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Sonos S1 Controller for Mac Version 11.15

Mac Mini running Sequoia 15.4.1

Music app (old iTunes) library: Macintosh HD\Users\OWNNAME\Music\iTunes

Problem: I am unable to add my music library to Sonos even though the path name is correct. My library is now empty and no matter what I have tried, I cannot get it back.

I noticed a few months ago that my iTunes playlists do not update anymore under “Imported Playlists” in my Sonos controller. I also noticed that the file iTunes Music Library.xml had not updated for a while. Despite this, new music downloaded from the iStore would update in Sonos. I have also become aware that the Music app now uses the file “Music Library” in the folder Macintosh HD\Users\OWNNAME\Music\Music, which updates every time i open the Music app.

To try and fix the problem with the playlists, I tried a few things:
1. Export the iTunes library and copied this to the iTunes subfolder with the correct name (iTunes Music Library.xml) and re-added the Music folder.​​​​​​​
2. Changed my Music app file folder to the Music folder and change the Sonos library accordingly
3. Used the Sonos “My Music Folder” and “Another folder or a drive connected to my computer” individually and collectively (i.e. had more than one music folder listed)
Checked the Firewall settings to make sure Sonos has access

In all the attempts described above, I am able to add the music folder to Sonos, but when it indexes, its does so for a few seconds and then stops. The Music Library in Sonos is always empty.

When I look at the library settings on my mobile device, it shows “//iMac-NAME/iTunes”. This path looks different to the path I added (as above), but I am not sure if this matters. I see the same path name under Music Library - Folders in the controller. This folder is also empty in the Controller.

I would appreciate any advice on how to restore my music library.

Hi ​@LeonM 

Welcome back to the Sonos Community!

Sorry to hear of this issue you are having with loading the Music Library stored on your Mac.

Please note that the iTunes Music Library.xml does not, in fact, contain an index of your entire music library, but instead just the playlists that iTunes (Apple Music app) has.

The path is expected to look different - that is the network share path rather that the true, physical path of the folder on your hard drive. Don’t worry about it being different.

However, I am not sure why indexing is just stopping for you and ending with no content available. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

 

Hi ​@Corry P 

Thank you for your response and explanation. I have a few comments:

1- Not sure how this happened, but when I switched my computer on the next day, all my music had returned. No idea how this happened. It is set for an automatic overnight Indexation, but I did it manually a number of times with no success. Even rebooted and all the usual tricks. Eitherway, my music is back.

2- One on the things I did was to export my library and copy this over iTunes Music Library.xml. I had noticed the iTunes Music Library.xml file date stamp on the existing file was from a few months ago. Despite this, my playlists are still not up to date. Can you offer any advice how to get update the playlist library?

3- With my music back, my mobile app was working, but now it intermittently says it can’t connect to //iMac-NAME/iTunes. However, as described above, this is not the correct path name. Based on your comment above I wonder if this could be an abbreviation of the full pathname that ends in ...\iTunes?

Hi ​@LeonM 

Apologies for the delay.

  1. Weird, but great!
  2. You will need to manually export playlists from within the Apple Music app on your Mac. This will update the xml file. Apple Music no longer uses that file to store playlists by default - it instead stores them where Sonos speakers cannot access them. So, they must be exported to the file manually.
  3. It is the share path - it is expected to be different from the actual paths on the drive. It not being able to connect is an issue, however, though it could just be that the Mac is not responding quickly enough. Ultimately, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - there will be more info in the logs.

I hope this helps.

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