My speaker is blown on my play 5 gen 2. Have had the speaker for just over 15 months. Had a chat conversation on the support site about it. Followed all the reset, hard reset, different services everything. Still sounds terrible.
I sent in the video to the support. The response? You can give us $350 more dollars to buy a new one. Because you are 3 months out of warranty. That's a serious answer? It's mind boggling how incredibly awful that is to hear. Thanks to our glorious speaker that blows, you have to buy another one?
So I'll be in $850 for a play 5 that lasted 15 months? I can't even fathom buying another speaker that might only last 15 months. My case number is 02254033