MY sonos wont play my Amazon music. I will say "Alexa play my music" Alexa will respond "Playing your music on Amazon Music". However no song will play or no sound will come out. If i mannually play through the app it will work, however when using Alexa via voice command it will not. I have updated the app after this occured to troubleshoot, relinked my amazon account, but no-joy. Any suggestions?
Answered
Amazon music is silent
Best answer by zdlatham
After reading around - I got it working. I ended up disabling the sonos skill and then re-enabled and just like magic, it started working again.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I”m having the same problem, At first I thought it was apple music but I changed the default music source in alexa to amazon music and same thing. Alexa sees the sonos speakers but when asked to play music. nothing.
Maybe a regional issue (perhaps?) as it’s working ok for me in the U.K; tested a few seconds ago, but perhaps try a reboot of the router to renew/refresh the local network IP addresses and see if that fixes things.👍
After reading around - I got it working. I ended up disabling the sonos skill and then re-enabled and just like magic, it started working again.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.