Hi, Saavn stopped working on my Sonos System a week ago. I completed reauthorisation, it didn’t work. I cleared all chashe and Restared Sonos app from scrath and authorised again and yet Saavn music doesn’t play.
I have submitted dignoctics. Your confirmation number is: **********.
Moderator edit: Diagnostic number recorded and removed
Best answer by omiji
As an update, level 2 support have confirmed that there is currently a Saavn outage and they are looking in to this. This is now also mentioned on the Sonos service status page.
You’ve already called in? Great!
As discussed in the Diagnostics - How do they work? thread, they don’t automatically respond to diagnostics until prompted. Many people assume that they’ll be contacted if they just submit, unfortunately.
This is a community of users, unfortunately Sonos Support doesn’t use this forum. Randomly, it seems, you might catch a moderator who has the time to grab a diagnostic and do some research, but you’re much better off calling in. Those people’s jobs are to deal with those issues, the moderators are supposed to be moderating the forums for content.
Just to say about your last sentence, Saavn hasn’t been playing on my system for over a week now as well. I have been in contact with support by live chat as well as over the phone. This has now been escalated to level 2 support, who I will be speaking to tomorrow.
I never post here (I have just contacted support directly for any issues in the past), so just because there are no other posts about Saavn, it doesn’t mean others may not be having issues 🙂
Not trying to have a go at you, I know you were trying to help 👍
Same for me, spent a huge time on phone trying a lot of things like resetting everything. Saavn still didn't work. This has been escalated to level 2 support...
Was there a change in your Sonos client when the Saavn service went down? Since the content doesn’t go ‘through’ any Sonos servers, but instead your Sonos system reaches out directly to Saavn’s own servers, it is unlikely to be a true Sonos issue. And as Sonos uses the same ‘player’ for all streaming companies, there is no individual player for each streaming source. Hence my suspicion, given the lack of posts about all streaming sources from other users, that it could be a DNS issue, or a Saavn server issue.
I’ll be interested to find out what level 2 support has to say. Fortunately, they have much better access to hard data than we in the public do, I suspect they’ll be able to figure out what the issue is.
As an update, level 2 support have confirmed that there is currently a Saavn outage and they are looking in to this. This is now also mentioned on the Sonos service status page.
Thanks
Saavn has been working normally for me since yesterday. The Sonos service status page also confirms it is working now.
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