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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 64,280 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9699 Topics
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bobbityContributor I
asked in Controllers and Music services
Ray and One(2nd gen ) not adding as a group

Hi , I bought a Ray so I could group music in my tv room and my kitchen but I seem to be having issues . In the system screen - I only ever see on device - If kitchen is there ray isnt . Both devices are contronllable by the App but only if the other is turned off . Am I missing something ? I have tried to use the Play button on the devices but this doesnt help group them  All help welcome  

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jgatie
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withnail69Avid Contributor I
asked in Controllers and Music services
sonos starts really loud every time and i have to rush to turn it down

I don’t know what to do. I’m gonna have put a limiter on all the volumes and just have it really turned up just to hear it. I have no idea where it is getting this default really high volume from as I never turn it up that loud :s

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gabzdoContributor I
posted in Controllers and Music services
why spotify?

It seems very limiting to me and I would of prefer if Sonos let you know in advance that your primary music source comes from Spotify and not from whatever you like to play from your phone.Spotify to me is very limited and hard to search for songs, always throw more modern versions of the songs not the original and if a musician is not on Spotify you won't find the song you are looking for.Youtube video is much preferred for me as I can find any songs that comes to my mind, plus the autoplay is way better than Spotify and remembers your preferred style of songs, Spotify autoplay is not smart this way and it just keeps throwing horrible songs.So now I have to play music from my computer not from my phone.

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Ken_Griffiths
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MarkC1977Contributor I
posted in Controllers and Music services
Alarm - Setting Up, Editing, and Deleting

Using S2 - 15.7.1Every time we try to add, delete, or edit an alarm it locks up the app and you have to close it, then reopen it. This just started happening. Is this an issue with the latest version of the app?

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tlk0129Contributor I
asked in Controllers and Music services
Cannot Setup with PIXEL 6A due to PIXEL only allowing 5G

Hello, I have a new Phone and New router, with Sonos Play 1 speakers. The router is 2.4G and 5G. I renamed the 5G so I can set up Sonos using the 2.4G connection. I connected my computer using the 2.4G, and tried to set up Sonos from the computer, but the PC controller told me I MUST set up with my phone. But….the Pixel will only allow a 5G connection which I cannot override to use the 2.4G connection. This means I cannot set up my sonos speakers. Any help would be appreciated.

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Airgetlam
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davids01Contributor I
asked in Controllers and Music services
sonos app on ios 16.6.1 frequently showing cannot connect

Hi, I have a Sonos  arc and subwoofer. I have the Sonos app running on ios 16.6.1. The app very frequently disables the Account, System, Services and Voice and shows the cannot connect to the arc and subwoofer. There will be a period of minutes and then it will enable the options and then connect or ask me if I want to reconnect everything. In the mean time I am listening to something on the arc so actual playback is not affected. It seems as though there is a periodic connectivity issue between app and Sonos system which is frustrating when I want to use the app to change songs. I have ensured in iOS that the Sonos app has Local Network enabled but that in itself hasn’t fixed it. Anyone any ideas please?

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AjTrek1
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Rallen114Contributor I
asked in Controllers and Music services
SoundCloud Likes missing

My SoundCloud Likes are no longer loading in the Sonos app. I get an “Unable to browse music” screen. This has been going on for several day despite me reauthorizing my SoundCloud account on the Sonos app. 

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Ken_Griffiths
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darkufoContributor I
asked in Controllers and Music services
Moving Sonos and MP3 Files to new Laptop - Can't now find MP3 Files

Hi.I have a Sonos 2 soundbars I can access and control it from my Android phone and my Old Windows Laptop.On my old Windows Laptop I have a music folder of MP3 files. I can play these files through my sonos from my Android Phone and Old Laptop.I now have a new windows laptop which I've installed Sonos onto and I can play radio stations and control which Room/Soundbar the music goes to etc.I've transferred the MP3 files from the old laptop to the new ones into a MUSIC folder. In Sonos app on the new laptop, I’ve added the MUSIC folder Sonos etcHowever I now can't see these MP3 files when I use my Android phone.I think I've missed an important setup step to allow my phone to see these files and play them.I can play them fine when playing direct from the new laptop windows Sonos appWhat do I need to do to allow my phone to see the music files on my New Windows laptop. I assume I need to set Sonos to share these files?

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RjgregoireContributor I
asked in Controllers and Music services
sonos connect keeps disconecting from network

I have a sonos connect that keeps disconnecting from the sonos app and our network. I go in and factory reset it, reconnect it to our sonos account, play music on our hard wired speakers for maybe a minute or two and all or a sudden the sonos connect can not be found and the music stops. Any suggestions for how to fix? I did send a diagnostic ticket to sonos 1066180950. 

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ijenContributor I
asked in Controllers and Music services
Error 900 while adding music library with MacBook and QNAP Qfinder Pro NAS

I’m running Sonos S1 speakers from my MacBook Pro with Qfinder Pro Nas which needs SMB1. QNAP upgraded so that SMB1 is not default. Anyone know how I can change to SMB1?  Any advice gladly received.RegardsIan j

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Corry P
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AnthonyHebertContributor I
posted in Controllers and Music services
Font is too small

The Sonos app on Windows is ridiculously small on 4k monitors.  There is no ability to size the font or any other interface control size.  Does Sonos plan to invest a little time into the windows controller to make it a more positive experience.

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controlav
DGR1
DGR1Chromatic Producer I
asked in Controllers and Music services
Have SMB V2 V3 music library issues been resolved yet?

Hi. I am running my music library on a USB drive connected to my router fixed to SMB1. This is to overcome the acknowledged issue with SMB2 and SMB3 that has impacted some users with USB or NAS drives. In my case, the library failed to index when I was using the default SMB2 protocol.I’d rather not use SMB1 any longer than I have to.We’ve just had another software update to 15.7.1 with ‘bug fixes’ in the release notes, so I have no way of knowing if the issue has been resolved yet.Is there any update on this issue? It’s been a long time since SMB support was uplifted and this issue arrived.Thanks.

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Corry P
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BikkieContributor I
asked in Controllers and Music services
reauthorising spotify

Sonos is asking me to reauthorise Spotify over and over again even after reauthorising. Any ideas??

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Airgetlam
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AJBryceContributor I
asked in Controllers and Music services
More lost playlists

 I know I’m not the first to have this problem but would be grateful for any suggestions in this forum on how it might possibly be fixed. Lost all my playlists due to being advised that I needed to factory reset components as the only way to switch them to a new wifi network (not moving house, just upgrading TV services which for some reason needs a new network). Two Playbars not reset as I can’t unplug them (wiring considerations) so my question is, if I was able to disconnect the new router and reinstal the old network, might I be able to retrieve the playlists via the devices which weren’t reset? Very annoyed to lose 5+ years of carefully curated playlists….

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UKMedia
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TumpiContributor I
asked in Controllers and Music services
"Unable to play the selected item" when playing from Soundtrack Your Brand

On the Android Sonos app that is paired with Soundtrack Your Brand when trying to play selected item from Soundtrack Your Brand Sonos app says “Unable to play the selected item”.Tried restart of apps and repairing.Please advice on how to fix this.

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Corry P
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SlamDesiRenowned Enthusiast II
posted in Controllers and Music services
Latest Desktop Update Crashes Sonos App Continually

I fired up the desktop Sonos app on my wife’s older iMac. From day one, when I get a prompt to update the app, I’ve done so without any issue whatsoever.  This time, upon the Sonos app restarting, it crashed and continued to crash even after I tossed the S2 app (and all components) and reinstalled it.  So, I tried removing the S2 app again and installing the S1 app since my wife’s iMac is still running OS El Capitan. (as noted, it’s ALWAYS continued working prior to yesterday).Is there anyway I can download an older version of the Sonos Desktop App for Mac OS so regain use of my Sonos library on this computer?Thanks in advance.  Brad

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Clarkey2021Trending Lyricist I
posted in Controllers and Music services
S2 (15.2) won't open days after updating/using

I’ve got a Sonos Play 5 (2nd generation) and I use the S2 app on my MacBook Pro. I updated it recently to 15.2 with no issues. Several days later of using it, the app unexpectedly quit and won’t reopen. I’ve tried deleting the app and reinstalling it - no change. Safeboot and a test user account have no impact. I’ve even tried to install the S1 app but it too crashes upon launch.I understand that 15.2 no longer supports El Capitan (I’m unable to upgrade the macos) but interestingly enough the S1 app has also been updated and it too no longer supports my computer.Is there a link to go back to the previous S2 app version? I’d simply disable automatic updates and that could work.

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old_grooverContributor I
asked in Controllers and Music services
How to get started on an old iMac running El Capitan?

I am trying to get Sonos S2 running on macOS version 10.11 (El Capitan). The current macOS controller app, version 15.2, simply crashes on startup.I note from this page https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2 that it requires macOS 10.12 which explains the crash. It would seem that I require Sonos S2 15.1, the final release that supports macOS 10.11. However, I can’t find a way to download previous versions of the app - is it possible?I have another Mac that still has Sonos S2 version 14.19, so I copied that over. That runs but insists that it must be updated. I can’t find a way to just make it run and work with my system, despite it still working fine on the other Mac.So… is there any supported way to run Sonos S2 on El Capitan now?

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SlamDesiRenowned Enthusiast II
asked in Controllers and Music services
Transferring Sonos Library to New iMac

Well, I’m not a huge fan of change but, I’m in the midst of it since we upgraded my wife’s iMac recently. Her’s was running El Capitan (don’t judge me) because… it worked for what she/we used that computer for.I simply copied the 38GB Sonos library folder to a Crucial SSD drive and then ejected It from the old iMac and plugged it into one of the new iMac’s Thunderbolt ports. I planned on leaving that SSD plugged into the new iMac and redirect the Sonos S2 app’s path to that folder. No such luck. I wasn’t allowed to do it. After much frustration, I reformatted the drive while plugged into the new iMac and dedicated it as her Time Machine drive. (note: the Sharing/Permissions rigamarole didn’t really have an effect on creating access)My question is: IF I purchase a new SSD, format it while connected to the new iMac and then add the Sonos folder to it, do you think I can create the new path for the Sonos app to connect to it? I feel much of the problem lies with Apples OS but, I’m an old

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denleschae
denleschaeContributor I
posted in Controllers and Music services
Sonos Radio scrobbles duplicates and triplicates

I have Last.fm connected to my Sonos system. When I play anything from Sonos Radio I’ll get anywhere from 1 - 3 scrobbles per track. Comparatively if I use the Sonos app to playback content from Apple Music or Plex I do not get any doubles or triples. Any reason why only Sonos Radio would randomly scrobble 2 - 3 times?

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CanisLupusNL
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DesertMausContributor I
posted in Controllers and Music services
Solution to using smbv1 with S1 controller

Hi! I found my solution to having several Sonos devices still on the S1 controller and needing a smbv1 Nas device to share my music library. Finding a current router based nas or a current nas with out of the box support for smbv1 seemed fruitless short of spending more than I wanted, so the low cost alternative was to build one myself using a raspberry pi 4 with a USB attached drive and running open media vault, which allows setting smb to v1. Definitely not secure to put accessible from the internet,  but secure enough for my home network. Streaming from it to my sonos devices is back!

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Jamie A
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John_54Trending Lyricist I
asked in Controllers and Music services
new sonos app

I have gen 1 speakers running through  S1 controller.  Today I’m getting email messages and in-app messages to download “ the new Sonos app.” Anybody know if that app is replacing S1 or is it for S2? 

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AB2506Contributor I
asked in Controllers and Music services
Bluetooth Turntable to Era100's to Arc?

Hello,I am wondering if the following setup is possible with Sonos. I have a bluetooth turntable, that would connect via bluetooth to the Era100 pair. From there, will I be able to also use the Arc soundbar?

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freebsfitnessContributor II
asked in Controllers and Music services
iheart connectivity issues

We have a Play:5 speaker and sonos Connect. The connect unit is attached to a receiver, so that receiver transmits the Music two for tanning rooms. The plate five speaker is in the fitness center playing in the majority of the space.  We have been constantly losing connectivity using iHeartRadio. We are able to play Amazon music continuously without any interruptions. We also run Lorex camera system for security. Everything was running fine since May 1 when we opened and now a week ago the interruption of audio has started looking for any advice from the community? Thank you in advance.  IT guys have created separate networks for all cams, sonos players and everything else we have going on in the facility. We can’t figure this one out. 

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Jamie A
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POG2023Avid Contributor I
asked in Controllers and Music services
Audio dropout on BBC Sounds

Seen a number of threads on the topic of audio dropout on BBC Sounds, however not sure if there is a definitive fixI've seen this problem within the last week. Select a BBC station and it drops out after a few seconds. It does this a number of times and then appears to settle.Does anyone have a fix for this? Thanks 

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Jamie A
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