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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,291 Topics
  • 25,184 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3291 Topics
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davidkozlowskiContributor II
posted in Amazon Alexa and Sonos
When will Alexa "Routines" become available?

I love my Sonos Beam w/ Alexa, but it really sucks that a lot of baseline Alexa functionality doesn't work w/ Sonos. For example, I want to set a Routine that shuts off my TV, dims the lights, and plays Jazz music from Pandora at volume 10. I can easily setup this Routine on my iPhone, but Alexa on Sonos doesn't support it at all, which is incredibly annoying. Does your engineering team have a roadmap or timeline to adopt more of the standard or baseline Alexa functionality, like Routines?

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5 years ago
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melb214Contributor I
asked in Amazon Alexa and Sonos
Beam volume controlled by Fire Stick remote/Alexa

Hello! Happy Memorial Day Weekend!! I’m trying to set up my beam with my amazon fire stick to control volume when I watch tv (Samsung)? My beam is connected via the optical adapter. I want to be able to control the volume coming out of the beam from my fire stick remote/alexa. I can’t quite seem to find the correct video or article. I have connected my beam to alexa and can play Spotify, but not what I mentioned above. Please help.

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5 years ago
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alertmyiphoneContributor I
asked in Amazon Alexa and Sonos
Changing Alexa name

Can one change "ALEXA Name" to "Computer" I'm able to change in echo dot but will not allow me on Sonos One Should of said wake word to computer Thx Michel

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5 years ago
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karriemContributor II
asked in Amazon Alexa and Sonos
setting up echo dot with play one

Hi all, I'm having great difficulty with the alexa app. not finding it at all user friendly. I have a sonos one which is connected to my system in my lounge and working ok. I have a play one in my bedroom that I wish to connect an echo dot to. The dot is already signed into my Amazon account. I cannot find how to connect it to my play one as all help I have seen says to enable sonos skill and follow instructions. Sonos skill is already enable when I set up sonos one. How do I pair an echo dot with a play one. grateful for any help thank you

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5 years ago
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eezeContributor III
posted in Amazon Alexa and Sonos
So frustrated. Working one day, not the next.

Alexa services were working just fine yesterday. Now today I get a "uh oh". Unplug Sonos and then get no response. Very frustrated with this device and, I'm thinking to find my closest Sonos store and just donate it (I live overseas) Seriously, for a $200 speaker that doesn't work at all unless you use the app, then why integrate the amazon puck on top. Frustrated...

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UKMedia
5 years ago
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Shylock1966Contributor I
asked in Amazon Alexa and Sonos
Sonos One with Alexa and Ring2 doorbell

Alexa works great on my Sonos One but was wondering will it connect to Ring Doorbell 2 and per the amazon echo etc and allow voice control. Anybody had issues or any tips would be great before I purchase it.

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5 years ago
andybell
andybellAvid Contributor III
asked in Amazon Alexa and Sonos
Sonos Beam - Alexa will turn the TV on but not off

Hi, As described in my title using my Beam Alexa will turn my TV on but if I ask her to turn the TV off she says 'OK' but the TV stays on. Commands I'm using are: "Alexa, turn the TV on" - this works "Alexa, turn the TV off" - does not work "Alexa, turn the living room TV off" - does not work The attached image shows how the TV is connected in my Alexa app. My TV is a Samsung UE50NU7400 Thanks for any help.

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melvimbe
5 years ago
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pmurdoch51Contributor I
asked in Amazon Alexa and Sonos
Alexa commands not working

Hello I have 2 sonos beams and a sonos one, all 3 are doung exact same thing. None are shuffling music, when i ask to shuffle songs it plays the same song to start with and doesnt shuffle. Also when i say next it dors nothing, when the song finishes nothing else plays afterwords. I activate shuffle mode by command and it acknowledges this but still nothing. I dont know what to do next. Thanks Paul

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UKMedia
5 years ago
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DW75Contributor I
asked in Amazon Alexa and Sonos
Generation 1 and Generation 2

Hi. I currently have a generation one play5 and play1. They are in different rooms but are grouped. I am looking to replace the play1 with an Amazon Alexa enabled generation 2 play 1. Will I still be able to group the two so they play as a pair? Don’t want to buy it and then find out that they cannot work together.

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5 years ago
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ro76Contributor II
asked in Amazon Alexa and Sonos
Changing from Echo to Integrated Sonos system

I have been using a number of amazon echos for the past few years. Currently I'm planning a major renovation and want to integrate sonos into the new home setup. I plan to have ceiling speakers in kitchen/diner and living room with a beam and a playbase in another room. My questions are around the integration with Alexa. in order for this to be a success, it needs to work for everyone i n the family, not just me, the techie. If I have ceiling speakers connected to a sonos amp, I need an alexa device to control them. Are there benefits to using a sonos one over an echo dot or echo show? Can I control the volume for the entire room from the sonos one or the echo dot by pressing the physical buttons, or do I have to use voice commands? When I speak to the echo dot, will alexa respond through the echo dot speaker, or the 'room' speakers (sonos+echo)? Thanks!

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jgatie
5 years ago
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Mretrain16coachesContributor I
asked in Amazon Alexa and Sonos
Alexa says Spotify is offline when it isn’t...

When I ask Alexa to play music on my Sonos one, it says “Playing Elton John (for example) on Spotify. Sorry that device is offline” but it isn’t...I can play Spotify from the Sonos app but not via Alexa. It’s worked fine up until today and I’ve changed nothing. Any ideas?

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UKMedia
5 years ago
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hilmurContributor I
posted in Amazon Alexa and Sonos
IRELAND & SONOS

have had sonos for 7 years - love the speakers when they work ! now I am trying Amazon music and - yep available in the UK but not Ireland . WHY . Had this problem with ALexa aand now music services . Someone needs to sort this . If I have a subscription I should be able to use my very expensive speakers ...who fault is this ?

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5 years ago
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cjinfantinoContributor III
asked in Amazon Alexa and Sonos
Multiple Sonos One's with Spotify

I just got three Sonos One's and setup them up. Each one is in a different room and will be controlled independently. I tested out trying to use Alexa to start playing from Spotify. I discovered that you can only have one Sonos One playing from Spotify at any given time. The only option I found to be able to play three independent streams was to start the music from the Sonos App. Is there anyway to use Alexa to start three independent streams? Without that, there really is no point having the Sonos Ones. This feels extremely limited since I can only have one stream on at a time when using Alexa.

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5 years ago
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JustAnotherChrisContributor I
asked in Amazon Alexa and Sonos
Amazon Alexa will NOT connect to Sonos Api to link account via SKILLS

Since a few days ago my Alexa will not work on Sonos. So I unlinked my account and now I can't link it back together. I keep getting "Oops! Amazon can not connect to Sonos" I have tried signing out of all Amazon apps/products and my email addresses are both the same. Nothing is working and I'm really starting to get frustrated and mad here. Anyone know what else to do or try?

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5 years ago
RussMeale
RussMealeContributor I
asked in Amazon Alexa and Sonos
Alexa Groups

HI recently an upgrade allowed Alexa groups which meant that I would no longer need to include room name when asking Alexa to play music on my sonos speakers. However am unsure how to do this unless I have an Alexa device in each of my 5 rooms as seems that as I have 3 Alexa devices 2x dots and 1x spot I would be limiting the device to a specific room. Can you help me clarify whether alexa groups feature can work in my situation as not needing to name room would simplify things. Tthanks Russ

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RussMeale
5 years ago
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StephenTrooperContributor I
asked in Amazon Alexa and Sonos
How to identify sonos devices in Alexa groups?

It’s great that we can now drop the “Alexa, play in the lounge”, when the instruction is given in the lounge!! But how do you identify which Sonos device is in which room, using the Alexa app, when the device names listed are different to those displayed in the Sonos app??!! My Sonos system has changed over time, with speakers being moved from one room to another as my system has grown. As a result, there is a mismatch between the device names I see in my Sonos app (in Settings->Room, which, incidentally, are also different to what I see listed under Setting->About my Sonos System) and what I see listed when I want to add devices to groups using the Alexa app. How do I resolve this confusion? For example, the Alexa app lists a Sonos device called “Den”. It’s one of my speakers for sure, but I’ve never called any room the “Den” and vaguely recall this being named by a Sonos engineer on a support call. But a device called “den” is nowhere to be found in my Sonos app!,

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melvimbe
5 years ago
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familyuser123Contributor I
posted in Amazon Alexa and Sonos
Alexa Skill - Amazon Not Connecting to Sonos Website

I'm trying to set up the Alexa Sonos Skill, and keep getting the following message. I've waited and tried multiple times to do the skill, and keep getting the same message over and over. I'm logged into my Sonos account, so it's not an issue with Sonos. For some reason, Amazon isn't letting me connect and set up the Alexa Skill. Any ideas?

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5 years ago
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reed2000Contributor I
asked in Amazon Alexa and Sonos
New SONOS ONE can connect to music services but won't play sound.

Hi all, wonder if this is common or if I'm a lucky one! I ask my Sonos 1 'play radio 1' it replies 'bbc radio 1 from Tune-in' but no sound plays. Same with asking it to play from my Amazon music Library (Prime). It says 'playing X on Amazon music' but no sound plays. If I manually play the same radio or music via the Sonos App it all works fine. In the Alexa app the Sonos skill is present and enabled. I've tried restarting my router and Sonos devices. I've uninstalled the voice controls and re-installed them. There is an echo dot in the house that uses Alexa to play from My Amazon music library and Tune-in radio just fine. Just wondering if the device itself is faulty and I need to return it, any experience to shed some light on it? Cheers.

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5 years ago
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Mandy 53Contributor I
asked in Amazon Alexa and Sonos
Alexa outage, not working

Hi Alexa worked perfect Tuesday evening Wednesday evening she says she will do what I ask her but nothing happened have to use the app on phone

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5 years ago
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KajeContributor I
asked in Amazon Alexa and Sonos
Sonos Beam and Alexa Skills Such As Hive...

Hello, I have just purchased a Sonos Beam, which is now on its way to me via Amazon, and I wondered if this is going to be able to be used as a full Echo device replacement? I know you can't use 'drop in' or 'messaging' features, which isn't a problem for me as I don't use those, but I do have a Hive home heating system, which can be controlled via my existing Echo device (e.g. adjusting temperature, turning the heating on and off) and I'm wondering if I will be able to do the same but via the Beam's in-built Alexa? Likewise my Neato robot vacuum cleaner... Best wishes, Kaje

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controlav
5 years ago
melvimbe
melvimbe
posted in Amazon Alexa and Sonos
Outdoor Alexa Project

I have a fairly large backyard that was already setup 2 pairs of outdoor speakers powered by a Sonos Amp. Everything was great, except that I found myself constantly wishing I could control the system by voice as I could do from within my house. There were other smart lights and such that I also wanted to be able to control while outside, not to mention the normal Alexa questions about weather and such. I had a spare echo dot that I could bring outside and plug in when I needed, but I found that it wasn't really that practical. For one thing, there wasn't a single place I could put the dot where it would cover the yard very well. What I really needed was a way to place several alexa dots throughout the yard in permanent spots, and protected well from the elements. Here's what I came up with. The general idea is that a cheap outdoor speaker could be the perfect container for an echo dot. The trick would be to find one that would fit a dot, hold it firmly, and allow the dot to hear an

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melvimbe
5 years ago
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Jonno25Contributor I
asked in Amazon Alexa and Sonos
TV control for Samsung UE40NU7120

I have set up my Samsung TV UE40NU7120 with Sonos beam but cannot get the "turn off tv" control working. Whenever I say "Alexa turn off the TV", the response is just "ok" then nothing happens....

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5 years ago
andybell
andybellAvid Contributor III
asked in Amazon Alexa and Sonos
Sonos Play 5 (1st Gen) and Echo Dot

Hi, Yesterday I aquired a 1st gen play 5 that I though I would use with my Echo Dot using line in but the volume is all over the place. You can barley hear Alexa's voice but music, radio and news reports boom out. I have had a play with the line in settings and also the auto play volume but I can't seem to strike a balance. Does anyone else have this setup and managed to sort things out? Thanks for any input.

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andybell
5 years ago
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fstrazzeraContributor I
asked in Amazon Alexa and Sonos
New echo dot to playbar

Want to pair new gen 3 echo dot to playbar, so alexa can speak through the playbar and I can hear her. Is this possible or was I miss lead when I purchased playbar?

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5 years ago
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worldwidedebContributor I
posted in Amazon Alexa and Sonos
Can't Change Wake Word with Beam/Sonos 1

After setting up my new Beam, I was distressed to discover that I can't change the Alexa Wake Word. My boyfriend's ex-wife is named Alexa, so no "Alexa" in our home! I was planning on changing it to "Computer." Since I can't, I've disabled Alexa. I was looking forward to the voice control because my eyesight isn't great and using voice control is easier. I've had to disable Alexa. Sonos, this is a big issue for people - please fix. Also, since changing the Wake Word is standard on other Alexa-enabled products, this dysfunction should be stated in the product description.

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Mackan1
5 years ago
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