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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,065 Topics
  • 55,212 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8065 Topics
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snicksContributor I
posted in Controllers and Music services
Youtube Music Premium not using premium music library

Youtube Music works well enough on Sonos, music quality streams just fine and I get you can’t thumbs up or thumbs down but the biggest holdup I’m having is that it won’t access the correct music library.   My friend pays for a google family account and shares premium services to my account. I cannot find out how to get the premium services to carry over to Sonos.   I used youtube music for a while then decided to subscribe to the premium service. It is fantastic and has become the only thing I use for listening to music. Sonos however will only access liked songs from my account previous to the subscription to premium services. I have to manually prompt it to play every song, this defeats the purpose of Sonos. I could just use a bluetooth speaker and be done with it but I like the potential of Sonos and want to use it more in the future.   If I cannot solve this issue I will let go of all my Sonos products and find something else.

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4 years ago
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derekbrownContributor II
asked in Controllers and Music services
Sonos breaking up with Amazon Music

I’ve recently switched from Spotify to Amazon Music and my Sonos speakers keep cutting in and out when trying to play Amazon Music. I don’t have any problem when I’m playing just on my phone. I never had this problem with Spotify and don’t have it with the TuneIn radio stations.

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Airgetlam
4 years ago
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csbryan83Contributor I
asked in Controllers and Music services
Why can't I authorize Pandora on my account anymore?

I have been using my Pandora account with Sonos for over 2 years. This past week, Sonos told me I needed to reauthorize my Pandora account.  I tried and when I hit “reauthorize,” it did nothing.  I have deleted Pandora from Sonos, I have deleted and re-downloaded my Pandora app from my device- the app is working fine btw, I have deleted and re-downloaded my Sonos app from my device- so yes, it’s up to date, I have signed out of Sonos and back in, I have checked to make sure I have my country registered correctly, I have done all updates to my device and and turned it back off and on… It still will not let me authorize my Pandora account.  The authorize button literally does nothing when I hit it.  Spotify still works, but I don't have their premium service to avoid commercials, and I was able to add my Apple Music account without issue- the stations don't work well for my business with Apple Music though.  Why is Pandora the only thing not working? What am I missing here?

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Airgetlam
4 years ago
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mariat01Contributor I
asked in Controllers and Music services
Alexa won't play Amazon Music on Sonos one

We recently had to return our One’s to factory setting after we changed our router and couldn’t re-connect. All is now working, except that Alexa announces a requested song playing from Amazon Music, but then silence. I’ve searched answers on here and tried disconnecting Sonos on the Alexa app and vice versa, then re-connecting but the same thing happens. I’ve checked my Amazon account and Music is there. I can’t think what else to do to solve this.

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4 years ago
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mmgfesserAvid Contributor I
asked in Controllers and Music services
NAS Server And Boost

My SONOS system works great with Amazon Music and Sirius. However, when I switch to my NAS server to play recorded music there is a real “in and out” problem with the music. The connection throughout the SONOS speaker system in the house is not good.  Does the NAS server need to be hard wired into the Boost in order for the NAS server to transmit the music throughout the SONOS speakers system?

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4 years ago
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Sparky08Contributor I
asked in Controllers and Music services
Error 701

I just setup my Sonos 1 second edition. When I try to use Amazon music I get an error 701 cant load Queue or if I try to play a station it says can’t play. I have reauthorized my amazon account I have reset me Sonos and my router and nothing works. I can get Spotify to work I have setup Alexa and can get her to play music but nothing works through the Sonos app. 

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Airgetlam
4 years ago
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grahamw2000Contributor I
asked in Controllers and Music services
Youtube Music won't play certain songs

Hi, I have a Youtube Premium account and have linked Youtube Music up with my Sonos app. However, there are certain songs/ artists that will not play through my Sonos speakers via Youtube Music. For example Coldplay songs will play fine however, if I select a song by the Artist Daniel Ferri for example and press play nothing will happen - no error message either which is kind of frustrating. Please can someone help?   Thanks in advance. Graham

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4 years ago
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johanbaathContributor I
asked in Controllers and Music services
Spotify Connect not working with Amp (gen 1)

I have the Sonos Amp (not the black one, the older one) and Spotify Connect does not show the speaker when connected via WiFi. If the Amp is wired to the network it shows up.   How do I fix this? I want to use WiFi.

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4 years ago
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Phil BessContributor I
asked in Controllers and Music services
Spotify has stopped working on Sonos controller app and devices

Hi, I have been using Spotify on my various sonos devices for a couple of years with no issue. through the Sonos App and via spotify connect. Over the last couple of days, I haven’t been able to play spotify on any of my Sonos devices, via the Sonos app or Spotify connect. When I try through the sonos app, it says spotify is currently unavailable. I’ve tried restarting my router, restarting all of the devices and also updating the Spotify app, sonos app, and then removed spotify from Sonos, but now I can't add it back as a service. I am getting the below error message: (500) Sorry we are unable to set up your Spotify account at this time.   Very frustrating… Has anyone else experienced this?

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Airgetlam
4 years ago
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User654247Avid Contributor I
asked in Controllers and Music services
Anyone experiencing continuous Primephonic connection lost error messages?

I have been unable to stream Primephonic for the last 2 days, whenever I try to play a track I get the message the connection to Primephonic was lost. I have tried closing and re=opening the app as well as rebooting my iPad but it doesn’t matter what track I select, I get the same error message. I can open Primephonic on their native app but not through Sonos. Is this a general outage?

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4 years ago
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jeffreylotwaltersContributor I
asked in Controllers and Music services
How do sign into Sonos with another Account?

When I try to sign in it has another users Account info in the settings area.  I changed my password already but it continues to show the other users account and I can’t use my credentials.  Please help.   

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4 years ago
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AC05Contributor I
asked in Controllers and Music services
Spotify keeps pausing?

Playing spotify through sonos and it keeps pausing?  Any tips appreciated.

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Ken_Griffiths
4 years ago
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Giovanni_CarraroContributor I
posted in Controllers and Music services
2 seconds delay between input ad output aux line Sonos AMP

I am having a serious problem in the AMP's aux analog input line. There is a delay of about 2 seconds between input and output. Two months ago I opened a report for this problem, and after a very long discussion that even resulted in legal action, Sonos changed the AMP to solve the problem. Today I got a new AMP that has the same problem. I have seen in the Sonos forum that there are others who have the same case. Sonos replies that the amplifier was not designed for that input line! So what is the aux line for? How come replacing it has been resolved? How come the other AMPs in my house work? I think the weak side of Sonos is proving ……  

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4 years ago
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dominicnzContributor I
asked in Controllers and Music services
SONOS play5 audio sync HELP

Hi Guys,  Really hoping you can help. I have a Panasonic TV, plugging my Play5 through the 3.5 jack from headphone jack in TV to the back of the Sonos and have a delay. I have tried uncompressed fix and no love.   I want to get a sync sound from the TV to the Sonos as I have 20 people coming round to watch the boxing on Sunday haha. HELP. Thanks so much in advance. 

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Airgetlam
4 years ago
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jaydubyaContributor I
asked in Controllers and Music services
Sonos connections with spotify has been lost

Diagnostic Confirmation Number : 1588174401 This happens pretty frequently everyday. About every 10 minutes. Songs will continue to play, but users will have the Sonos window brought to the front of their desktops with the error message populating. Best,

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Sebastien D.
4 years ago
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tjtCollaborator I
asked in Controllers and Music services
Audible App not showing names of Sonos speakers

Hi. I know this is not a Sonos issue as such but I want to know if anyone else has this problem.   When I am playing an audiobook with the Audible app and want to have it play on a Sonos speaker I see a list of devices but no device name.   If I put my finger on the picture of the speaker the name appears for a moment and it does select the device to play on but I am working blind from the list. I have this problem on both android pixel 3a phones I own. Everything else works fine..Spotify and the Sonos App find the speakers and names with no problems and I can play Audible via the Sonos app.  I asked Audible support and they did not understand the issue. Is anyone else having this problem?    

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4 years ago
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margalit727Contributor I
asked in Controllers and Music services
no longer playing global player

I used to keep all of my sonos system playing Classic FM radio station from London during the day. This was through Tune In. Sonos seems to have dropped this service. I was able to find some alternate classic fm stations through global player (although still not the live stream), for a couple of months. Now even these are no longer playing. Global player is still listed as one of my available services though nothing on it will come up in any searches and now no stations on it will play. 

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Sebastien D.
4 years ago
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skbeTrending Lyricist I
asked in Controllers and Music services
Tidal and Qobuz covert art for playlists are missing

Hi there. I don’t know if it is an isolated problem or a global one. Qobuz cover art for playlists never showed in Sonos. I thought it was a problem related to Qobuz. Tidal cover art for playlists was always showing up until recently. Now (maybe after an update I cannot be sure about this) when navigating Tidal playlists in Sonos, there is no more cover art showing. This is very annoying for the navigation experience. Can you please fix this or help me if my problem is not common? On the other hand, there is no problem with album cover art for both Qobuz and Tidal. Missing images only relate to playlists.  The issue is on all platforms (iOS, Android, Windows). Below screen shots for iOS. 

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ratty
4 years ago
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CMLContributor I
asked in Controllers and Music services
levelling speaker volume in different room

Hello,   When i use spotify to play back music through my sonos system, if I adjust the music volume in the spotify app, one of my room volumes increases much greater than the volume in the other rooms. This happens even if if level all the speaker volumes in the sonos app and then go back to the spotify app. Same thing happens, I press the volume up in the spotify app and the speak in my lounge get much louder than the one in my bedroom or dining room. If I go back to the sonos app, the volume levels for the individual rooms in the group are staggered again and not uniform as they were when I set them in the sonos app before going back to the spotify app.   Please can someone offer some suggestions?    I've tried turning off the speaker touch controls and the volume levelling is set to 100% for all rooms so there no restriction on the speakers. All 3 speakers are Sonos One speakers.   Thanks for any help and advice.

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4 years ago
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BobbyF123Contributor I
asked in Controllers and Music services
Some Spotify songs won't play through Sonos One speakers

There are some songs / albums on Spotify that won’t play through my pair of Sonos One speakers. I can play these songs through my phone but when I try to Connect To a Device and choose my speakers, it says “Connecting” but never does. If I’m already playing through the speakers, then when I tap on one of these songs, nothing happens. This happens repeatedly for certain albums / songs. What is “special” about them??  

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Jean C.
4 years ago
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dafyddContributor I
asked in Controllers and Music services
Problem finding correct path to music library

Hi i’m trying to add my music library folder but when i enter the path nothing happens, literally. I’m guessing I must be entering the path incorrectly? I’m entering \\imac-2019\mybookstudio\music2 but no response. Any help appreciated. David

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Ken_Griffiths
4 years ago
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CyclobikerContributor I
asked in Controllers and Music services
Sonos Unable to Stream a Radio Show from an URL?

Hi Folks, This forum has solved a number of my problems with SONOS so I thought I might ask this question,  I am running Windows 10 on a desktop computer. The computer is connected to my SONOS network (8 devices) via ethernet cable.  Using the Edge browser, I have located a streamed podcast that I want to hear on SONOS. I can see the SONOS devices on my network. I can hear and control the podcast on my computer.  Is it possible to hear (“Cast”) the show on the SONOS players in other rooms without connecting the “Line Out” feed on the audio card of the computer the SONOS “Line In” on the SONOS Connect which is 65 feet away. Thanks,  all comments appreciated, Cyclobiker    

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4 years ago
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rbronenbergContributor I
asked in Controllers and Music services
Youtube Music ‘song is not encoded correctly’

Hi,  I've been having this problem for 15 days at home and at the office using Youtube Music .The system works just fine with other services. I updated the Sonos app and uninstalled and installed the youtube service.    Any suggestion?    

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Airgetlam
4 years ago
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Ken KohlerContributor I
asked in Controllers and Music services
Sonos and Mac OS 10.15 Catalina Music Library

Just before Christmas, I decided to proceed with updating my iMac OS to the Catalina.  I had held off since it became available out of respect for the things that could “go wrong” in terms of my day-to-day computer work.  Before the upgrade, Sonos Controller and my iTunes library interacted very well, allowing me to play albums, tracks, playlists, etc however I wished to play them.  Upon upgrading to Catalina, with its attendant introduction of the “Music” app vice everything audio-visual being stored in the iTunes library, my Sonos controller no longer can access the library to play anything.  Note that I do keep my entire iTunes audio-visual library on an external Lacie drive. Interestingly, when I recently imported some new music from CDs, it did not get added to my external drive, but rather to the iMac’s HD under “Music”.  (I will be changing that default after this issue gets resolved.)  These tracks did show up when I added that folder to my Sonos controller’s music library. Whe

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4 years ago
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jamcunnContributor I
asked in Controllers and Music services
sonos connect line in not available

I have many Sonos products and previously had my turntable connected to my network via play:5 line in   I have just purchased a Sonos connect to take the line in however when I choose this source it just shows as disconnected (as if it can’t detect  the signal coming from phono leads pre-amp)   works fine if I route through play:5   the connect is not connected to amp I.e no phono out hooked up u just want to broadcast the turntable    help!

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Airgetlam
4 years ago
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