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I finally after THREE HOURS got a used Play3 downgraded from S2 to S1 and successfully adopted.

Initially using the S2 app (now just called SONOS app) I went to Settings Gear - Visit Help Center - Legacy S1 App - Downgrade Product to S1 and it said it successfully downgraded the speaker, but it didn’t really.  I could never adopt it using the S1 app. I'd go back to the S2 app and it would find the Play3 eligible to downgrade again.

I rebooted my Samsung Galaxy S25 phone, factory reset the Play3 many times, tried setting up a 2.4G WiFi network (as some said that helped) and even connected the speaker with Ethernet, all to no avail. I was about to give up and return the speaker, but finally got it working with the following tricks:

I left the Play3 plugged in with Ethernet. Using the S2 app I adopted the Play3 to a "New" Sonos system config, separate than my existing S1 devices. It found the Play3 and adopted and then I UPDATED THE S2 FIRMWARE on the speaker. It failed the first attempt, and I had to readopt and and then push updates to it. THEN I used the S2 app to downgrade it, which then connects your phone directly to the built in WiFi on the speaker and pushes the downgrade firmware. This also failed, and I had to do it a few times. It eventually connected and showed a status bar, pushing the old firmware. I was then able to FINALLY adopt it to my S1 app and it now works. Sheesh!!! Hope this helps someone down the line...

S

Hi ​@sebastian_3 

Welcome to the Sonos Community!

Sorry to hear of all the issues you had in trying to downgrade your Play:3 to S1 software.

As the app and firmware of a speaker often have to match before administrative tasks can be performed, it sounds like the important part was to get the Play:3 updated so that the latest app version could work with it to the point of getting it to downgrade to S1 properly. It clearly would have helped you to have been told this in the app - some room for improvement for us, I feel.

Thank you for sharing your story - I’m sure it will be of help to someone!

And, I am glad to hear that you got your new (to you) Play:3 working with the rest of your Sonos system. Enjoy!


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