begging 4 help -the last time

  • 12 November 2022
  • 1 reply
  • 35 views

 

I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." It starts then stops after 20 seconds. I understand this is a widespread problem with no definitive solution. I so close to switching to another system  so I am begging 4 help!!

 

• Internet connection is stable.

• Issue just occured today during playback. Sonos system was installed a 5+ years ago, and everything was working fine until last month  

• Spotify app works fine by itself, and I can not play Sonos Radio through the speakers. The same issue when I try to play Spotify through Sonos.

• I have tried powering the Sonos amps off and on. No fix.

• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.

• I have tried clearing my queue in the Sonos app. No fix.

• I checked for updates on both apps after the problem occured. No update for Spotify, but I did update Sonos. No fix.


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1 reply

What did Sonos support say when you called them?