+10This week’s issue.
I have lost the ability to play any internet radio, playlists, etc., on Sonos Radio, Amazon Music, radioPup, SiriusXM, or TuneIn.
I can browse, but when I select, depending on the service, I get an “Unable to add music to the queue” message, an “Unable to play the selected item” message, or, in the case of Sonos Radio, nothing happens.
I have unplugged all my speakers, rebooted the router, and rebooted the speakers.
Diagnostic 1859730827
Best answer by Corry P
Hi
Thanks for your post!
The diagnostic is reporting a possible issue with your Boost’s ethernet cable (I say “possible” because it’s possible you unplugged the cable 3 times in one minute intentionally), so I recommend you try a replacement.
I hope this helps.
I would first try a sequential reboot of your network and devices to eliminate the potential for it being a duplicate IP addressing issue, which is what it sounds like maybe happening here, but that’s a guess at this stage based on what you’ve mentioned in your initial post.
So perhaps try this …
Simply switch off all and switch them back on in this sequence:
Allow a couple of minutes for each Sonos device to establish a stable connection before moving onto switching-on the next device. Let your 'rebooted' network settle for 10 minutes or so and then run your tests to ensure everything is then working as it should be.
+10I have unplugged all my speakers, rebooted the router, and rebooted the speakers.
Thanks, but… the only difference was I restarted Sonos devices from furthest to closest.
Thanks, but… the only difference was I restarted Sonos devices from furthest to closest.
If the most distant SONOS is not wired and is beyond wireless coverage from another SONOS unit, this sequence might not work.
+10That would be weird because the wireless radio is the one thing that has worked flawlessly for five years. Until yesterday.
We cannot rule out hardware failure. Another possibility is a neighbor installed something that causes interference.
+10I would understand if interference was impacting one speaker, but this is at the interface level?
+19Hi
Thanks for your post!
The diagnostic is reporting a possible issue with your Boost’s ethernet cable (I say “possible” because it’s possible you unplugged the cable 3 times in one minute intentionally), so I recommend you try a replacement.
I hope this helps.
+10It’s a fairly new cable. I had rebooted the router and unplugged the speaker “recently” before the diagnostic - would that present the same? Or is that definitely tied to a hard CAT link?
+19Hi
It’s a fairly new cable. I had rebooted the router and unplugged the speaker “recently” before the diagnostic - would that present the same? Or is that definitely tied to a hard CAT link?
If by “unplugged” you’re referring to the power cable, then that is not what the Boost is reporting - it’s reporting 3 ethernet cable disconnects in the space of one minute.
Hi
It’s a fairly new cable. I had rebooted the router and unplugged the speaker “recently” before the diagnostic - would that present the same? Or is that definitely tied to a hard CAT link?
If by “unplugged” you’re referring to the power cable, then that is not what the Boost is reporting - it’s reporting 3 ethernet cable disconnects in the space of one minute.
Sometimes I find that new cables are difficult to fully seat in the jack -- leading to intermittent connections.
I just had this issue. I tried everything I could think of. Finally I decided to reset the speakers one at a time. After I reset the first speaker the system was fine all over. I can’t figure that one out.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.