Evening all, was gifted a fairly new (but technically 2nd user) Amp a week or two back but what I thought would be the normal straightforward set up is proving be anything but.
Device powers up, is connected on an RG45 to an older Amp Connect port.
The app sometimes finds it but never completes the connection and comes back with an ! and ‘power down and try again’
It does not always make a connection, it seems inconsistent. If you swap the RJ45 connection during the device search, it will flash up that ‘Sonos Amp’ found but does not complete the connection.
On one ocassion, the app made a statement to the effect that there was network problem and was trying to connect direct from the mobile. That did not complete either.
It is possible of course (not being out of the box new) that there is a hard fault or that a previous config is hampering progress.
I wondered if there was a hard reset procedure that might clear any config question marks. or if there is a different testing procedure that might help clarify things?
Many thanks in advance