items (amp, Move2 and Era 100), but the dissappear from the app. I can still play spotify through spotify, bit in Sonos app there is cero… This is my first experience with Sonos and I am not impressed..

Recently, I have had trouble connecting to Audible with my Windows controller. I can use my iPad and Android to contact my Audible books. Just not Windows 11. I tried uninstalling the controller, and removing and adding the Audible service. Nada. Obviously, I’m not having trouble with the network, or the other controllers wouldn’t work.

I have a Sonos System with a oneSL and an Amp. Controlled via Android and my laptop with MACOS. Now I just upgraded tot MACOS 15.1 and Sonos can not find my system anymore.Firewall is On, but Sonos App and SonosLibraryServer are both allowed incoming connections as said in the instructions.Setting the Firewall off, does not solve the problem.Off course the system is there, my androids are still working.Please advise.

When I log into the Sonos Web App, it has 8 of my speakers in one system and the 1 amp on its own system. My system at home all have static/assigned IPs, all on Wifi 2.4ghz, no ethernet.Ironically, the single amp on its own system (Web App only) is continuously causing all kinds of problems (disappearing/appearing on iOS app, Windows app, volume delayed or doesn’t adjust at all, editing alarms, etc.). I have a feeling communication with the Web App is causing my problems since it does not align with the iOS app or Windows app (they list all speakers and the amp).Everything works flawlessly (beautifully!) using Sonophone (obviously not having to communicate back to the proprietary Sonos Web App). How do I merge the single Connect: Amp into the same system on the Web App? I’ve done the factory reset already of the Connect: Amp...still spread across 2 systems.

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

My Sonos is offline on all radio stations. Anybody else having connection problems?

I pay for Amazon music and it is my preferred music stream service.  Why am I having connection issues with just the one service but the others play just fine.  Leads me to think it’s not a wifi issue.  It is constantly going in and out with Amazon, it is unlistenable.

Yesterday we had a broadband outage for a couple of hours, granted not the end civilisation as we know it but, we were unable to access our local music library as the App would not load.Why won’t the App load if there is no internet?Surely if our local network is up and running we should be able to play our own music?I’m pretty sure you could do this was working in the old App?Is there any plan to fix this? ThanksGeoff

Hardware updates launched from my iPhone (12 mini, up-to-date) have been failing (for many months) in three  of my ten rooms - two have Sonos Amps, one has a Sonos Five.  However, hardware updates launched from my MacBook Air (M1, up-to-date) always succeed.   Any ideas why this might be true?  The problem is 100% consistent no matter where I am in the house (I’m normally 5 feet from the Router and my Sonos Boost), and has been true for many rounds of updates (Sonos, iOS, MacOS.).  Error is typically 1010, though I think I may have seen 1000 once or twice.This is not a major issue, since I CAN update the hardware.  But it sure seems odd, right?

I started to use the Roon app to replace the Sonos app.It is working great on my Sonos speakers. Qobuz and Tidal have been much well integrated in Roon and it sounds really amazing.The Roon server is on my pc right now but I ordered the Roon Nucleus One to be my future server. On my iPhone I have the Roon app very easy to use where I am connected to my Qobuz and Tidal accounts. I have cancelled my Spotify subscription as Qobuz or Tidal have a better quality streaming.Any other with the same setup or experience?

Hello,I understand from what I know of Spotify Connect enabled devices that it’s pulling in the stream directly from the source (Spotify) as opposed to the device that initiated the stream (my cellphone -iphone12). However, it appears it’s not behaving correctly. I figured I would check with the Sonos community before hopping over to Spotify. ObservationCell phone connected to home network via Wifi. I started playing music on my Sonos speaker(s). I reset my cellular statistics I left the house for about 1-1.5 hours for a class (phone was idle)  Came back home and spotify still playing on Sonos speakers Checked cellular statics and it says Spotify consumed about 1GB of dataSpotify SettingsDatasaver was enabled Video podcasts - Download audio only set to true Video podcasts - Stream audio only = set to true (I don’t think I am subscribed to video podcasts) Playback (Disabled due to option 1 above) Audio Quality (Disabled due to option 1 above) Question: Is there any setting on the Sonos

I have a question about how I can navigate to the album of a currently playing song from the “Now playing” screen?I can navigate to the artist of a current song by pressing the “three dots” button, but not to the album.I would appreciate a screenshot showing me the button or an acknowledgement that this functionality is currently not present.

Hi, Recently noticed that I cant see any songs in the queue. It's definitely playing them, but I cant view them or see what's coming up or choose a different song from the queue. I use  mainly amazon music and I'm sure this has only been an issue recently. Any ideas, suggestions, recommendations would be greatly appreciated. Thanks

Hi there,One of the main features I expect when playing music is that I can easily switch to the album related to the song currently being played. How does this work 8n the new app?When I play music, e.g. see below, and I click the 3 dots at the bottom right of the pop up window (see below) I get this screen this screen of course completely lacks any functionality related to the album.any ideas on how to work around this? Or does anyone know if this major feature will be added any time soon to the new app?

I’m having the same issues many have reported to access my iTunes library, I can get it to recognise the library and play my tunes but as soon as the computer storing the files goes into standby the tracks still show but won’t play saying they have either been moved or the computer is off, even if I wake up the computer they still can’t be found, if I restart my computer the files are there and will play again this is on an IMac I used to use a Mac mini but the music library will not show up on this one no matter what I do and I have tried all the options to make it workthis is really spoiling my experience with Sonos and I’m too far into the brands products to go to another system

I have a s1 system inncluding an old Connect.I have now bought a beam and a sub mini and want to upgade the system excluding connect and adding beam and sub. I understand that I shall establish a s1 system with the connect, this done by excluding the s2 compatiple units in the old system. But how do I set up the New s2 with the excluded units and the new Beam and sub?

Can I update the Windows app to the current version and be confident I will not lose the Sonos playlist editing functionality in my current version?My Windows app seems to be the last place that can still edit a Sonos playlist.  I am reluctant to apply any of the more recent updates to the Windows app unless I can be confident that:The newest version of the Windows app has a full set of Sonos playlist editing functionality             ---- OR ----That I can rollback to my current version if it turns out that the current version is unusable for Sonos playlist editng. 

Hello Sonos!  Not a question but can’t find where to post suggestions for the app.  Please bring back the ability to tap the volume slider for quick access to EQ settings 🙏 // Björn

Why, just why? I play white noise loudly on my Sonos play 3 speaker and at random points it forgos me playing it on a loop in the app and instead switches to playing whatever I had playing on my Spotify app, just as loud waking me up for a while. I don’t use the Spotify app to play music to my Sonos speaker EVER. I even tried to test things and I can’t even if i tried, does not play music from Spotify. Just randomly through the night it’ll completely switch controlling apps, then forgets how it does it when I try manually. What garbage software would even cause this please fix asap. And don’t suggest my wifi connection is the problem like every other thread on here, idc it still shouldn’t blast music from other apps.

I used to have several Sonos speakers and a Sonos bar, but when they all quit working after the upgrade I gave them away. I kept one Sonos 1. I can stream to it, but nothing I try gets it to connect to my music library. I used to love this system. It used to work flawlessly. I swore off of it, but I keep checking back because I miss it. I’ve tried the suggestions that I’ve read here...nope. I’ve watched it indexing for more than 10 hours...nope. Why on earth would I buy new Sonos speakers knowing that they will not work a few years down the road. I can stream my music library through decent desktop speaker. The sound quality is inferior to Sonos, but they work with no headaches. I’ll keep checking back to see if Sonos has fixed their product.

I used to listen to music all the time on my Sonos using Spotify, but suddenly it doesn’t work anymore?  The speaker works as I can use Apple Music but when I try and connect Spotify it just says ‘connecting…’ for like 5-10 seconds and then just… stops trying and keeps playing on my phone?  Has anyone met this issue before? 

Hello everyone,in my Sonos app on my Windows computer under “select a music source” I have both “music library” and also “sonos playlists”. available. I have two questions, which I hope can be addressed.The sonos playlist folder shows all of my music whereas the music library shows most but not all of my music.  Why might that be ? The Sonos app on my Ipad just shows the music library but not the sonos playlists folder. Why might that be ? Any help would be much appreciatedModerator edit: changed “the” to “not” at request

I’m finding that I can view alarms in the new app but any edits to them don’t save, they can’t be deleted and new ones created also don’t save. Basically editing in the app doesn’t work at all. The only way I can edit alarms is via the Mac desktop app, any changes made here immediately show up in the mobile app its just editing in the app that doesn’t work. Is this a known bug?