Components and Architectural

I have removed my account and re-added it multiple times and the plylists still do not show up.  Just gives the message "Unable to browse music"  All other browse options work in LivePhish on Sonos except for My Playlists.   Someone please look into this as not being able to play your playlists is frustrating.

Both Windows 10 and 11 sonos app is repeatedly dropping connection to system and requiring restart of computer etc.   This is happening in the middle of normal play and for no apparent reason.   I have uninstalled and reinstalled the app to no avail.   Extremely annoying.

Hi,I have two large areas, often used for trainings/workshops. We would like to install some in-ceiling speakers, powered by a Sonos Amp.If you combine a Sonos Amp with Sonance speakers, you can connect up to six speakers to one Sonos. So I'll guess we’ll go for that option.Below you can see the layout of the two areas. Please see them as one big room, there is no wall or door between them. It’s ok that the same music is played in these two areas.In 95% of the cases, the speakers will need to provide some soft background music (in a non-distracting way). However, in some specific cases we need to play some loud audio files. A true stereo-setup will be difficult in these areas, so we’ll work in dual mono mode. The key thing I’m struggling with is speaker placement. Given below layout, how should I place the six speakers for evenly distributed sound?   

My playbase has stopped connecting to my network and therefore have been unable to get it to function. It is the oldest piece I have in my system. I have done all manner of resets, unplugs, turned off my VPN, connected with a ethernet cable direct etc. but it still won't reconnect to my system. Any suggestions?

I am new to Sonos.  I run a vpn on my iphone all the time. However, after setting up my new speaker (Arc Soundbar) and the app, I realize that the app does not work while the vpn is active on my phone. I have numerous devices on my home LAN that have an app that can talk to them while the vpn is on.  It is a serious security concern (and major pain) to turn off the vpn every time I want to use the Sonos app. Is there a solution to this? Does Sonos plan to resolve?  In an age when privacy and security are a major issue, it strikes me as backwards that a leader in this space still has technology that has not adopted to the use of the various vpn services out there.   Any guidance is welcome.   Thank youJohn

Hi there,I'm new to understand the connectivity behind the walls and I would like to ask help to connect 2 sets of Bose 791 ceiling speakers with Sonos Amp. If this can be done, then my question is I see only 4 ports behind the Amp,  how do I connect 4 speakers? If there is any reference document to read on how to connect 4 speakers with 1 Amp, that would really help. Intention is to have all 4 speakers in same zone for living and kitchen.. Thank youVince

A specific playlist that I have created, and listened to through Sonos in the past, will no longer play. It is an amazon music playlist. The other stock playlists that amazon has will play, but not the one I had created. It is giving me code 701.  I have deleted the sonos app, reinstalled it.  I have removed the amazon music app from sonos, and reinstalled it. Still no luck.Everything else works; spotify, pandora, other amazon music, etc.  Looking for advice! ​​​​​​​

I've noticed some inconsistencies with Trueplay on my system (Beam Gen 1 with a Sub Mini and two Gen 2 Ones as surrounds) since the latest update. In particular, starting with Trueplay turned on and then turning it off and back on results in better sound quality even though Trueplay is on in both cases.In more detail, I performed a Trueplay calibration after the latest update (14.18). Now when I stream music (using Amazon Music) the surrounds are very loud and the sub is very quiet with Trueplay on. However, turning Trueplay off and then back on while the song is playing temporarily fixes this and gives a much more balanced sound. This fix lasts until I play the next song, at which point it reverts to the unbalanced sound (until if toggle Trueplay off and on again).This issue does not exist when watching TV as far as I can tell, so increasing the sub volume would make the sub far too loud when watching TV.In case it helps, I have uploaded two sets of diagnostic data: the first (1642236

Got a new network with WPA2-AES Service. Problems connecting my devices from IKEA. Any work-around?

I have a Sonos Amp connected to my Xfi router’s LAN port via ethernet, thus putting my entire Sonos system in a wired mode.   It’s worked flawlessly since I installed it a few weeks ago.   Yesterday I connected an AppleTV and a Samsung television to two more of the router’s LAN ports for streaming stability.   When I did that, my Sonos music started cutting out every 4.5 seconds and it happened continuously so long as EITHER of those devices was connected to the router.   I tried removing the TV connection and the music still cut in and out.   Then I reconnected the TV and removed the AppleTV and got the same result.   The idea was to prove whether it was the AppleTV or the Samsung television, but alas they both cause the same problem.    When I disconnected both devices from the router, the music played perfectly again.Please note that there is NO interaction between the television/AppleTV and the Sonos system.   For instance, the TV audio plays out of its on board speakers, not throu

I recently bought 6 Sonos One SL speakers. I have the v2 app on an ipad. Overall, I’m extremely happy with the sound quality. However, I have an issue with group volume control. If I significantly increase volume for the living room speakers using the slider, after a minute or two if I look at the volume sliders I find that the living room volume will have lowered back to where the other speakers were. Why don’t they keep their setting? Any ideas?

Every time I open Sonos 1 app it won't connect. I have a Play 1, a Play 5 and a TV Playbar with 2 Play 1’s linked for surround sound. If I restart the device I've opened the app on (IPhone or IPad) then it will connect. If I go back to the app later it won't find anything, even though music is playing, and I have to restart the device again. Really frustrating. Any advice?

I have quite a few Sonos speakers now and I cannot seem to fix the delay issue.  I have very good internet speeds here but I went ahead and bought a boost hoping it would help.  It did not.  Anytime I play it takes forever for mall the speakers to start playing.  If I let it play it is fine, however, when I skip a song it has to connect over again.  I have spent way too many hours and had too much stress over something I have payed so much for.  Can anyone help me out?1x Move1x Five1x Play: 51x Sub1x Mini sub2x One2x Symphonisk bookshelf3x Symphonisk picture frame2x Symphonisk lamp1x Roam1x Boost Diagnostic code:1520184070

Since latest update both my pc’s intermittently lose connection to the system and demand reboots of pc, router, etc.   This is pretty annoying and didn’t happen with previous versions of the Windows app.   I use Windows 11 latest update.on one pc and Windows 10 on the other and both have the same issue.

Sonos Connect - there is no light. After being unplugged/plugged back in, white light comes on for about 3 seconds and then goes away. Tried to reboot it many times - reset it few times by pressing mute and + button and plugging it to power source at teh same time but it does not do anything  What's the problem - can anyone guide? 

Okay fine, Sonos devices only work on ONE very specific type of network that exists primarily in North America and in the Sonos test lab.  Okay I accept that.  I’m not using exactly that type of network configuration, so even though EVERYTHING works on my network except Sonos devices, I accept that my network is the problem. Surely, then, Sonos has a detailed technical spec sheet somewhere explaining to me EXACTLY how to configure my wireless network such that it will work with Sonos devices.  Someone please point that to me.  Oh and by the way, all my Sonos devices used to work until recent FORCED updates broke them, but okay it’s my network’s fault.I want an RFC white paper detailing exactly what type of network Sonos products are compatible with.  Not only the standards but also the configurations.  Channels, frequencies, SSID names, password length and complexity, number of mesh routers, power line network extenders, everything.  Point me to these detailed white papers so I can beg

My posts keep being deleted without answer.  Is this company just pretending there’s no problem when a quick visit to the Google Play Store shows you 1 star review after 1 star review of people saying Sonos products are now useless paperweights? Can I even get some help with my FOUR $200 SL One devices that don’t work at all?  The phone app simply forgets they exist and then it’s back to factory resets to add them again.  Again and again.  The app is unstable rendering Sonos products unusable. Will this post also be deleted before posting?

Evening all, was gifted a fairly new (but technically 2nd user) Amp a week or two back but what I thought would be the normal straightforward set up is proving be anything but.Device powers up, is connected on an RG45 to an older Amp Connect port.The app sometimes finds it but never completes the connection and comes back with an ! and ‘power down and try again’It does not always make a connection, it seems inconsistent. If you swap the RJ45 connection during the device search, it will flash up that ‘Sonos Amp’ found but does not complete the connection.On one ocassion, the app made a statement to the effect that there was network problem and was trying to connect direct from the mobile. That did not complete either.It is possible of course (not being out of the box new) that there is a hard fault or that a previous config is hampering progress.I wondered if there was a hard reset procedure that might clear any config question marks. or if there is a different testing procedure that mi

This week’s issue.I have lost the ability to play any internet radio, playlists, etc., on Sonos Radio, Amazon Music, radioPup, SiriusXM, or TuneIn.I can browse, but when I select, depending on the service, I get an “Unable to add music to the queue” message, an “Unable to play the selected item” message, or, in the case of Sonos Radio, nothing happens.I have unplugged all my speakers, rebooted the router, and rebooted the speakers.Diagnostic 1859730827

Why do I often get where I am u able to get a hold of someone for the 24/7 support? I'm calling right now and being told by a recording that it is after hours. There is no after hours with 24/7 support. Lol. I'm trying to get a warranty issue started before the item goes out of warranty.

I had this happen to me - others have complained about the same thing. I do not have Spotify so it is definitely a Sonos issue. It was very annoying that it started playing randomly at night, when my laptop was totally closed.

Hello, My Sonos Connect lost all of a sudden its sound, and only when I turn the Connect & the speaker both to max can I hear a very silent sound. I tried unplugging, rebooting, reseting the system, changing cables, different speakers - the problem remained. What can be the issue? Shall I just say goodbye to the item? :'( Thanks, Bence

I recently purchased a Sonos Ray soundbar and when i am in my conservatory where I have a Sonos 1 when i look at the app it always goes to the soundbar and on most occasions does not see the Sonos 1 until i use my phone to access the app - any suggestions?

Playing music, everything is fine, music suddenly stops, can’t connect. This happens about 3 times a month. There is nothing wrong with my wifi, speakers are all plugged in ok. The only way I can get things back is to dump my music and reload it. I have 20,000 songs so it takes forever. This is beyond annoying. If I had known I would have this much trouble I would have never bought $2000 worth of speakers. 

My house had existing Sonos in ceiling passive speakers. All connected to a Sonos Connect in the den.  I replaced the Connect with a Sonos port and used an existing amp/receiver. Sonos speaker left/right connected to the amp, line in to the amp from the Port. When I play Pandora thru the Sonos 2 app I get no sound at all.  I’m stumped. I was careful to mark left/right speaker cables hot & ground before connecting them to the amp. I did use crimp connectors to extend the length for connecting to the amp.  Seemed pretty straight forward but I’ve got nothing.  Thanks for your input/advice.