Components and Architectural

Hi,I just moved into a new house where there are four in ceiling speakers (two in the kitchen and two in the living room) and a Sonance woofer in the living room (VP85W). I purchased a Sonos Amp and successfully connected the four speakers and they are working great.  Now trying to connect the woofer, since it is a passive one, I got a Nobsound G2 Pro Mono Subwoofer Amplifier and connected it as shown in the attached pictures. When I play music there’s no sound coming from the woofer. I also tried connecting the woofer through the Sonos app and it’s not finding it. What am I missing? Thanks! 

Hi, I recently switched broadband to Shell Energy following a house move.  They supplied a Technicolor DGA0122NLK router. I have two Play 3s.  Music will play perfectly for 5 to 8 minutes before stopping.  Error messages include ‘Song not encoded properly’ and ‘Wi-fi connection unstable’.Are there any other Shell Energy or Technicolor router users who’ve had similar problems and have found a fix? Thanks in advance.

I recently reset my phone to factory settings to give it a refresh. I recently went to play Spotify through my songs arc. I now can’t get my arc to connect to Spotify or my wifi. Has anyone come across this issue? 

Since about 3 weeks I have a strange issue, my Sonos seems to be haunted. Every Monday, Wednesday and Friday my Sonos 1 plays a radio station at exactly 5:11 AM. I am unable to find any settings why this is happening, but it kind of drives us crazy as the speaker involved is in the bedroom. Anyone else having had this experience? 

Après un bruit dans ma playbar, je suis obligé de débrancher et la rebrancher pour avoir du son. Moderator Note: Translated by Google TranslateAfter a noise in my Playbar, I have to unplug it and plug it back in to get sound.

Hello,for a few days now I’ve been unable to add tracks to queue from amazon and spotify. I get no error message and I’m able to play a station. Queue is emtpy and when I try to drag somthing on there it turns grey and it’s not added. Also the usual ‘add to queue’ menu items disapeeard. I restarted the sonos, router and PC several times and software is up to date. usually an icon appears with individual which explodes individual songs, but it nowhere to be found.Sent diagnostics, confirmation is 1472919792. Thanks

About 3 weeks ago, when I introduced a Gen 3 Sub to my setup, I am finding that when I adjust the volume of a group or when listening through just one speaker, it will jump up or down outside of my actions.  This morning I have to keep turning the volume up as when I open Spotify or the Sonos app the volume reduces.  What’s going on, and can it be fixed? Diagnostic report - 1211388327 I’m controlling Sonos on an iPhone 11, iOS 16.03

I am building a pool that will be outfitted with THREE underwater speakers from Clark Synthesis.  The specs of the speakers are: Continuous Power Handling: 135 watts Impedance: 4 ohms Overload Protection: Polyswitch Frequency Response: 20Hz to 17kHz Electrical Connection: 100ft. – Underwater, 16-2 Wire Dimensions: 8” (20.3cm) Dia. x 4.5” (11.5cm) Deep Recommended Amplification: 125 – 150 W at 4 OhmsI don’t know how to figure out whether one can connect these 3 speakers to one amp.  I reached out to the manufacturer of the speaker, and they were not totally clear but it seemed that from what they could tell from your website that maybe it would not work.  I suggested to them that we could simply have 3 amps (one for each speaker) to which they replied that it appeared that the speaker would then be over powered.   I guess that adds risk that one might blow out the speakers?  With an underwater system, you can’t really hear the music if you’re not under water so you might crank it up too

Using a new wifi network (xfinity) on my 12 speaker sonos system.  Having sonos system drop out issues.  Took recommendations from previous conversations, and removed the boost, and hard wired internet connection between Sonos1 SL (or any speaker), and Main Google Mesh pod that is near xfinity router.  If I remove the Google Mesh, it’s somewhat stable. But I need the mesh for maintaining strength of signal throughout the house.  Kept having drop out problems with Google mesh attached.  On the Xfinity app, I was able to separate the 2.4GHz channel and 5Ghz channel into two separate wifi systems with different names, selectable from smart devices.  Selected the 2.4Ghz channel, and SYSTEM IS STABLE after a couple of hours.  Selected the 5Ghz wifi network and as expected dropped out.  Switched back to 2.4Ghz network and all seems to be FINE!

Ok. So I’m in the process of setting up a nice patio with tv and music. And decided to go with a Sonos amp and a pair of definitive technology aw6500 speakers rated at 200 watts. At first I set up amp and ran one speaker. Maybe an hr into running it the tweeter blew. Then I returned it and was able to grab 2 speakers (one per channel) I installed it and let it playing some music at 75% max volume. Came back outside and both speakers sound blown. I just took both back and picked up a new pair and exchanged the sonos amp for another just in case. Haven’t connected anything yet just trying to get some opinions on this. The speaker wiring is 14g marine electrical cable. So i can’t blame that yet.

We have a bit of odd problem.  Our total grouped system looks like this:iPad using the Sonos App and Spotify App3x Sonos Play 31x Sonos Play 11x Sonos Connect (not amp) connected via RCA to Sony AV Receiver STR-DH590We have been using this set up for over 3 years without issue, up until about 3 weeks ago.When we start a playlist through the Sonos App, the Connect will fall out of sync and play about ¼ second ahead of the rest of the system.  But if we start a playlist on the Spotify App, then connect to the Sonos group, everything syncs perfectly.Our Wi-fi is mesh and everything is connected to the 2.4GHz band.  We would prefer to use the Sonos App for our system, and using Spotify is not the end of the world, but it’s such a strange new problem that just cropped up with out adding any new pieces to the system.Everything is up to date with the newest updates as well.  Anyone have this issue or thoughts?

TL;dr - Force quit the Sonos app and Reboot the iOS device. App should work again. This morning my iPhone Sonos app will not connect to services or allow me to play some music sources. No Amazon sources are available. When I visit settings - Services & Voice i get a white screen and popup saying “Network Problem Detected - Check internet connection and try again.” Re-opening the app would lead to an immediate crash/quit. Problem effects only one device running iOS 16. Other devices in the home are on 15.7.I found the same problem when iOS 13.something was released:I checked my DNS logs and found nothing relevant from the iPhone with the issue. So I tried rebooting the iPhone. While writing this up I noticed the iPhone had finished rebooting and found the Sonos app was now working. Seems like another Sonos release not quite right with a new iOS version.Sonos App Network Error 

I had a week of outage of my broadband provider. They replaced my cable modem (router configured as a modem). All fixed eventually..NO changes to the wifi router and everything else has reconnected fine.  BUT. On the sonos app, I had no devices. My playbase was droping sound every few seconds even though it was working together with the rest of the surround sound. I could not control anything. I did a factory reset on 2 x Sonos 1s, my sub and playbase. It took 2 or 3 attempts to get them to connect, but eventually I was able to add the two 1s and the sub in the Lounge “room” in the app. Then I added the playbase - this took 7 or 8 attempts until it eventually worked. I added it to the room Lounge. Thought I had success. When I went to the app again, the playbase was showing as being in “Lounge 2” while the two 1s and the sub remained in “Lounge”. When I try to change the room for the Playbase to Lounge, it does not appear on the list and when I try to reassign the 1s and sub from Loung

I have removed my account and re-added it multiple times and the plylists still do not show up.  Just gives the message "Unable to browse music"  All other browse options work in LivePhish on Sonos except for My Playlists.   Someone please look into this as not being able to play your playlists is frustrating.

Both Windows 10 and 11 sonos app is repeatedly dropping connection to system and requiring restart of computer etc.   This is happening in the middle of normal play and for no apparent reason.   I have uninstalled and reinstalled the app to no avail.   Extremely annoying.

Hi,I have two large areas, often used for trainings/workshops. We would like to install some in-ceiling speakers, powered by a Sonos Amp.If you combine a Sonos Amp with Sonance speakers, you can connect up to six speakers to one Sonos. So I'll guess we’ll go for that option.Below you can see the layout of the two areas. Please see them as one big room, there is no wall or door between them. It’s ok that the same music is played in these two areas.In 95% of the cases, the speakers will need to provide some soft background music (in a non-distracting way). However, in some specific cases we need to play some loud audio files. A true stereo-setup will be difficult in these areas, so we’ll work in dual mono mode. The key thing I’m struggling with is speaker placement. Given below layout, how should I place the six speakers for evenly distributed sound?   

My playbase has stopped connecting to my network and therefore have been unable to get it to function. It is the oldest piece I have in my system. I have done all manner of resets, unplugs, turned off my VPN, connected with a ethernet cable direct etc. but it still won't reconnect to my system. Any suggestions?

I am new to Sonos.  I run a vpn on my iphone all the time. However, after setting up my new speaker (Arc Soundbar) and the app, I realize that the app does not work while the vpn is active on my phone. I have numerous devices on my home LAN that have an app that can talk to them while the vpn is on.  It is a serious security concern (and major pain) to turn off the vpn every time I want to use the Sonos app. Is there a solution to this? Does Sonos plan to resolve?  In an age when privacy and security are a major issue, it strikes me as backwards that a leader in this space still has technology that has not adopted to the use of the various vpn services out there.   Any guidance is welcome.   Thank youJohn

Hi there,I'm new to understand the connectivity behind the walls and I would like to ask help to connect 2 sets of Bose 791 ceiling speakers with Sonos Amp. If this can be done, then my question is I see only 4 ports behind the Amp,  how do I connect 4 speakers? If there is any reference document to read on how to connect 4 speakers with 1 Amp, that would really help. Intention is to have all 4 speakers in same zone for living and kitchen.. Thank youVince

A specific playlist that I have created, and listened to through Sonos in the past, will no longer play. It is an amazon music playlist. The other stock playlists that amazon has will play, but not the one I had created. It is giving me code 701.  I have deleted the sonos app, reinstalled it.  I have removed the amazon music app from sonos, and reinstalled it. Still no luck.Everything else works; spotify, pandora, other amazon music, etc.  Looking for advice! ​​​​​​​

I've noticed some inconsistencies with Trueplay on my system (Beam Gen 1 with a Sub Mini and two Gen 2 Ones as surrounds) since the latest update. In particular, starting with Trueplay turned on and then turning it off and back on results in better sound quality even though Trueplay is on in both cases.In more detail, I performed a Trueplay calibration after the latest update (14.18). Now when I stream music (using Amazon Music) the surrounds are very loud and the sub is very quiet with Trueplay on. However, turning Trueplay off and then back on while the song is playing temporarily fixes this and gives a much more balanced sound. This fix lasts until I play the next song, at which point it reverts to the unbalanced sound (until if toggle Trueplay off and on again).This issue does not exist when watching TV as far as I can tell, so increasing the sub volume would make the sub far too loud when watching TV.In case it helps, I have uploaded two sets of diagnostic data: the first (1642236

Got a new network with WPA2-AES Service. Problems connecting my devices from IKEA. Any work-around?

I have a Sonos Amp connected to my Xfi router’s LAN port via ethernet, thus putting my entire Sonos system in a wired mode.   It’s worked flawlessly since I installed it a few weeks ago.   Yesterday I connected an AppleTV and a Samsung television to two more of the router’s LAN ports for streaming stability.   When I did that, my Sonos music started cutting out every 4.5 seconds and it happened continuously so long as EITHER of those devices was connected to the router.   I tried removing the TV connection and the music still cut in and out.   Then I reconnected the TV and removed the AppleTV and got the same result.   The idea was to prove whether it was the AppleTV or the Samsung television, but alas they both cause the same problem.    When I disconnected both devices from the router, the music played perfectly again.Please note that there is NO interaction between the television/AppleTV and the Sonos system.   For instance, the TV audio plays out of its on board speakers, not throu

I recently bought 6 Sonos One SL speakers. I have the v2 app on an ipad. Overall, I’m extremely happy with the sound quality. However, I have an issue with group volume control. If I significantly increase volume for the living room speakers using the slider, after a minute or two if I look at the volume sliders I find that the living room volume will have lowered back to where the other speakers were. Why don’t they keep their setting? Any ideas?

Every time I open Sonos 1 app it won't connect. I have a Play 1, a Play 5 and a TV Playbar with 2 Play 1’s linked for surround sound. If I restart the device I've opened the app on (IPhone or IPad) then it will connect. If I go back to the app later it won't find anything, even though music is playing, and I have to restart the device again. Really frustrating. Any advice?