Components and Architectural

Monday morning my sonos system could not recognize my products.   I spoke with sonos and spectrum (isp) several times and it has not been resolved.    Spectrum updated firmware but my play 3’s can not be found using the sonos app.   I can see my sonos connected devices on my spectrum network though.  It’s just not communicating with the sonos app.     Spectrum support sends me to sonos and vice versa.   Anyone experiencing a similar issue?   Advice? thanks!!!

I have an iPhone 6s and just downloaded the current Sonos Update that’s being pushed.  It seems as though the app is not working correctly.  I’m unable to get into the Sonos control.  The app seems to be pushing Sonos product at me instead of allowing me to control my system.  Not sure what to do.  Any thoughts?

My “recently played” list  stopped updating.  I re-installed my Sonos 1 yesterday. All works ok except the history. I have done a forced shut down. Reboot the iPad. Nada.  Help?

Hi guys, Wondering if someone could help. We have several Sonos Amp’s and one Sonos Port, all connected to the same app (along with a few Sonos One’s and other bits).Every so often, several of the Amps will drop off the app. Each Amp is wired to some ceiling speakers, and we can still play and control music to these directly from Apple Music for example, but we lose the ability to connect them from the Sonos app. I then spend ages dismantling the comms cabinet, taking them all out, rebooting, re-syncing etc and of course, it’s never straight forward.  It’s really exhausting. Does anyone have any idea why this might repeatedly happen, and if there’s anything I can do to get them to maintain a reliable connection to the app? I have created a Diagnostics ticket: 1224320798.  At present, the app only shows 3 connected speakers, (out of 11 if it were all working) Thanks,JK

When I put my Ones in surround pairing with my Playbase, the right surround speaker has started crackling. It seems to mainly happen when playing audio from my ATV 4K, which plays through my LG C8, which is in turn connected via optical to the Playbase.  When I was using Play: 1s instead, it didn’t seem to have these issues. Have tried switching Sonos Net channels, but nothing seems to help. Have also tried pairing / unpairing the surrounds.

Our Move woke us up at 12:45am and again at 3am - It was in wifi mode previously and was out of its charging cradle so it “should” have been asleep. It startled us all with some type of alert noise twice in the night. Kind of like an Alexa answering tone but, not exactly like that. Hard to know since we were sound asleep. Does it have a low battery alarm sound possibly? (the battery should not have been remotely close to low based on recent use btw) Anyway, I attempted to stop it after the second time (3am) when we realized what was making the sound by turning its volume down to where the LED turns green and also putting it in its charging ring. It seemed to silence it from that point forward, however, we'd like to not have a repeat performance. Any advice? Has anyone had their Move wake up with some type of alert tone in the dead of night?

I have a Move I use in my shower.  When I’m done showering, I stop the music playback on the Move.  When I come back the next day, the Move has drained the battery.  I’ve learned to just power the Move off when I’m done now, but this apparently isn’t necessary from what I’ve read in the forum about how the Move should have a 5-day battery life when it’s inactive.  I’m definitely not seeing this.Is there some kind of setting I’m not aware of that needs to be set to enable the standby mode behavior?Any insights are appreciated.

Not being a uk resident I can’t get or use their app. Is there another way to play Listen Again shows from their website other than Air2 which keeps dropping speakers (I have 7 symfonisks)? 

Both the Sonos system that I have in my home and another at an office stopped working this morning. I am unable to browse for music (Pandora) on either one. There was a message on the app that I needed to validate my email address, which I have now done. The system is still not working. Is anyone else having this issue?

Just updated to latest version 12.1.2 today. Speakers connection messed up but manage to rectify after few hours. Tried playing songs through Spotify, unable to group other speakers with default speakers. Exit Spotify, tried going in Sonos S2 app to group the speakers, unable to enter the app. Sonos S1 doesn’t give me any issue at all in the past. Anybody has this issue?

I just got the speakers a few days ago and they're amazing BUT I can't play mp3 files on my phone or my wife's phone.  We've got a cable modem feeding an Orbi router and an Orbi satellite, and I've got the arc/OneSL 5.1 surround sound in one room and two Fives in other rooms. I've got a Galaxy A50 and my wife has a Galaxy S9+. We both just installed the Sonos app, speakers all updated when we set them up. No other devices in the house are having WiFi or internet issues. Spotify works fine, Pandora works fine, TV works fine. I tried hard to find a solution before coming here, and all I could really find was to restart the router, restart the speakers, and submit a diagnostic report.  Here's the diagnostic report: 60357767. Please let me know if there's anything else I can do to try to get these working.  Edit: Here's another diagnostic after restarting the router and the speaker in one room:1182141057. Still doesn't work.  

Hello Sonos.You’ve done something that’s now annoying me, a lot.  Every time I open the desktop or phone app (from cold) I get the following:  Every time I click Cancel and subsequently every time the app is opened from cold i get this annoying message. If I wanted the latest version of the app and firmware then I’d have it.  If I were to update then I’d not be able to control my system due to you stopping supporting my hardware and OS, so if I update I would then have more limited functionality that at present, so it’s both annoying and wrong.This annoying pop up has just recently appeared so I presume it’s triggered by my client connecting to your server, which recognises that my software and firmware is not the latest type.  There used to be a discrete message at the top of the app (occasionally) that went away with a single click, only to reappear very infrequently. That was annoying enough.Please stop sending this check. It’s doing nothing to endear me to your system.  As it’s jus

Hello,I have frequent dropouts for the radio (just stops playing, sometimes it reconnects but not all the time, not only TuneIn but also Radioplayer) and Spotify (the playlist would stop and hitting play again, it would start again at the first song played so I would need to listen to the same songs again).I’ve reset my router and wifi several times to no avail for the past 5 days. I have not installed any new devices since then. I currently have 5 Pay:1, 1 Play:3 and 1 Subwoofer linked to the Play:3. I also use Orbi with 2 satellites. I submitted a diagnostic with number 1429751715.Many thanks for looking into it,Best regards,Francis  

Hello all,I have 3 Sonos One devices and a Sonos Beam and as of three days ago, they have all stopped playing music on Spotify via Alexa. All 3 devices respond with: Spotify is not supported on this device. I can play Spotify via the Spotify App and the Sonos app, just not via Alexa. I can also play Spotify on Echo devices via Alexa. The issue seems to be localized to Spotify + Alexa + Sonos.I’ve done the requisite disabling/enabling of the Spotify skill and checked the Sonos app for updates, but no luck. What else can I do?

since this morning our sonos s2 controller is not working any more on pc and Iphone.  What is the problem?

I am rather frustrated. I have a Sonos One and it worked perfectly for the first 6 months I had it. It hasn’t worked recently and when I try to update it the Sonos App makes me log in again.Try to disconnect from Wifi? Sonos App makes me log in again.Try to disconnect the device from my account? Sonos App makes me log in again.Try to update the device? Sonos App makes me log in again.The device is listed under my account on the app, but not on my Sonos account when accessing through the browser.It literally makes me log-in to do anything and when I try to do something it just makes me log in again. Is there something else I should be doing?

I am well peeved, having bought two new Sonos SL speakers for my recently renovated house, I find that, on a frequent basis, when I open up the App the speakers do not connect with either radio or Spotify. I am not a techhead, but I have a good speed wifi (30 GB), I have no issues with the iPad talking to Spotify, so you’ll understand why I am fed up, having spent £360, to have to ersort to using my iPad to listen to Spotify. It kicks in ok after 30 minutes or so, and on some occasions works fine, its the complete inconsistency that is the issue. Offer me a refund right now and I’d bite your hand off!! Mark 

The radio station that I always listen to won’t play on S2 all of a sudden. I can search for it and it looks like it normally  does but the Play button quickly shows the pause icon but it just reverts back to the Play as if I didn’t press it. I’m able to play other music. The same problem occurs no matter what Sonos speaker I’m trying to play it on.I recently updated the system (because it wasn’t working) and it worked for a couple days after the update but it stopped.I’m really sick of Sonos updates and how buggy they ALWAYS are.

Hello I have amazon music and napster music services linked to my account. They will both happily play 2 or 3 songs before giving up. I then get a variety of errors:Unable to add music to the queue unable to play “X” - unable to connect to Amazon MusicWe’ve changed all of the wifi set up several times (we’re now on a fixed wifi channel with minimal interference) and so a simple “reboot your router” is not a suitable solution. This is driving me mental and really distracting from our ability to enjoy the sonos speakers.  Does anyone have any suggestions? Thanks in advance:) 

Hi. I suddenly see Unable to browse music when going to my stations on controller. What should I do? 10 minutes ago it was fine but then the music stopped playing and I see this. Thanks

A few days ago my ZP90 failed to show up in the app. The white status light was no longer showing. There was however some power getting through, because the lights above each of the USB ports were flickering. I tried using a different power lead, plugged into a different power outlet. This made no difference. I tried a factory reset on three separate occasions. Again, nothing. Prior to this, there was nothing to suggest a problem, nor any maltreatment of any kind. I guess it has just quietly died. Just as a last hope, does anyone have any other suggestions, please?

As it seems several others have posted (see links below), my Sonos One died this week.  It’s approximately 2.5 years old and one of two I own, in addition to a Port. I received the same “resolution” from Sonos Support - here’s a 30% discount on a new (?) one, sorry about your bad speaker…The speaker sat on the shelf plugged into a power surge protector outlet for the duration of its life.  The only thing I did (the day before I noticed the failure) was flip the breaker to that outlet to work on an unrelated wall switch. Therefore, something akin to unplugging and plugging the speaker back in fried it.There's clearly a fundamental issue with a component in these speakers and Sonos isn’t doing much of anything to help.Others: https://en.community.sonos.com/components-228996/sonos-one-no-longer-powers-on-6838698https://en.community.sonos.com/troubleshooting-228999/sonos-one-non-responsive-6831878https://en.community.sonos.com/troubleshooting-228999/sonos-one-dead-cannot-power-up-6849037

Purchased new Sonos products throughout the house in 2019. I’ve been using the Sonos S1 app very successfully and without any issues for over a year  App is on all our Apple devices And devices in most rooms.  ever since the Sonos has to update To S2 none of the existing S1 apps work. None of the devices will connect even though everything else is working. All iPhones and iPads have the same issue  get all the way to the point of choosing music. Then when you press play  says “connection lost”   But the connection is fine to my music services up until you hit play  Uninstalled and reinstalled S1 app  same problem  installed the S2 app. Same problem  please help   

Hi everyone,so I got myself a pair of ONE SLs and they are working just fine with a single exception.What works:Control/playback from media library and radio services via my iPhone6s on iOS 13.7 from the Sonos app Streaming audio directly from my iPhone via Airplay from the Sonos app as well as from Apple’s Music app, Youtube etc. Same works just fine from my partner’s iPhone 7 with iOS 14.1 Same works just fine from my old 2013 MacBook Pro 15” running Catalina 10.15.7 and the Sonos app 12.1 (control playback as well as stream from Mac to Sonos directly)So basically everything seems to be fine with the speakers and wifi network.What does not work:On my new 2019 MacBook Pro 16” also running Catalina 10.15.7 the Sonos app 12.1 does not connect to the speakers While I see the Airplay speakers (room name) in audio properties and and can switch to them via settings, menu bar and in the Music app (formerly iTunes), I do not get any sound. It feels as if the speakers were selected, connected

Neither device will connect. Sonos cloud issues?