Hi there,
I'm a long time Sonos user, however recently we've been expericing serious issues with audio skipping and stopping.
There's no obvious correlation on source or media type, as it skips whether playing from Sonos app, YouTube music, Alexa and Google Home.
Some times music will play completely fine, and other times it will skip after like 15-20 seconds.
From a setup pov, I've got a mix of Sonos Play:3 and Symfonisk bookshelf speakers, all connected via WiFi.
Home WiFi is a Ubiquiti Unifi network, with 2 AP's and a USG Pro gateway. Internet is an 80/20mbps FTTC service, which isn't heavily loaded.
I've just generate a support diagnostics, reference is 1595664835
I've checked for firmware updates etc, but all showing as upto date.
Any suggestions?
Thanks in advance.
Gavin