Controllers and Music services

I was unable to find any mention of this in the forums, but my latest Sonos Mac controller (15.10) always shows ‘The queue is empty’ when playing music from my Music Library. The version on my iPad correctly lists all of the song titles in the queue. Not a major deal (I guess), but it prevents me from being able to clear the actual queue from the Mac controller. Is anybody else having this problem?

Hello,I’ve seen some complaints about this but I wasn’t sure who’s end it was on. It seems that Plex sees Sonos as requiring a very high bitrate and won’t play, even locally. Plex plays fine if you try another way to play it so why even have a Plex integration in Sonos?You can work around this by not setting an upload speed in Plex but that can have other consequences as music isn’t really the main concern of maxing out your upload speed. Will is already plans for this to be fixed? Is this on Plex or Sonos to resolve? 

Bonjour,Depuis ce midi je rencontre un problème:   - Je ne peux plus me connecter à mes produits SONOS (ONE SL et MOVE) depuis l’application SPOTIFY.   - Depuis l’application SONOS, SPOTIFY fonctionne sur les enceintes, mais pas l’inverse   - Dans l’application SPOTIFY (aussi bien PC qu’ANDROID) les produits SONOS apparaissent grisés et  il est marqué “lecture impossible pour l’instant” J’ai vidé le cache spotify, j’ai réinitialiser les enceintes sonos, j’ai débranché puis rebranché la BOX internet… Rien n’y fait, je peux plus me connecter à mes enceintes SONOS depuis SPOTIFY… Quelqu’un rencontre-t-il le même problème?Quelle solution pour remédier à ce problème? D’avance merci. Charles.

I searched this but all topics are years old and closed.  My system is S1 with a mix of components.  Frequently (usually!) when I open the S1 app on my phone, it comes up with Wifi isn’t connected, and sho’nuff the wifi icon is off.  If I go to settings, it hasn’t turned wifi off, just disconected from the network.  Usually giving it 30 seconds and the phone reconnects, and maybe things are fine.  This only happens with the Sonos app, not email, firefox or other network-using apps.  Why and what’s the solution?TIADon     Central VA

how to connect apple music to sonos

Hello, I’m attempting to remove Era 100 from my sonos account, however, there doens’t seem to be an option to remove the item(s).  I’ve attempted to “clear” my account but that hasn’t helped either.  Anyone have a solution? 

Hi,Situation at this point in time: L+R pair of Sonos Play-1’s, listening to Apple Music Sunday Morning playlist at volume level 1 (one), and it is TOO LOUD! I’ve played with the volume limit feature to control the slider to no result. Setting the limit to 10% gives me no audio at levels 1-9 and too loud at 10.  I’d like to control the level to all the way from whisper levels to as normal talking level. Currently the lower levels resolution is just not existing. Please Sonos, allow us to control the lower volumes better!Can this be a feature request please!?Regards,Erik Tamminga

Hi.My system software is still 15.1 and doesn"t update to 15.3. I have auto updates turned on and have checked manually. I have restarted my mobile (samsung s21+) with up to date software and switched off and on my router, but still no update available. Any other way to force the update?

Hello,I am trying to retune my system of Arc + 2x One SLs + Sub, after rearranging my room. But every time I run Trueplay, after the first test tone run, I get the “Speaker Problem” error message asking me to check WiFi network. All speakers are working fine and connected to the WiFi. I have rebooted them. Rebooted the router. Even updated the networking settings in the Sonos App. They are updated to the latest firmware. Using an iPhone 14 Pro Max to run the diagnostic. When I ran Trueplay the first time, I had no issues. Any ideas? 

I just got Apple Music and the « for you » channel is not working. It says to configure it in Apple Music which I have done, but this channel just not work which makes Apple Music mostly useless!I am properly connected to my Apple Music account on Sonos. 

After successfully using Amazon Music on Sonos for a long time my full Amazon music library is no longer being displayed. I am unable to browse artists or albums however playlists are fine.  I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

I’m having an issue where Sonos will not update the music index for my NAS unless I remove and re-add the path to the NAS.I Select System/Music Library/Update Music Index Now, and it throws an error upon scanning:“Music Files Not Available[NAS path] is no longer available.  The device where the music files are stored may not be powered on, or the path may have changed.  Go to Settings>System>Music Library Setup to check the path.”But the music files are all still there, and available (minus the ones that have been added recently).  They play back just fine.  So the device is available, and it’s powered on, and the path hasn’t changed.I can then force Sonos to re-index ONLY if I remove the path to the NAS from the Music Library Setup, and then re-add the path.  The EXACT same pathname.Can’t I just get it to re-index without having to go through all that every time I add new music?  Oh, the scheduled “Music Index Update Time” fun

I am using a 60 GB SanDisk Cruzer Glide stick containing 40 GB of music in my router as a NAS.  Sonos gives the error “unable to play (song name), unable to connect to RT-AX92U (my router)” when play or shuffle is clicked.  This eliminates a random half of my saved songs. If I use finder to locate a song, I can play anything. If I choose only one song at a time, all can be played.  This appears to be a problem with the building of the “all songs” queue.

Hi all,Firstly, yes I am aware of the boost blue dot issue, I've read the thread and am similarly frustrated by the activity. What I would like to know is if anyone else is experiencing issue with their back button? Let me elaborate...I'm in the minority and use my system predominantly to stream locally stored music files. I view by folder (not artist or album) via the Android app because that is just how my brain is wired to function and up until the latest update I had no issues. However.…Since the new version dropped, whenever I press the back button to go back a folder level (my folders are organised into letters, then sub folders with artist-album), the list super-scrolls right to the top. It does this when backing out of a single album to the artist-album list, and also from the artist-album list to the list of letters. (For the love of god, if anyone is following what I mean, well done). This is super annoying if you are at the bottom of a long lis

So, I have already posted something similar to this under the impression it was a glitch in the Android UI after update 15.1 but would now like to alter from “ranty” status to “requesty” status. Original thread can be seen here...Now, I firmly believe that this “feature” is a great idea poorly implemented. As someone who views their music library by folder, I can TOTALLY understand the desire to fast-scroll back to the top of a list. What I cannot understand, or even think that people would find at ALL useful is the “back” button performing dual functions. If I press “back”, I want to return to my previous position in the previous list and NOT auto-scroll to the top as well.Would it be so difficult to implement a toggle in settings that decides what function this button performs instead of deciding for us how we

Hi AllI have a Sonos Play 1 and use Musicbee as my music manager program. Certain tracks will not play directly from the Music Library or when in a Playlist and I think it has something to do with the format . The music tracks all came from iTunes if that makes any difference. Any help welcome. 

Out of nowhere, all of my speakers won’t connect.Nothing has changed, other than rebooting the router (which I do fairly regularly).All of the speakers show that they _are_ connected to the router (looking at the router dashboard), but “Let’s Fix It” keeps telling me to unplug/replug router, turn off/on all the speakers… all of which I’ve done but no change.Don’t know what else to try. FYI, this is all via WIFI.I have pair of Play 5’s, two stereo pair Moves, Beam 2, Sub and One’s for surrounds.

When I’m inside the Sonos App and browsing Apple Music playlists, sometimes randomly it begins to scroll towards the top at max speed. I can’t accurately reproduce it, but it happens alot. I’ve recorded a video of the issue: VideoIt happens at 0:07 - 1:05 - 2:04Anyone else experienced this?

I’m visiting my mom in Nashville for the holidays. I put in a sonos sound bar for her years ago. It’s wired to her router/modem. Trying to play some music, and sonos music search is terribly slow. Checked that she has latest version of the app for iPhone. Everything is up to date. Force restart. nothing improves what I would consider abysmal music search performance. Wifi clocks in at 475Mb/s down. 20 up, it’s not that.   Anyone else seen this? Spotify app returns results instantly by comparison.   

I recently upgraded my router with spectrum to their smart router 6e.Since the router change i keep losing connection to my speakers it will not show up in my app when i click on system.Seems like i have to reboot my router unplug all my speakers to get them all back. But i dont want to keep doing this.I have read some forums that people are having trouble with the new spectrum router and the sonos system.If this is true can you recommend a router that works best with Sonos 

Searching youtube music yields no results

Hey all, Recently purchased my first piece of Sonos kit (ERA 300) and absolutely loving the sound quality but i am having one issue that I am hoping the community can help with. When I play music from my Spotify iPhone app to the ERA 300 via Wi-Fi (good quality internet connection) it connects quickly however sometimes when I pause the music for 10 minutes or more the connection between Spotify and the speaker drops. Meaning I have to re connect my phone to the speaker device again. Does anyone know how I keep the connection active after pausing the music for a period of time or is there some default auto disconnect setting I may not be aware of ? I did read somewhere that my wi-fi could be automatically switching channels and causing the issue but im not sure... Any help would be appreciated.

Looked around for Pandora issues and can’t seem to find a recent post so asking about a problem which only just began showing up after the latest hardware update. We’ve been Sonos user for many many years without any of these issues before so you can imagine it’s frustrating.We have 4 Sonos 1’s and a Sonos port spread throughout the house and prior to the latest hardware update, all of them were able to play music from Pandora individually and as a group.However, something in the latest update which I did about a week ago, something has generated the following problems attempting to use PandoraI select a music station from Pandora from the S2 controller and the station I select blinks, as if I’ve selected it, but then nothing ever plays.   I select a station and it happens to play (maybe 1 out of 20 tries) and it will play for a short period of time through all devices but then it simply stops. In this case, when I go to the Sonos app and

Just bought several Sonos speakers for my home.  My entire family uses the apple eco system.  I keep getting the error that I can’t play song (from apple) due to an encoding error.  The advertisement said I could play my Apple Music through these speakers.  Saw all the responses, and personally, I don’t care who’s responsible for the failure.  Sonos collected my money and I just need the fix for this. If no fix I’m taking it all back to Costco on Friday and buying something that works with Apple.

Hello,  Sonos S2 app won't run on my MacBook Pro.I try reinstall but it's a same. Log:  -------------------------------------Translated Report (Full Report Below)-------------------------------------Incident Identifier: BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16CrashReporter Key:   3AEC5ED2-C40A-5853-D8A7-73369872092DHardware Model:      Mac14,10Process:             Sonos [1180]Path:                /Applications/Sonos.app/Contents/MacOS/SonosIdentifier:          com.sonos.macController2Version:             15.10 (76.2.46300)Code Type:           X86-64 (Native)Role:                DefaultParent Process:      launchd [1]Coalition:           com.sonos.macController2 [1320]Date/Time:           2023-11-22 20:54:41.8569 +0100Launch Time:         2023-11-22 20:54:41.8394 +0100OS Version:          macOS 14.1.1 (23B81)Release Type:        User