Components and Architectural

Anyone else having similar? “Cannot connect” type issues. App opens up but can only see a Symfonisk speaker, or tells me it can see the Sub but it’s not configured. The chat facility has no one available most of the time and ‘other means of contacting us’ is a dead link.How can the app have WiFi connect issues but quite happily sends diagnostics, the wifi is either there and accessible or not.

I'm having a problem connecting to my Sonos, through my iPhone. I've reset the wifi, reset the phone etc... and nothing.It started Monday night around 11 EST. still not connecting this am. Anyone else having a problem

I don’t seem to be getting a signal from te sub out on my sonos amp to my own sub. Anyone experiencing this!

I have an Apple TV 4K, a Sonos Arc, a sub gen 1 and two play 5s gen 3 and a Samsung smart tv with an arc connection but no e arc connection. I purchased a hd Fury Arcana to get Dolby Atmos from the Apple TV. The Arcana is connected to the Apple TV, the outputs from the arcana go to in the case of the arc connection the Sonos Arc and in the case of the HMI connection to the Samsung TV. For some reason I get no sound out of the play 5s (the rear speakers on the home theatre set up) either from the tv or for music - any suggestions as to why this might be? 

I have two rooms each setup with playbar+sub+a pair of Sonos Play 1. For the first 5-10secs of playing a song there is significant crackling then it settles down to play normally. Same happens when I change songs. No issue with tv audio though. Exact same problem in both rooms. Any thoughts, suggestions for how I can eradicate this?

I am trying to add a new Sonos one.  Never had a problem before but now my App has a message saying "Sonos needs Location access to search for nearby products".  Underneath there is a button saying “Allow Location access” but when I tap it nothing happens.There is another button saying “more information”, and when I click on that it seems to suggest it is something from IOS13 onwards about location access.  The message helpfully provides the steps to do sort this out, but when I go to IOS settings, there is no option there for location.  Just Bluetooth, Local Network, Siri, notifications Background app refresh and mobile data.   When I go to privacy and location services in IOS settings, Sonos does not appear in the list so I do not seem to have any way of providing location access and therefore adding the speaker.  I have tried resetting the App and deleting it and re-installing but always get to the same screen.Any help on how to sort this would be gratefully appreciated so that I ca

This has been the most promising yet most disappointing piece of electronica I’ve ever owned. Wondering whether my 3 lb drilling hammer would suffice or if I should borrow a larger sledgehammer to rid myself of this brand forever? Thx!

SiriusXM is the ONLY streaming service that is not working on my Sonos.  I have rebooted my Sonos, uninstalled and reinstalled the SiriusXM channel within Sonos app, logged in and out of my SiriusXM online account, verified password is correct, etc. Help, please!

Ok, I’ve got two play1’s, two play 3’s and a sub.rarely had problems until recently. Now, I have all kinds. In the rare occasions it did connected it never lasts for more than a week before going offline again. Now, I can’t get it back at all.Neither the s1 nor s2 app can find my system, despite all the speakers showing up as connected to my network.it constantly says it can’t find my system. I’ve tried everything a thousand times.Unplugging, resetting app, checking router, plugging ethernet into router, deleting and redownloading app....on and on and on...nothing works.im pretty annoyed and slightly pissed that I have an expensive waste of a system sitting here. anyone with any ideas? 

How is it possible to endlessly play a fixed Spotify playlist (or even a Sonos playlist) while having the songs on repeat and shuffle. Activating the “repeat” function worked only for some time but at one point the playlist stops playing. Is it because “repeat” function means that the whole playlist will play only 2 times?

I’m using 2x symfonisk speakers setup as stereo pair as AirPlay target for my AppleTV. I was planing to use them as rear speakers in 5.1 setup down the line but current issues don’t inspire trust (yes I’m aware that 5.1 settup is different to this).Everything works fine TILL I pause the video for more then 10-15 seconds, after that audio doesn’t come back upon resuming. I need to deselect them as audio output and select them again to get the audio back. This is extremely annoying.From what I can google, I’m not the only one with this kind of issue. I’ve tried power cycling everything, connecting the speakers with cable, everything’s updated to latest version. Only workaround I read about is playing an “empty” audio stream in the background.  Is there any fix for this issue?

I am trying to set up a Sonos Amp so that we can connect it to some Legacy speaker system in the waiting room of a healthcare facility.  We can’t use the Corporate Wi-Fi because of HIPAA, and we can’t use the Guest Wifi because there is a disclaimer that must be accepted.  So I had the network guys create a seperate SSID that uses a cable connection, has no disclaimer, and can be seen from the AMP.   I connect my Phone to the new SSID, I run through the setup with the AMP, and it fails on the Wi-Fi. I have tried it 100 times.  I even took the Sonos home and connected t to my home Wifi to make sure ot worked.  It did.  I have reset this Sonos over and over for weeks.  Anyone have any ideas? There was a moment when I was able to run through the install and it looked like it was connected, but it dropped connection and never worked again. 

since I have refreshed my iphone i can not connect to my sonos s1 neither my macbook air, tried to pull out all the cable and wire from the router and from the s1 as well, but still can not connect. any help pls?thx

Hi strange issue, anytime I use Alexa to play music through the Sonos Play 1 (1st gen.) she plays amazon music, having not done that before. We have Apple and Spotify and always used Spotify just fine. I’ve checked and deleted/reinstalled the sonos app, deleted the skill etc. but nothing obvious to see why she’s using amazon now all of a sudden having not been asked to or having done so before… any one else have this issue?

I have a pair of sonos five and iphone xs. Both are updated to the latest version.  My problem is that sonos occasionally disappears from air play. Strangely, while it disappears I can still play music from sonos app (but cannot with apple music app as it is not on air play)Please help with this. Thank you in advance. 

Hi there.  My sonos is not recognising my speakers. They are all showing as errors, asking me to download S1 update, however when I try to do this, the update does not work. This is occuring on 6 speakers in my setup. Any ideas on what I should do? The diagnostic I just ran is #1966086882. Thanks

My sonos play 1 keeps disappearing from the S2 app, WiFi and router settings have not changed and have been turned off and on on many occasions, says can’t find sonos on network, turning sonos off and on does get the app to find but this is happening on a regular basis, can still play music through Spotify. Please advise

I have a NAS and a Sonos system with 15 or so components all running on SonosNet (WM:0) on Channel 1. The NAS is hardwired to my Router, as are many of the Sonos units.  The Router doesn’t provide any WiFi itself but is hard-wired to a separate dual-band mesh WiFi system running on Channel 11 on 2.4Ghz Playing MP3s from the NAS and internet sources works fine but when playing FLAC files from the NAS we often get "network connection speed insufficient to maintain playback buffer" dropouts and track skipping - even on the most frequently used Sonos units that are all hard-wired to the Router and are all showing Green on the left hand column of the Network Matrix.  I assume I should be able to play FLAC files and not just MP3 and internet sources, so any idea what is most likely causing this problem? Network Matrix 

I’ve moved into a new building and I’m having bandwidth issues. “Supposedly” these issues may be arising from conflicts between the 2.4 and 5.0 MHz radios. I am considering asking that the 2.4MHz radio be eliminated. (This is not ‘my’ modem/router so I cannot do that myself.)My System does have a wired playbase and all the other speakers are wireless.So, can I eliminate the 2.4MHz radio without Sonos issues?Thanks!

Please help! We keep getting an error message that our Amazon Prime music service is streaming elsewhere and is unavailable to our Soundbar. But no one in our household is streaming Amazon at all. I’ve tried all the recommended fixes - rebooted router, Re-authorized Amazon on Sonos, deleted and restarted our Sonos and Amazon Music apps. Nothing is working!!

Sonos home shows Tidal Albums and Playlists as "No selections are available".This is despite there being no issue playing Tidal having navigated via Browse → Tidal → My Collection. Having said that, browsing is still erratic with regular “Unable to browse” errors. 

I have a very specific issue with playing TalkRadio on my Sonos One - only when I ask for it via Alexa. It takes a number of attempts for it to understand me, and when it does the sound cuts in and out every two seconds - it is unlistenable.When it is trying to play like this, Alexa won’t even respond to commands to “stop” - I have to switch off the power!There is no issue if I select “Talk Radio” from the Sonos app - plays fine. Talk Radio also plays fine on my Echo Dot. This seems to be a very specific issue. Can someone please help?!

I have always been able to key an IP address in that sonos gave me and that gave me a colour chart representation of how all my speakers are working - that no longer works - I’ve submitted a log - went to Twitter to tweet the support and that’s gone also - anyone any idea how I can view my system info myself ? I’ve just moved my boost hence why I was checking -Thanks 

I’m watching TV via an Apple TV 4K on my living room 5.1 setup. Whenever I try to add another speaker in the group, the audio cuts out every few seconds. I tried changing the wireless channels to no avail. Diagnostic 1380848499. 

Two homes, a long standing sonos system in home 1, none in home 2. Recently bought a beam to set up with new tv in home 2. Followed suggestion online as to how to try to do this using existing account so as to have same music services, playlists, etc at both places. Brought sonos One from H1 to H2. Connected it to router at H2. Controlled it with iPad and it worked as if at H1. Then added beam to existing account, which went smoothly. beam then worked perfectly with new tv, and with existing music services, playlists, etc on existing account. Success.  Until I disconnected One from router, intending to take it back to H1 later, and beam quit working. Any way around this? I know I could set up a new account at H2, but that would defeat the goal. Any suggestions would be appreciated.