Skip to main content

Hello

 

It appears that the Sonos App is no longer able to find my local music library on my MacBook, even using the NAS workaround?

 

I know that this was a huge problem after Sonos “upgraded” their app.  I also know that the eventually deployed a fix whereby you used the NAS settings to log into your Mac/PC to access your local library.  The fix allowed me to play my locally stored music, even if it didn’t support my local Apple Music playlists.

 

This fix worked for me from around August ‘24 until just recently, but now, once again, Sonos is not finding my local library and even the NAS workaround isn’t working.  After I enter my username and passwork it appears to connect and my music library starts indexing, but eventually it stops and I get the dreaded error that my library must have moved.

 

Is this just me or are others having this problem again as well?

 

thanks

I’m not experiencing any difficulties, but I moved my library from my Mac to an NAS, so I didn’t have to leave my Mac on all the time. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks Bruce...I tried working with Sonos Support the first time around and it was a complete waste of time  I would prefer to avoid that this time...or talk to them only as a last resort.  Hopefully someone in the community has a similar set up to mine and can confirm (or not) if they have the issue...and maybe someone already knows the fix.  If not, I will resign myself to losing several hour of my life and contact Sonos support

Update:...I don’t think it is a NAS access issue...The indexing starts and then dies at some point, leaving me with no library connected.  I think it is the Metadata issue (my library is big and the Sonos app update broke something which they have not managed to fix yet).

 

The best summary I have found for this issue is here

 

It’s been a year, you would think that Sonos would have fixed this issue by now

 

 

Reply


Terms & ConditionsCookie settings