Components and Architectural

I can change song within Apple Music, the new song plays & also appears in iPhone Control Center & shows as playing in Sonos App. But if I change song within Sonos App, new song plays .. but, old song still appears in Apple Control Center.Sonos App does not play nice with Apple MusicBoth play songs correctly, but (1) only when I select with Apple Music does it show in Control Center and Sonos App(2) if I select with Sonos App, old song still shows in Apple Control Center

I have several Sonos 1 Gen 2 throughout my apartment. All of them work fine except one. The sound is very tinny—no bass, sounds like it’s half volume or something. I’ve tried Airplay and other WiFi sound but it’s the same. I’ve reset the speaker. No change. What’s up?  Bad speaker??

I have a Sonos Sound bar and 4 x play5 speakers.I have a Orbi WiFi routerI have a Cat 6 to a HDMI extender to the TVSony TV I already swapped out the cable box and the extenders and the HDMI cables. My installer thinks it could be a bad Cat 6 wire. Any other suggestions? 

Trying to set up my first Sonos, a Five, through my recent iPad running iPadOS 14. It sees my WiFI network, and the green/white light flashes. But there’s no response to the button press when it chimes.I have tried disconnecting/reconnecting power, rebooting the router, moving the speaker very close to the router, and connecting with Ethernet. Nothing helps. It seems as though the button isn’t working. 

Up until a week ago I had a Sonos Beam (wired) and two Sonos One SLs (wireless) different rooms in my house and experienced no problems with my wi-fi (>60Mbps speed test). Adding a Sub 3 and connecting it to my Beam has resulted in appalling wi-fi performance (<3Mbps) in the room they are both installed in.The Sonos Beam is wired to my home network with wi-fi , the Sub-3 is not. Wi-fi is enabled on the Sonos Beam. I have removed my home wi-fi network from System > Network > Networks (none are listed). About My System shows WM:0 for all devices and I they are using SonosNet.I have tried with all three available wi-fi channels in the Sonos app (1, 6 and 11).If I remove the Sub 3 from the Beam my wi-fi speed test returns to 80Mbps. If I add it again, the speed test goes down to less than 3Mbps.I’ve just run a test with all three channels. The results were: channel 1 1.08Mbps, channel 6 0.92Mbps, channel 11 - 2.63Mbps. I switched off the Beam and it returned to 66.1Mbps. Switch

I have only recently started acquiring Sonos products, initially I just wanted a Bluetooth speaker, now a small fortune later I now have a pair of moves set up in stereo mode, and a home theatre consisting of a 55” Sony Bravia A*, an Arc Soundbar, two One’s and a Sub.Initially everything was easy to set up, but yesterday I had a nightmare trying to add the Sub, I managed it after a while and then started to notice the sound dropping out for a split second every 20 seconds or so which is not what you want really! Anyway I’m pleased to say that it’s now been resolved, all I did was reset my TiVo box.Hopefully this will help others who are experiencing the same problem.Graham

I would be so grateful if anyone can help with this. I can’t be the only person who has experienced it but I can’t find any documentation or discussion on it. I have eight Sonos speakers in a pretty small house. My Wifi is excellent near all of them. Quite often, speakers disappear from the network. I have to unplug them and plug them back in again or sometimes hard reset them to get them back on. I can usually get them back but it’s random and it can take a lot of tries. But here’s the weird thing. Every once in a while, I will open the Sonos app on my phone and it’s showing only the speakers that I thought were missing! In other words, they don’t just fall offline. They disappear to some mysterious other network. (I don’t have any other Wifi network in my home. This is all on the same network.) My phone app (and always my laptop app) usually shows the “primary network” but every once in a while reveals the “other network.” That doesn’t help me. Ultimately I still need to get my phone

Please help as I am out of ideas. My MacBook was been working fine for over a year, then lost the connection to Sonos yesterday after I updated my VPN client. Now it cannot find the Sonos speakers anymore.   My Setup I have lots of Sonos speakers around my house, including a Play 5, some Play 3s and some Play 1s and a new Move. Some of these speakers are on a single wifi, some on a wired Gigabit Ethernet all on the same network, with the same subnet, and all working fine. The client is working fine, on 2 other Macs in the house, on the same OS and same Sonos client version The client is working fine on 3 other iPhones and an Android phone in the house. I have a Sonos boost connected to my network. I have Gigabit fibre to my house so no network or internet connection issues, speed test reports over 900mBs download and upload speeds. The entire Sonos system is working perfectly for all speakers and in all rooms, its just that my Mac client cannot see it on my MacBook.    My MacBook Pro R

Driving me insane the most infuriating bit of home entertainment ever ownedfirst they stopped us being able to stream from songs on my iPad so then thought right I’ll have to use my MacBook.  Now it even cuts out before one song has even played throughseems to link to Mac screen gong to energy save, surely music can carry on playing if screen goes to sleep.  extremely frustrating. Very clear that all Sonos wants to do is force users to a music subscription service or hardwire the source music to the speaker 

Hi. I have a problem where any time my router reboots, my Sonos system does not find it and reconnect. The only workaround I have found is briefly renaming my home network to a different SSID, and then changing it back to the original network SSID. After that Sonos finds and reestablishes its connection 

I have a One SL speaker that stopped working with the Airplay on my iphone. The speaker was paired with a One speakerand I had been listening to Youtube with them for about two months. A couple of weeks ago the SL started cutting outand the Youtube app would stop playing all together. This issue also occurs when listening to the music downloaded on my phone, again using airplay.  Although if I listen to SirusXM through the Sonos app it works fine. Troubleshooting; I uninstalled Youtube and reinstalled.Also reset the SL to default setting and reinstalled. I removed the paired connection of the two speakers.The One plays fine with YoutubeThe SL will not connect to Youtube at all. I also have a full Sonos surround system in my living room.I can play Youtube on it fine with my iphone from the bedroom.It's not a connectivity issue. Do you have any more suggestions? I bought this speaker at Christmas last year.Is it possible that it has developed a defect? Brent 

I’m on the latest macOS Catalina 10.15, and my Sonos controller is up to date. On three occasions recently opening the controller on my Mac has caused the whole computer to instantly crash - I’m hoping someone might have an idea why? Thanks, Shane

Help, please!I am unable to connect my Sonos Move to a new wireless router in my home.I have reset the move and I see a quick blip (half a second, at best) of the screen as if the app sees and identifies it as a Move, but then it quickly goes back to the “searching for nearby products...”screen.I welcome any tips, suggested order of steps, whatever, thank you! 

I have just lost all “My Sonos” favourites. Can they be restored to a previous time? Cheers JA1

Long story short, I upgraded my ISP connection, which prompted me to upgrade my router/firewall. I also decided to replace my very noisy dying switch. Result, great network, but Sonos is being very difficult. First, Apple Music stopped working. Couldn’t fix it. So being an idiot, I factory reset all of my Sonos. Managed to get 4 Play:1 connected (3 rooms, one each, except for one room with a pair). Now, trying to add any more Sonos results in a network problem on the last step of the process.My network: BT Openreach → Fortigate 80F → Netgear 752TPv2 → Ruckus APBT Openreach = ISP termination point in my house. CAT 6 connection to Router Fortigate 80F = Router & Firewall Netgear 752TPv2 = 48 port switch Ruckus AP = WiFi access points. All are wired to switch, so not a mesh network.Everything used to work prior to the router and switch upgrade.I’ve tried changing the MTU on the router; I’ve adjusted STP settings on the switch, and enabled “Forward BPDU while STP Disabled”. Nothing see

Hi there,I'm new on the community but would like to explain my feature request (Excuse me if in the wrong Sub Forum).Would like to play a alarm tune via alarm section.But when the system is at 10% volume and would like to play my alarm tune at 75% the volume will fade in. But as my alarm tune is 3 seconds. the volume is around 18% when the tune is already over.Would be nice and handy if you can choose when creating the alarm if you would like to have fade in or directly the requested volume for multiple purposes.Is this possible to create in future update? Thanks!

Ive moved house and had to re set my system up with a new router.  Everything has worked ok wish until I try and link my Apple Music subscription.  When I attempt to link I either get a message saying “There has been a problem, try later”. or I get a message saying “error please ensure you've updated to the lates version of the Apple Music app”Things I’ve tried:-Updating IOS Deleting Apple Music and reinstalling Deleting sonos and re setting up the system again Resetting each speakerHelp

I’ve recently upgraded to  Sonos S2. And since then all radio stations outside of the UK do not work as well as Spotify. The latter connects but then ‘breaks’ down.Anybody have any clue?Thanks for the help.

Dear Sonos-ers!TLDR;Issue; “Incorrect password” for wifi set up even though you enter the right password.Fix; “Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!I am creating this as hopefully my first and last post on this community thread.=============================================I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thoug

Good Evening,We replaced our router and have read through the message boards/followed the app without success. An Ethernet connection is not an option due to installation distance (on wall with all wires behind drywall).Is our best and only recourse a reboot? I have updated my Sonos app/etc.  Thank you! 

I have many speakers. I grouped a Sonos One and a Port (the port is sending his output line to a Yamaha amplifier) but there is a few ms delay between the two sounds. I tried to set the sound compression to none and to change the WiFi channel but nothing changes. I’m going mad… I sent the diagnostic and its number is 862404893 (in case someone from the support sees it...). I had this issue since I installed the system, I tried to plug, restart, change the input in the Yamaha Amplifier (RX-V375). I used to have the Connect and a Play:1 connected in the same configuration but I never had an issue, but then I upgraded the system due to the S2 app compatibility. Any other in the same situation? Thank you! 

This is my first Sonos system. Arc, Sub and 2 SLs setup as a soround system in my tv room. So far I really like the system, however I am getting a random chime tone coming out the speakers that I cannot identify. It is like a system notification. It is becoming very annoying. No lights or anything else just the chime. Any ideas or suggestions on what this might be? Thanks.

I have the Sonos app installed on both an iPad and an iPhone. Suddenly the app stopped working on my iPhone. The error message says “can’t find system.” The app still works fine on the iPad. Suggestions appreciated!

My 100% S1 Sonos installation cannot play songs from Spotify anymore. Playing directly from Spotify app works fine, so not network/firewall/internet issues, but when I try the same via Sonos app, I get “unable to play XYZ - connect op Spotify was lost”. Also Spotify connect does nog work via Sonos speakers. I already reauthorised Spotify service and even removed and re-added spotify service again to Sonos system … no luck … nog music via Spotify … one of the main sources for playing music for my family … what could be wrong?submitted diagnostic report 1047707724

Hello,I currently have a play 3, two Sonos ones and a Sonos Beam. I recently had to factory reset my router, which resulted in having to rename my network. As a result I have had to re-connect all of my smart home devices. I have sonos speakers up on walls, wires hidden behind the wall, and the beam is mounted on top of my tv which is also mounted up on a stone fireplace. The Sonos App indicates I only need to hardwire 1 device into the router using ethernet. This was completed and I was hoping the other devices would then update to the same network. Not correct. I am reluctant to find that the only device setup.in the app is my play 3 which is easily movable and was hardwired to the router temporarily to update the network settings. I have tried to add the other devices in the app with no luck. It indicates the app can find the beam, but cant set up. None of the sonos ones are showing up. I am really hoping I do not have to take down and re-fish the wires through the walls to these so