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Deezer Family profile switch doesn't work

  • July 3, 2023
  • 7 replies
  • 179 views
r4un
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Hi,

We use the S2 Sonos App - and Deezer as the music streaming service, I can see in the S2 app that its possible to change the Deezer profile - but nothing happens, so it seems to be an issue on the S2 side - as S2 can read the available profiles from Deezer but not selected them

This is a bit frustrating for my wife and kids, but also me as its mine account that is being used for all listing

Can anybody please advise how to fix this? or even better @SonosĀ please advise when this small bug can be mitigated?


Thanks in advance :)

Best answer by Ken_Griffiths

@Ken_GriffithsĀ  - its the same on both, so Im starting to suspect the S2 App for a missing integration to the Deezer app :-) but I dont know how to contact the sonos team about this bugā€¦Ā being a software developer myself, this seems like a small error to correct :)

Hereā€™s the LINK to contact Sonos Support. Hope you get it sorted.šŸ‘

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7 replies

Ken_Griffiths

Hi @r4un,
Have you added the Deezer accounts/profiles to your Sonos system? Perhaps see if the attached Sonos Support Page will assist you:

https://support.sonos.com/en-us/article/use-multiple-accounts-for-the-same-music-service

r4un
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  • r4un
  • Author
  • Contributor I
  • July 3, 2023

Hi @Ken_GriffithsĀ 

Ā 

Cool, will give it a try and revert back :-)

    r4un
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    • r4un
    • Author
    • Contributor I
    • July 3, 2023

    @Ken_GriffithsĀ still the same I can select her profile, but the content is mine, like my history, my pl's, my favs ect

    Ken_Griffiths

    @Ken_GriffithsĀ still the same I can select her profile, but the content is mine, like my history, my pl's, my favs ect

    Iā€™m not too sure how the multiple music accounts work, as I donā€™t use any other accounts within myĀ own Sonos setup, but one question I do have is ā€¦ Is this on your Wifeā€™s mobile ā€˜controllerā€™ device that youā€™re seeing these things or your own mobile controllerĀ device?

    r4un
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    • r4un
    • Author
    • Contributor I
    • July 3, 2023

    @Ken_GriffithsĀ  - its the same on both, so Im starting to suspect the S2 App for a missing integration to the Deezer app :-) but I dont know how to contact the sonos team about this bugā€¦Ā being a software developer myself, this seems like a small error to correct :)

    Ken_Griffiths

    @Ken_GriffithsĀ  - its the same on both, so Im starting to suspect the S2 App for a missing integration to the Deezer app :-) but I dont know how to contact the sonos team about this bugā€¦Ā being a software developer myself, this seems like a small error to correct :)

    Hereā€™s the LINK to contact Sonos Support. Hope you get it sorted.šŸ‘

      r4un
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      • r4un
      • Author
      • Contributor I
      • July 3, 2023

      Thanks šŸ‘ appreciate the helpĀ 

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