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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,748 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5206 Topics
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OnemadbakerContributor I
asked in Components and Architectural
Moving house

Hi ya, I didn’t disconnect my speakers from the old Wi-Fi, how do I set up the system in the new house??Probably very simple but I can’t work it out,Thanks for the help

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controlav
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davidsco27Contributor I
asked in Components and Architectural
Plex via Sonos unable to add some Playlists

I have a number of playlists created in Plex. Most I can play with Sonos, but the ALL MUSIC one throws an unable to add playlist error, as does a large music one I created 

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christian_noerContributor I
asked in Components and Architectural
Playbase wifi issue

My Playbase suddenly failed to connect to the rest of my system. I have tried to reset, and it is unable to be found. It works with a wired connection, so seems to be a WiFi issue. I have read a bunch of similar problems with the Playbase at the community. Any recommendations? Diagnostic number: 1113609003

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Airgetlam
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mjstevensContributor I
posted in Components and Architectural
unable to connect to sonos

I have 4 sonos play speakers and had the system for approx 8 years. Over the past few months the connection to the system has been very temperamental with the trouble shooting steps working maybe 1 in 3 times.  I am using the same router, in the same position and do not have issues with any other devices connected to the network.  The system is unusable for some time and getting to the end of my patience with the system.  

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Ken_Griffiths
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OllocksContributor I
asked in Components and Architectural
Sonos Connect vinyl - varying volumes on different devices

Hoping someone can help with vinyl set up using Sonos Connect. I’ve had this same system working previously prior to a house move but now seemingly am banging my head against the wall.  I have the system set up as Turntable > Connect > Amp (with wired speakers connected). Initially I set this up, selected the Line-In and was getting no output from the vinyl playing. To check, I switched over to Sonos Radio as the input and had the smooth sounds of Cruise Control playing straight away through both the wired speaker and a separate Sonos 1 I paired the Connect to in my system. So that told me the signal is going from Connect > Amp & speakers.I looked at the Line-Out Level and started trying Fixed or Pass Through. This resulted in the vinyl coming through the wired speakers just fine, but left the Sonos 1 coming through incredibly quiet even when up to near full volume in the Sonos app.  If anyone has encountered and/or mastered this problem in the past please do pass on any w

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Corry P
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acidkillContributor I
asked in Components and Architectural
Symfonisk speakers keeps disconnecting from M1 mac mini

My Symfonisk speakers are used as all-time connected to my Mac via airplay.Both speakers and Mac Mini M1 are connected via ethernet cable to the same switch.Music playback normally works when changing system audio output from system speakers to Symfonisk pair and they will work without issues, but that “depends”. Depends on that is some audio (youtube, program, spotify) making noises is still active on a computer. If I stop playback of anything for 1-2 min and try to play something again - from browser, movie - there is no sound. I need to change again output to built in speakers and again - to Symfonisk pair.Saddly I need to stop my playbacks many times during my working day I need to answer a phone and that makes that I need to each time flap the output - this is very annoying issue.My diagnostics 1781489933

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Corry P
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ronnie26Contributor I
asked in Components and Architectural
Individual and group volume

This problem occurs when I am playing music via Spotify in a group and I try to adjust individual volume in the Sonos app.When I adjust the individual volume on one speaker, it affects the volume on every other speaker in the group. Also, the speaker I am adjusting bounces to different level.This just started happening today. It worked for two years without this problem.

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Corry P
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jmosenTrending Lyricist I
posted in Components and Architectural
My PORT stopped working and I can't set it up after a hard reset

Hi all, I’d be very grateful for any advice on the following. I own a Sonos Port so we can send audio to an external line-out source via the Port’s RCA outputs. It has been running glitch-free on our Unifi system for well over three years, alongside our many other Sonos devices.A couple of days ago, I noticed that although the Port showed that content was streaming from it, output was not being heard via its RCA outputs. Power cycling the unit did not resolve the issue.To try to troubleshoot, I hard reset the Port by holding down the button on the back of the device while connecting it to power. And that’s when my nightmare really started. I went through the process of setting up the unit. At the risk of hijacking my own thread, I do need to note in case any one from Sonos is reading this that the setup experience for this product is horribly inaccessible to me as a totally blind person. Rather than simply joining our existing Sonos network, the iOS app prompted me to connect to the PO

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Airgetlam
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TimMeeseAvid Contributor I
posted in Components and Architectural
Apps no longer conect to sonos

We have wi-fi and internet intact. All products have power and a unit is hardwired via ethernet to router. Nothing has been changed - though we have been experiencing a lot of drop out these last few weeks. Anyway, today we are no longer able to access/connect to sonos. Tried all the recommended fixes. Nothing. I can see no reason why it shouldn’t work, but it doesn’t. (Have just updated mac os on laptop, but that should not interfere with my iphone...). Im using S1 app. Sonos help sequence sent me here...

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ordruneContributor I
posted in Components and Architectural
SiriusXM Streaming Stops On Google When I Open Sonos App

A SiriusXM station will be streaming to a Google Nest Hub Max and when I open the Sonos app the Google Nest Hub Max stops streaming saying the SiriusXM account is being used on another device.  I didn’t play or even search for anything on SiriusXM through the Sonos app though.  All I did was open the app on my phone.  I hit no other buttons.How do I fix it so I can listen to SiriusXM on my Google Nest Hub Max in one room while listening to music (not on SiriusXM, on Google Music) through a Sonos speaker in another room?

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dad2threeContributor I
asked in Components and Architectural
Calm: Unable To Browse Music

Diagnostic #: 1733700773

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T-Bone99Contributor I
asked in Components and Architectural
Amps dont all show up

I’ve had Sonos for several years and if you have just one or two speakers it’s pretty easy years… But I have a home where I have 7 Amps wired into my homes speaker system… More often than not some or all of the amps don’t show up in the Sonos app.  Super frustrating… And then thought well I’ll just use the wireless connection to connect into my Wi-Fi… Wow… I had to find the eight digit pin number on the bottom of the amp… Really an eight digit pin number? This is my Holmes Soundsystem… Who is the geek that decided we needed an eight digit pin number… And when you flip over the amp… The numbers are so small you have to take a picture of it and blow it up just to read the numbers.  Super frustrating… This could be such a simple system that could be completely plug-and-play… But no when you get the geek Bada nerds involved they have to turn everything into a gigantic production.  

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SophusContributor I
asked in Components and Architectural
can’t play DR radio in my sonos

Startomg fem days ago sonos is not able to find DR radio. Shatila is the problem?

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gmwilsonusaContributor I
asked in Components and Architectural
Volume increases to maximum or goes to minimum

Volume increases to maximum or goes to minimum with each click up or down on any remote control.

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Airgetlam
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ShaneyBContributor II
posted in Components and Architectural
Sonos Sub Won't Connect Wirelessly

Hi all,My Sub is visible on my App and in the lounge with the Amp and surrounds but it won’t connect when I try. If I hard wire it to the amp then it works but I can’t leave it in the position. It asks me if I want to add this sub to Lounge and then just says it can’t connect. I have reset it multiple times and left it for a while before I try and connect it but nothing.Everything else on my network is working fine. Really annoying!  

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BradyMcContributor I
asked in Components and Architectural
Samsung Terrace and Sonos Amp

I have a Samsung Terrace 55 inch with an eArc hdmi port. I have the Sonos amp with an HDMI input. I am unable to get these two things to work together. I have read issues about the eArc input and the Amp….but cannot seem to find a solution/answer. Any suggestions other than purchasing the dongle? Thanks! 

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Corry P
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JPE900Contributor I
asked in Components and Architectural
Audio baluns with Samsung Frame

So I have a Samsung Frame 2022 model with a Sonos Arc. The One connect box is located in a cupboard near by. In order to keep costs down and not use a EARC Balun can I use the HDMI to optical converter than extend the optical signal over cat6 which than plugs into the one connect box via optical. 

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jgatie
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SteveSchechterContributor I
asked in Components and Architectural
Computer Doesn't "Wake" Sonos One

I have just purchased the Sonos One. I’m an Apple Music subscriber, I have an iPhone and a MacBook Pro. I set the audio output on the MBP to the Sonos. When I haven’t used the system in a few hours and I return to my room, I see that the MBP is still set to output to the Sonos. I’ll start playing music on the Music app but there is no sound coming from the Sonos. Apparently I need to wake it up? I tap once on top of the Sonos and that “wakes” it but it also pauses the music. I won’t say this is a show stopper but it is less than optimal at the very least. How do I prevent this from happening?

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MichaelBentonContributor II
asked in Components and Architectural
Sonos Radio Reauthorize

Appears this was an issue for many folks about a year ago. Not seeing anything recent in the community.I purchased Sonos Radio from the Sonos website, not from the Sonos app on my phone. I have both S1 and S2 and my house. The S1 app seems unaffected, as I believe it doesn’t support the HD subscription service.However, the S2 is stuck asking me to reauthorize. When I select this, it comes back with an error. I continue to try after letting some time pass (the website suggest it may take a few minutes for my purchase to process), however, it’s been a while now and still it’s stuck in a loop. 

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AboriginalbabeContributor I
posted in Components and Architectural
ANYONE GOING TO FIX THE HACK VULNERABILITY ?

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!! 

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Mr. T
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SoundchasrAvid Contributor III
posted in Components and Architectural
Port Sound Quality

I just swapped out a Connect for a new Port.  As others have mentioned the sound just isn’t as good.  I saw one post about a burn in period but then the thread was closed so I don’t know if the sound got better.  I’ve seen posts about changing to fixed instead of variable but that isn’t a great option.  Are there are any other solutions for improving the sound of the Port? Is there a burn-in period? Thanks.S

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EliteAVContributor I
asked in Components and Architectural
Hardwire Ports Skipping

I have a client with 5 Ports, 1 Amp, 1 Roam, 2 Sound-bars all hard connected other then the Roam and 1 Sound-bar. They are also all on a static IP. The issue is they are constantly getting skipping audio with the Ports. There are also 5 network access points through out the house. My clients also only use Spotify through airplay but says it happens when through the app as well.We’ve sent multiple reports to Sonos and they say there is wireless interference. None of the APs are on the same channel though. Should that even matter if they are all hard connected? We go through the same steps of changing the channels and they say all is well. Then a few days later is starts again. Help would be greatly appreciated because Tech Support repeats the same steps or tells me to get a  bridge which doesn’t make sense to me. 

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gght45
asked in Components and Architectural
Error 701 showing up

Error 701 showing up and not letting me select songs to play from spotify.  Can Sonos support help here? Support number: 1752685793

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Ken_Griffiths
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bombadilAvid Contributor I
asked in Components and Architectural
connecting sonos to the wrong system

Hi there, I have a question here. My Sonos app on my Imac and on my Iphone is connecting to the wrong system. There is another system on the same WIFI network that I am on and my Sonos app on my Imac and on my Iphone is connecting sometimes to that other system instead of mine. Is there a way to block the connection to the other system? I understand that if my app doesn’t make the connection to my closer system after a few seconds for any reason, it starts to look for any systems on the network and connects to that other one. But I was looking for a way to block the other system completely so the app would continue to search for my system for a longer time if it’s needed. I already removed the other system in the preferences but it seems to put it back if it’s the only one available.Thanks in advance for your answerChristian

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Ken_Griffiths
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OllocksContributor I
posted in Components and Architectural
Sonos Connect Vinyl - varying volumes on different devices

Hoping someone can help with vinyl set up using Sonos Connect. I’ve had this same system working previously prior to a house move but now seemingly am banging my head against the wall.  I have the system set up as Turntable > Connect > Amp (with wired speakers connected). Initially I set this up, selected the Line-In and was getting no output from the vinyl playing. To check, I switched over to Sonos Radio as the input and had the smooth sounds of Cruise Control playing straight away through both the wired speaker and a separate Sonos 1 I paired the Connect to in my system. So that told me the signal is going from Connect > Amp & speakers.I looked at the Line-Out Level and started trying Fixed or Pass Through. This resulted in the vinyl coming through the wired speakers just fine, but left the Sonos 1 coming through incredibly quiet even when up to near full volume in the Sonos app.  If anyone has encountered and/or mastered this problem in the past please do pass on any w

321
Airgetlam
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