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I am being presented with this lovely problem...

“The sonos controller is currently running from another user on your computer. Please quit the Sonos controller from the other account before installing”.

Problem is that there is no other user accounts on this device, no separate Sonos application running in the background, device has been rebooted and I’m still being presented with the error.

I’ve even reset the controller which made no difference.

To make matters worse, if I try to do the update on my mobile device, it says there was a problem checking for updates and to try again.

It would be very helpful if the error messages were more meaningful and accurate.

I am being presented with this lovely problem...

“The sonos controller is currently running from another user on your computer. Please quit the Sonos controller from the other account before installing”.

Problem is that there is no other user accounts on this device, no separate Sonos application running in the background, device has been rebooted and I’m still being presented with the error.

I’ve even reset the controller which made no difference.

To make matters worse, if I try to do the update on my mobile device, it says there was a problem checking for updates and to try again.

It would be very helpful if the error messages were more meaningful and accurate.

It sounds like you’re dealing with a glitch. Try these steps:

  1. Close all Sonos processes: Even if no other user is logged in, the Sonos controller might be running in the background. Check Task Manager (Windows) or Activity Monitor (Mac) and force quit any Sonos processes.

  2. Reinstall the Sonos app: Uninstall and reinstall the Sonos controller on your computer and mobile device to clear any stuck updates.

  3. Check for device conflicts: Ensure no other Sonos devices or accounts are logged in anywhere else.

If that doesn’t work, reach out to Sonos support for more help with the update error.

 

Moderator Note: This post is likely generated by AI

Is this on Windows? Because there is another account on your machine, though you may not realize it.

 

This is the second report of curious activity from the normally-invisible Sonos account. If you use Task Manager you should see the ‘other’ Sonos.exe running under this account, and can kill it from there.

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