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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,348 Topics
  • 56,815 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8348 Topics
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timjphContributor I
posted in Controllers and Music services
MacOS Monterey 12.6 Unable to Access Music Library

There have been various messages about problems accessing music libraries on macOS Monterey. I had the same problem but have managed to get it working again.The problem on my system was linked to the way the library is indexed on macOS by a daemon that is installed by the macOS Sonos App when you use Preferences to setup a shared folder. The daemon in installed here /Library/Application Support/Sonos/SonosLibraryServer. The bug comes from the SonosLibraryServer not having permission to scan the disk. You need to add it using System Preferences → Security & Privacy → Privacy(tab) → Full Disk Access.It's possible that a new install of the Sonos App will handle this correctly, but I already had Sonos App installed from a previous macOS version.After giving this permission, the music library is indexed as normal and can be played across the system. This SonosLibraryServer also seems to handle the file sharing aspects too, making a specific definition for the music library unnecessary i

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2 years ago
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furacaoprProdigy III
asked in Controllers and Music services
Volume issues - Amazon Music and Atmos

Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C 

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2 years ago
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nizumaContributor I
asked in Controllers and Music services
Most YTM songs unavailable to play. Is there any solution to get them at least on the roam speaker?

After reading many similar complaints, I understood Sonos considers it is up to YT to fix the issue. I do not agree because I chose Sonos because it is YT compatible. If it is not compatible, Sonos is lying when they say they include the YouTube Service. For my part, most of my playlists have missing songs, and some even have all the songs unavailabe!I am very disappointed because the devices are very good, and the app is also nice. 

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2 years ago
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csw200Contributor II
asked in Controllers and Music services
Pocketcasts

Hi, Is anyone else experiencing problems with PocketCasts this morning. It’s no longer browsing to the Podcasts linked to my account. Sonos Service status is showing that it should be working?

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Airgetlam
2 years ago
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Topcat69Contributor I
asked in Controllers and Music services
How to remove Sonos Devices from my iPhone Spotify App

Hi,really annoying problem and I hope someone can help out… thanks in advance…I play music via an Alexa routine in my kitchen Play5 each morning some mornings I commute to London and want to listen to a podcast When I open my Spotify app (on the train) I see “kitchen” as the device and the current music playing there i want to leave that music playing but listen to a podcast on my phone how do I do that? if I select phone as the device then the music stops playing in the kitchen and plays on the phone. So my wife at home suddenly stops listening to music if I switch to the podcast first then that comes through the kitchen and when I switch devices to my phone I am fine but, again, no music in the kitchen i have a Spotify family account and Spotify on Sonos is using a different account to the one on my phone i never control Sonos from the Spotify app so happy to completely disconnect Sonos devices from the app on my phoneamy help to this really annoying feature much appreciated. ​​​​​​​

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106rallye
2 years ago
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CaminoTrending Lyricist I
asked in Controllers and Music services
Apple Music App stops sporadically on iPad but not iPhone

I often get my Apple Music App stop for no reason at every 7 or 8 songs BUT, it only does it only on my iPad and not on my iPhone. Both are on the same wifi, high speed optic fibre with Sonos Boost. Here is the diagnostic reference. 1876886745 

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2 years ago
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TomatenchipsContributor I
asked in Controllers and Music services
Sonos speakers always muted when starting music

Hi,When I start streaming music from Spotify and the speakers are idle, the speakers are always muted. The volume is the same as previous time, but muted.Then I have to open the app to unmute the speakers.Is there a solution?Thanks

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2 years ago
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ViggeContributor I
asked in Controllers and Music services
problems adding spotify as a service in sonos app

Hi, I have just installed Sonos five through wifi and other music services seem to work, but I cannot add Spotify. I can’t even find the service in the sonos app. How come? Spotify is available in Finland.I find my Sonos in the spotify app but I cannot connect to it. Please help! :) 

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2 years ago
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S98765Contributor I
asked in Controllers and Music services
Unable to add music library from USB drive connected to WiFi Router

Hi,I am trying to add a music library from a USB hard drive connected to my Router but have had no success. I would like to play music from my library without leaving my PC on all of the time.I have a TP Link AX55 Router. My PC is running Windows 10 Pro. My Sonos system is running the S2 app. I have mapped the hard drive as a network drive and it shows in Windows Explorer as G (\\TPShared) (G:). I am able to browse the drive and copy files in and out through Windows Explorer.I have searched through previous posts but still don’t know if it can be done or not. Am I correct in assuming that because I am using the S2 app, it uses SMB v2 which Sonos doesn’t support yet?Any help would be greatly appreciated.Thanks

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2 years ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Controllers and Music services
Won't Update Music Library, Part 2

A continuation of this thread. Now, even when I manually update, it won’t play music. The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).I’m so, so tired.

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Alonzo Mosley
2 years ago
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jtouscanyContributor I
asked in Controllers and Music services
TuneIn is gone from my Sonos

TuneIn is no longer available on Sonos.  Only Sonos Radio and Spotify.  No longer can I use my Sonos to listen to my favorite local and regional radio stations.  It’s a good thing I still have my Bose Radio.  And my Sonos will end up on the closet shelf, unused.  Maybe I can sell it on ebay.

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2 years ago
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Vinny4SumContributor I
asked in Controllers and Music services
SiriusXM App not loading on Sonos "Account not found"

I have been using Sirius on my Sonos for almost 2 years. I recently moved and went back in to connect and I get the message “Account not found” when I try to login to the app on Sonos. I can login with internet and both vehicles are fine.

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Airgetlam
2 years ago
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BunkspubbleAvid Contributor I
asked in Controllers and Music services
Cannot Add Library On ASUS 6604T

Today my S1 system said it could not access the library which is on my ASUS NAS. Support documents said to remove the library and re add. I removed the library but now cannot add it again. I’ve tried from my windows pc and also from my ipad. I get errors about serverstack which surely cannot be correct using an ipad.When trying to add the library sonos will drill down to the folder without problem so there is a connection to the nas.I should add my nas did an ADM update in the last day or twoThank you

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2 years ago
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KayrContributor I
asked in Controllers and Music services
Unable to connect to Apple Music

Hi, I need some help on this one. I can’t connect to Apple Music with my sonos system anymore. I am basically asked to reauthorize again and again Apple Music for Sonos, but never worked. No possibility to play any title and no access to my library. Checking Apple music third-party app with authorization, Sonos S2 does not appear. I do the basic process as usual when adding a music service. This worked before. Don’t know where the issue comes from. Any idea ? Note: My apple music is a student one. Are you aware about any compatibility restriction with sonos ? 

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Ken_Griffiths
2 years ago
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reidisakiContributor I
posted in Controllers and Music services
amazon music keeps saying request failed

here is my confirmation number: 233176857 i click on amazon music and i get this:   

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Airgetlam
2 years ago
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Maldon DonContributor I
asked in Controllers and Music services
Sonos Roam dropping out

Sonos Roam drops out after 15 mins every time I connect to BBC Sounds via wifi. No problem with connecting to Spotify 

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Corry P
2 years ago
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sdennis99Contributor II
asked in Controllers and Music services
Unable to see playlists on my Sonos after migrating my library between Imac’s

I bought a new IMac running Monterey and transferred my music library between the  networked machines via the migration assistant i then exported all of my playlists from my old iMac to my new one via the ITunes export and import function  On my Sonos I then added my new music location, indexed and can see my complete library in Sonos, however, it did not bring in imported playlists, which now shows ‘no selections are available’. I have followed all of the related topic in the Sonos community, but so far nothing changes.I have created new playlists, new smart playlists and reindexed, but nothing comes across in Sonos. So frustrating

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Airgetlam
2 years ago
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attacama40Headliner I
asked in Controllers and Music services
Roam & TuneIn - Some Stations working, others not?

Evening folks …. this really is Sonos development week for me. Thanks to all those helping me sort nearly half a dozen issues this week. And some days to go yet 😀Just firing up my Roam to check all well for a trip next week. Playback of music sources all seem fine (Amazon / Tidal) and also Audible. But TuneIn only allows selected channels to play best I can see.BBC World is fine, Kerrang is fine. But BBC Radio 4 or Radio Shropshire for example, shows the channel graphic but zero audio output?Checked it’s up to date but otherwise I’m at a bit of a loss as to why. Not a frequent radio users and indeed only added the TuneIn service to the app yesterday.Grateful for any direction why mainstream channels so not appear to be working.Plan was to take this for a lengthy trip and run it off mobile. I was only testing Norton VPN to see if that was working ok and then found this one.EDIT: Just continuing to look at this and it turns out it’s not just the Roam but all my Sonos devices not seeing

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Airgetlam
2 years ago
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ldevlin1975Contributor I
asked in Controllers and Music services
Cant play mp3 from my nas

Hi I have 2 NAS drives at home and have connected them to the Sonos. I can see the folders, tracks etc however they will not play through the Sonos app (These are MP3 format). Has anyone come across this and is there a fix?

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2 years ago
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rsatterContributor I
posted in Controllers and Music services
Cloudflare Warp Blocking Sonos Controller for Mac Access to Service

I have started doing more with my MacBook Pro. As a result I tried to use Sonos Controller for Mac to control my Sonos Play:5 Gen 2.I have the following MacBook Pro running macOS Monterey 12.4 Sonos Contorller for Mac 14.10 (build 68330100) Play:5 Gen 2 1.13.1.9-1.2I have Cloudflare WarpVersion 2022.5.342.0 (20220616.9) Excluding the following IP Ranges 192.168.1.0/16 excluded to enable Logitech Flow a virutal KVM switch. 239.255.255.250/32 workaround proposed by Cloudflare 255.255.255.255/32 workaround proposed by Cloudflare The controller could not find the Play:5. I found a workaround proposed by Cloudflare back in June 2021 until a fix was implemented in Warp. I would have thought it was fixed after a year but no joy. When I added the 2 IP ranges Sonos Control could find the Play:5 without turnign off Warp. However the controller cannot see the contents of the services and start playing music with Warp on. In order to play for example an Apple playlist. I have to turn off Warp. T

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2 years ago
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Tyler.MContributor I
asked in Controllers and Music services
Spotify Cutting Out on Sonos

Hello,When using my spotify on Sonos, my music keeps skipping tracks or stopping completely. The strange thing is, if my wife plays the same spotify account on Sonos from her phone, no issue. Only when i press “play” on my phone does the issue occur. If i use “Sonos radio” from my phone, no issue. We have two spotify accounts connected and I have tried toggling between both from my sonos app on my phone without luck.Given the information above, i would think to rule out internet speed/connectivity (since everything works fine on her phone) and also any spotify account issues (since these also work fine from her phone).  Thoughts?

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Mr. T
2 years ago
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DaDDHeadliner I
asked in Controllers and Music services
Unable to browse music SiriusXM Canada

SiriusXM alarms quit working today. When I try to start a channel none are listed and it shows unable to browse music. Also my SiriusXM account is greyed out when I look at the. diagnostic 1131391212

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Airgetlam
2 years ago
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viavillalobosAvid Contributor I
asked in Controllers and Music services
None of my podcasts in Spotify when I search "podcasts & shows" in Sonos app

Hey, what is the secret to streaming podcasts on a Sonos speaker.  I have added Spotify already and I’m able to play music just fine because songs and/or artists come up in the Sonos app search on the , no problem.  However, if I wanna stream a podcast on my Sonos and do a search in the "podcasts & shows" on my Sonos app none of the podcasts in my Spotify library come up.  What is the secret here?  I used to listen to podcasts on Sonos all of the time. Please advise! 

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controlav
2 years ago
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daniel.gregory.wilsonContributor I
asked in Controllers and Music services
Skipping tracks streamed from a network media server

I have audio recordings of children’s books I’ve made for my kids. I have it set up so I can stream them from my Drobo 5N2 media server. This works well for things like Plex on my smart TV, but I am having issues with streaming audio to Sonos. It works well most of the time, but then will suddenly skip the current track and start playing the next one. I have confirmed that it is inconsistent whether a given track is skipped, and there doesn’t seem to be anything wrong with the media files.Here is my diagnostic number: 783586731. The Play:1 device is called “Playroom” that has been skipping the tracks.Thank you.

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Airgetlam
2 years ago
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attacama40Headliner I
asked in Controllers and Music services
InTune missing from Android S2 App but on the Windows app?

Morning all,Been meaning to install a new Play 5 for some time and at last got round to it last night. Working nicely but cannot see InTune radio options on the Android S2 app. I can see it on the laptop on Windows.Reason to upgrade the old Play 5 for a new one was to get the last couple of devices off S1 and it’s mainly a radio access device.I can see Sonos Radio but it’s not so easy see where to access things like BBC Radio 4 ….  a lot of more abstract BBC channels and indeed some it’s very useful to have …. e.g CNN radio.But is InTune or more normal / localised means of accessing UK based radio channels still on the app? Most likely I’m missing something hugely obvious but it’s not jumping out at me. I don’t tend to use radio so much but the wife does being the more educated one. Appreciate any direction on this. Many thanksApp screenshotWindows screeshot 

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2 years ago
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