Hi ​@jasthefras 

Welcome to the Sonos Community!

Assuming that you are trying to sign in to the Sonos app with the same account with which you are signed-in here in the Community, you are using the wrong account - there is no system registered to the account you are using here.

I recommend that you try again with any other, but similar, email addresses you might have.

I hope this helps.

Thanks for responding but I don’t quite understand by

1 “there is no system registered to the account you are using here”:

My Sonos app shows the email address I am using under “Account” (the same one as I just used to connect to the forum). It also recognises the three speakers I connected to my new router by LAN cable under “Your System”.

2 “recommend you try again with any other email address” - do you mean I start again connecting my speakers to router but create a new account under a different email address?

Thanks

Hi ​@jasthefras 

You can sign in to the Sonos app with any Sonos account, and will see the connected speakers there, and you will be able to tell them to play content. Only when signed in to the account to which the speakers are registered will you have access to modify any settings or make any changes, however.

The Sonos account with which you are signed in to the Community here does not have any speakers registered against it - I don’t know how else to put this.

No. Instead, please just sign in to the app with the same account with which you first registered your speakers.

If, however, you have no other address that you can think of that might have been used, perhaps there was a typo somewhere - perhaps made with the original registration process. If this seems to be the case, please perform the following:

1. Sign out of the Sonos app: User icon » Sign Out
2. Transfer the ownership (registration) of the system to the email address you use here: Settings Icon » General Settings » Transfer System Ownership » Continue.

I hope this helps.

Hi ​@jasthefras 

Alternatively, you may be able to find your older credentials by visiting https://login.sonos.com and using your browser’s password manager to fill in the details - use the same details in the app.

I hope this helps.

OK, thanks for your help and explaining the difference between having a Sonos account allowing access to speakers but needing to know the account to which the account is registered to fully access the app functions.  I now understand the issue!

Given I, and presuambly most of your other customers, may have owned Sonos speakers for years, it is not made clear on the app that you need to know the original account which was registered - many years ago and long since forgotten… hence our frustration.

Anyway, I appreciate your help and the good news is my speakers are useable although I am not yet able to use the full features of the app: I remain in the doom loop of a seemingly successful transfer of the system to my new email and log-in details only to be told to log in again, endlessly! 

I might perservere but from other threads I have a feeling I may have to reset all speakers to factory settings and starting again to get the new app to work with my new log-in details.

Regards

R

Hi ​@jasthefras 

While it is possible that that will be required, it is a lot of work so I recommend that you first get in touch with our support team to see if anything less drastic will suffice.

I hope this helps.