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Hello,

I have an active XM subscription, and it works perfectly on my phone, through Bluetooth, and in my car. However, I’ve been unable to get it to work on my Sonos system.

I’ve reauthorized my account multiple times, and everything is up to date. I even contacted Sonos support, and they suggested that my internet speed might be the issue. However, I have 1 gig internet, so that shouldn’t be the problem.

It’s becoming frustrating that I can’t get XM to work on Sonos.

Can you please help me troubleshoot this issue?

Thank you,

What troubleshooting steps have you done?

  1. Power off everything: router/network and speakers. Wait for 5 minutes. This would also be a good time to restart your phone and reset the app.
  2. Starting with your router/network, power it on and allow it to fully boot.
  3. Starting with a single speaker power it on and allow it to fully boot. Do this for all your other speakers in your home.
  4. Connect to your system from the app.

All of this may not be necessary, but it will clear out anything that may be causing your problems on the network side.

And it’s possible the ‘speed’ mentioned is between the speakers and the router, and not the number you mentioned, which is the download speed from the outside world to the router. ​@Pools-3015 has some good advice. 

 

And it’s possible the ‘speed’ mentioned is between the speakers and the router, and not the number you mentioned, which is the download speed from the outside world to the router. ​@Pools-3015 has some good advice. 

Why has SiriusXM stopped working when nothing else has change? All other sources work fine.

 

Could be any of several things. What steps have you taken to remedy this?

 

And it’s possible the ‘speed’ mentioned is between the speakers and the router, and not the number you mentioned, which is the download speed from the outside world to the router. ​@Pools-3015 has some good advice. 

Why has SiriusXM stopped working when nothing else has change? All other sources work fine.

 

I am playing music right now from SiriusXM, so it works. Have you tried restarting your router/network?

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