Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 30,839 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4480 Topics

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mike73Contributor I
asked in Controllers and Music services

Use the Sonos S2 app

Hi.A few week back I bought 2 new Play fives, since 1 of my old 1st gen Play5 is quite dead.In that room I had yet another 1st gen Play5 and a Sub.Before I received my new Play fives I moved the still working 1st gen Play5 to another room where I have another 1st gen Play5.After some hustle I managed to pair them as stero.1 day later my 2 new Play fives arrived, started to install them, I didn´t realize they are not compatible with S1.OK, so I slit my Sonos into 2 systems, 1 S1 and 1 S2, so far so good, got all my S2 updated and installed, all worked fine.But when later starting my S1 app to play in the room where I have 2 1st gen Play5´s, I got “Use the Sonos S2 app”My old Play5s just disapered.I spent several hours trying to get my old Play5s to work again, I managed 1, the one connected to ethernet, not the other one, could not be found.I talked to support, they told me I had to enable IGNP snooping and multicast, so I did, on 2.4G network.Airtime fairness was always disabled.Dont k

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5 months ago
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BWBurrContributor I
asked in Controllers and Music services

Not able to get Spotify to play on Sonos

When I go on the Sonos app and hit browse, I’m only offered TuneIn and Line-In.  No Spotify, no My Sonos showing.  If I go to search I only show Stations and Podcasts&Shows, no artists, songs, albums or playlists.  Appreciate any thoughts you may have

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5 months ago
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M BProminent Collaborator I
asked in Controllers and Music services

Pandora Playback - begins song, restarts song then skips song

Curious if the users or veterans of the forum have run into this issue, heard of it at all or have any suggestions to offer. This has been an ongoing issue for 8+ months. System has been deployed for about 5 years.   I will explain as it occurred today as I’m not sure any of the steps play a role.  I was listening to Pandora, paused playback to step away which I did for 10-15 minutes. Upon return I continued playback and the song I was listening to continued until the end. The next song plays for about 5 seconds then stops then restarts from the beginning and plays for another five seconds then the track is skipped.  This is a relatively minor issue but when a track your looking forward to gets skipped its annoying, I guess you could say today I wasnt having it and thought I should seek additional information.This is not a case of songs playing halfway or three quarters as I dont experience this issue and have zero other issues with sonos, overall I consider my system setup very stable

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Airgetlam
5 months ago
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ReneverboonContributor I
asked in Controllers and Music services

cannot connect deezer service anymore

Cannot select Deezer, only these two

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K
5 months ago
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HopsngrainsContributor I
asked in Controllers and Music services

How to add Hard Drive so can play all on Sonos

I have an external hard drive with new/old music. I have amps, speakers, etc. in house and use Sonos. I want to add and organize the music from my hard drive to all of my streamed music collection. I’ve been told I need software like Elmedia Player to play the music which has created stress and dead ends.Why do I need Elmedia when Sonos runs all of my music now? Do I need a laptop,( or just Sonos) when I don’t intend to use it when I play music? Do I need to copy the music to Apple Music so can then add to Sonos? Seems redundant. I’d like to keep the music on the hard drive, plugging it in to my router, or____??? So I can just leave it there.Essentially, want to use an app to organize (into playlists) and play (all of my) music on my home stereo, and of course have access to this same music on my iPhone.  

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106rallye
5 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services

If Your Sonos App Keeps Crashing/Stopping Unexpectedly

HelloDisclaimer: While this is a Sonos Community there are outside factors that can have a negative impact on your listening enjoyment. One of those factors is your device. While I will be discussing the iPhone the information presented is by no means intended to sway you away from Android. A poster had issues with the Sonos app crashing/unexpectedly stopping. I provided the following information that resolved the issue. Let’s begin….This information may be helpful if you are experiencing frequent crashes or unexpected shutdown of the Sonos App on your iPhone. Here’s a link to Apple with some suggested trouble shooting. However, the link doesn't mention checking your iPhone Storage and use of iCloud to store your photos; that will free up iPhone storage, assuming you are an avid picture taker. Storage can also be an issue affecting performance on Android as well.How to Check iPhone StorageGo to Settings > General > iPhone Storage.  Off load unused Apps and their data, delete mess

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5 months ago
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JoeyJoJoContributor I
asked in Controllers and Music services

Cannot connect from Win10 after router change

Hello,I upgraded my router (SSID and password unchanged), and now the Win10 PC cannot connect to the system any longer. I tried reinstalling the Sonos application.Both the Beam 2 and PC are wired. All speakers was originally setup to use wifi, but several months ago I was able to reach the Beam with a cable, so I believe the don’t use the routers wifi any longer.I can connect just fine with Android and iPad./Joey  

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controlav
5 months ago
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ariksidneyContributor I
posted in Controllers and Music services

I created a Sonos web app

Hi all,I was bored that I cannot stop the music when the alarm rings and I'm not at home or when I want to skip to the next track when my laptop is connected to my companies VPN. That's why I created a little web app where you can control your Sonos speaker groups.I just hacked this one together, so don't expect too much. But at least it works from everywhere you have internet.https://sonos-web.web.appFeatures: No account needed, except your Sonos account Pause/Play audio Skip to next track Change volume Play your Sonos favourites I just tested it with Spotify, Soundcloud, Audible, and Apple Music. My System is fairly simple (1x Sonos One, 1x Sonos AMP, but not connected to a TV) so I'm not sure how it scales with more complex systems. If you run into issues, you can open an issue at the Github Repository (https://github.com/ariksidney/sonos-web).Technical stuff:It runs on Google Firebase and there's no backend. Every request to Sonos is a call to a Cloud Function, so the web a

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T
5 months ago
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JTWhiteContributor I
posted in Controllers and Music services

Sonos starts and stops only on XM

Sonos starts and stops only on XM reauthorized XM deleted and re-added the apps powered down and back on the whole system till starts and stops only on XM

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Jamie A
5 months ago
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ikhayalContributor I
asked in Controllers and Music services

Not being able to send music through Music app in iOS anymore

As if the loud pop wasn’t enough, since I added more speakers to my Sonos system (I’d say that it was after adding the Sub Mini) I’m unable to send music directly via the Music app on iOS.My Sonos equipment is a combination of Arc + 2 Era 300’s + Sub Mini.The system does appear listed below, as you can see (it’s the one called “Comedor”): But I select it, even though it looks as if it was sending sound, nothing would play and after a few minutes the streaming to that speaker set would be cancelled and the sound will start playing on the iPhone instead.Surprisingly enough, if I add another speaker to the selection (even if it’s a Homepod), the sound will be send to the Sonos system. However, if the song is in Dolby Atmos, it will be sent in Stereo format instead (so it basically ignores the Dolby Atmos format. This does only seem to be happening when I only select the Sonos speaker system.I’m not sure if this is due to changes in iOS 17 or to the fact that I added the Sub Mini to my set

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5 months ago
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Wobble101Contributor I
asked in Controllers and Music services

AirPlay Connection Drops After One or Two Songs (iPhone 13 Pro, Apple Music, Airplay)

I have a brand new Sonos Arc and Sub Gen 3 and as the title describes, the AirPlay connection drops typically after one song. I use an iPhone 13 Pro Max with AirPlay and Apple Music. The problem occurs on my MacBook as well. After one song, if I’m lucky, two, the connection seemingly drops. I still see that the song is playing but the sound drops off. If I switch back to iPhone audio then back to Sonos system, it reconnects again and will play (and weirdly the volume changes) but then after a song, same thing.I’ve scoured both these forums as well as Apple community forums and troubleshooted just about every suggestion under the sun. Reset my Sonos devices, reset iPhone and Mac, delete and reinstall Sonos app, reset cable/router as well as multiple factory resets on the Sonos products. Set up Sonos as a wired SonosNet system. Turning off private address on iPhone. Even went as far as splitting my Wi-Fi bands into separate 2.4 and 5ghz SSID’s and tested both independently. I’ve spent ov

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5 months ago
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NeetjeanTrending Lyricist I
posted in Controllers and Music services

Audible & Sonos Search

I use my Sonos system to listen to my Audible books.  I have hundreds of books so I use the search extensively, however, today I tried to search for a book while in the Audible list and Audible is not included in the drop down search.  So, it defaults to TuneIn and no results are found.  When did this change?  Is there a setting I am not seeing?  I tried looking under Amazon Music but that is specifically music not Audible.  Any help would be appreciated. 

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5 months ago
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kenbigContributor I
posted in Controllers and Music services

smart plug connectivity

Save yourself some time and just uninstall Alexa from in my case just from one sonos 1 speaker and then re-install it using the app on your phone. Tried at least 20 write ups on what to do and none worked. I still can’t get the app on my pc to recognize this device and amazon alexa does not appear on the list of services that can be added.

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Stanley_4
5 months ago
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BorisssContributor I
asked in Controllers and Music services

Corrupt Napster

Multiple issues w Napster on Sonos app, mainly:“No connection” error fairly often and without cause  “Favorites” list is filled with scores of nonsensical titles and artists (see screenshot). I have no idea how they got there. Even if I wanted to “unheart” a specific track it’s impossible since no such artist/song exists and obviously tapping it leads nowhere. Scrolling to bottom of a long list such as artist tracks, albums, etc, it spontaneously scrolls by itself again to very top. There is NO method I can find to fully clear the Favorites, My Songs, Albums, etc lists which by now are too long t manage.What I have done, all not solving these issues:Deleted then reinstalled NapsterDeleted data and cache of Sonos appTried Napster both signed in or out to my Sonos accountLogged to Napster web page but data there isn’t synced to the Sonos app, so no luck Now, if Sonos is incapable, unwilling, or indifferent to fix a simple music app, then why offer Napster service in the first place and f

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5 months ago
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Channel no longer availableContributor I
posted in Controllers and Music services

XM Channel "No longer available"

Trying to stream Sirius XM on SONOS and with any channel I select I get "channel no longer available" message.  I’ve rebooted router and SONOS Bridge, uninstalled XM app from SONOS and reinstalled 3 times, closing  app down each time.  XM user name is correct in SONOS.  Called SONOS tech and also called SiriusXM which after having me do all the previous mentioned tasks they tell me to call the other one. The XM app works on my phone, computer & car.  XM subscription is paid and XM service includes ability to stream on devices including SONOS.  Have used SONOS to stream XM for years, this problem started 2 weeks ago.  Have SONOS S1 app to match the speakers I have and have checked to make sure app is updated.  Any ideas?

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5 months ago
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egburleyContributor I
asked in Controllers and Music services

Apple playlists no longer showing to SONOS as of November 17 Update

My Apple playlists are no longer showing up on SONOS after this week (Nov. 17) update. Instead, it shows blocks where the playlist would be with “Internal error - Invalid Atom” as the message. The first 3 playlists show properly, but the remaining show this error message. 

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5 months ago
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Ski girlContributor I
posted in Controllers and Music services

alarms not working

Hello - I have a Sonos and Sonos SL. The alarms stopped working. It says that they’re going off but there is no sound. I already did this (see below) for both my Sonos speakers and it didn’t fix either issue.  Please help!  Thanks, Brianna  Please unplug the Amp from power for a time, then plug back in. Once the light has stopped flashing white, open the Sonos app and set an alarm for in a couple of minute’s time.If that alarm does not work, please erase all alarms, then create one again for in a couple of minutes time. If that doesn’t help either, please let me know. Thanks.I hope this helps.

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Airgetlam
5 months ago
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richbrown21Contributor I
posted in Controllers and Music services

Service Stack issue when trying to map NAS to SONOS1

Hi,I’ve got a My Cloud Home and a Sonos1. I know the My Cloud service has been switched off so I’m having to try and map the NAS drive with my music manually. On a Win11 laptop using the SONOS1 app.I can select the NAS drive however when I try to connect I get the ‘serverstack’ error. I’ve set the  IRPStackSize REG to 24 (DEC) as per the faq but that hasnt helped. What else do I need to do? I’ve seen various messages re SMB - how do I check that on a My Cloud Home NAS drive? Any assistance is appreciated.R.

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Airgetlam
5 months ago
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BlueduckContributor I
posted in Controllers and Music services

Windows 11 Desktop Sonos App

Can someone please point me to the windows 11 desktop app for Sonos 2?   I have searched Sonos to no avail, Windows store, general internet search. Thank you Update—-after search all evening I finally stumbled across it. Now if I could only get it to connect…

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Airgetlam
5 months ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services

Finding Amazon Playlist

I’ve signed up to Amazon Music Unlimited and am trying to locate good Spatial content. I created a new Playlist in the Amazon Music app and added a Playlist to it but when I go to Amazon Music in Sonos app and My Music - Playlists I don’t see that Playlist I’ve created. Is it just a question of waiting for servers to replicate do you think?

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Stuart_W
5 months ago
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In_StereoContributor I
asked in Controllers and Music services

Make speakers play music from all speakers with google assistant

Hi! I have had a Sonos One with Google Assistance which have worked perfectly when asked the assistant to play a song. I recenty bought a Sonos Arc, Sonos Sub and two Sonos One SL. These new speakers are in my TV-room and my old Sonos One in the living room.When asking the assistant to play a song it either chooses to play from my old Sonos One or my new speakers without my old Sonos One.I can´t group all the speakers in the app since I have to have three rooms to be able to do that. Anyone has a solution for this? RegardsPhilip

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5 months ago
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kdotseyAvid Contributor I
posted in Controllers and Music services

Redundancy and ambiguity

1 my phone offers chat support but I am number 20 in que My S2 app on my phone directs me to S1 app only and will not operate function or allow me to use my S2 app and Roam and play one speakers also on the technical support website it says the chat is closed but on the phone I’m in Que also the phone S1 app says it can’t find my system yet I have it playing with my sonos connect You have some seriously defective programs here

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jgatie
5 months ago
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mdstricklinContributor I
posted in Controllers and Music services

Music library (samba on Raspberry Pi) showing inaccurate track lengths

Hey folks. I’ve got a Raspberry Pi 4B hosting a samba share on my network that I’m using as my music library in Sonos. The share itself is using SMB is a 128 GB USB 3 flash drive formatted as exfat and remounted on every reboot with fstab.My hardcore nerd kicked in and I cut together some 12-hour tracks of ambient sounds from Star Trek as sleep aids. As you can see from the Explorer screenshot, the tracks themselves vary in length from 11:58:59 to 12:00:00. When they show up in Sonos, though, the track lengths vary WILDLY from anything as short as 5:37:05 (less than half the length) to something as long as 45:23:54 (almost THREE TIMES the length of the actual track).Is this a known issue? Do I need to update something in a config? I didn’t have this issue when I was hosting the exact same files from a samba share directly from Windows, but I decided to offload it to the Pi to ensure higher availability.Screenshots: https://imgur.com/a/qlOTNRx

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Airgetlam
5 months ago
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Tom JContributor I
posted in Controllers and Music services

Incomplete display of the Amazon Music - My Library Subdirectory

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

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Jamie A
5 months ago
X
xjones67Contributor I
posted in Controllers and Music services

BUG: wrong sort grouping in Apple Music

See the attached pic. This is in the Sonos app for macOS. Notice that the letter headings skip from “T” to “W”. In the “W” group is an artist starting with T, followed by U, V, etc. 

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jgatie
5 months ago
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