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Sonos One mic not working at all

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  • slurb
  • Contributor I
  • 3 replies
Hello, I just setup my Sonos One today. I've been using an Echo Dot for some time and it continues to work fine. However, during the setup of my One, and currently even if I put my mouth 2 inches from the One and say "Alexa", nothing happens. I can do the same with my Dot, no issue. It just seems like the Mic isn't working or is disabled. Diag number 8102699
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20 replies

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  • slurb
  • Author
  • Contributor I
  • 3 replies
  • November 18, 2017
I will add that I can' find any way to mute the mic. Is it just defective? I'm assuming, since I can't find any instructions to do so, just hitting the mic button *should* turn on the LED to show the mic is muted. Nothing happens with that either.
jgatie
  • jgatie
  • 27729 replies
  • November 18, 2017
The LED is hardwired to the mic and is on when the mic is on, not when it is muted. That is a security feature so those who are a little leary of devices listening in always can tell when the mic is on.
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  • slurb
  • Author
  • Contributor I
  • 3 replies
  • November 18, 2017
So how do I mute it if I want? I don't really want to, but I want to see if I can try, because as it stands it acts like it is on mute.
jgatie
  • jgatie
  • 27729 replies
  • November 19, 2017
The mic is turned off by physically pushing the mic button on the top of the device. There is no software on/off because of the privacy concerns.
S
  • slurb
  • Author
  • Contributor I
  • 3 replies
  • November 19, 2017
Yeah, that's why I think I have a defective unit. That doesn't seem to do anything.
MikeV
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  • MikeV
  • 3350 replies
  • November 19, 2017
Have you properly set up the Alexa Voice Service in the Sonos controller app? The mic may not be enabled if you haven't done this.

This is separate from the Sonos skill in the Alexa app, which just allows directing Alexa to play music over Sonos speakers.
The S in IOT stands for Security.
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2 people like this
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    mskys
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    zstar
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  • wahenderson
  • Lyricist I
  • 1 reply
  • November 30, 2017
I just set up two Sonos Play:1 speakers to be used with Alexa. The setup and discovery all seemed to work fine. However, the microphone does not appear to be working in either unit (suggesting user error). Where should the microphone light appear on the unit and what does it look like? The only light appearing on my unit is the on/off light on the top of the unit.
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  • CVH
  • Lyricist I
  • 1 reply
  • December 23, 2017
I had the same issue and solved it by going through the Sonos app on my phone >Settings >Room Settings>Choose room and under Voice Services I was able to add Alexa. It was a bit strange as we did not need to go through this step with our other Sonos 1 and were close to returning the unit.
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4 people like this
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    mike_289
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    jayellezee
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    jamesila
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    dan_us
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  • mike_289
  • Lyricist I
  • 2 replies
  • March 25, 2018
Thanks CVH i had the same issue, and it seems to be when you add a second Sonos 1
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  • Tulsa Joe
  • Lyricist I
  • 2 replies
  • May 15, 2018
Try swiping your finger across the microphone button (right to left). This enables the microphone. The light should come on and stay on.
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4 people like this
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    MrJeff2U
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    bdmangawang3
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    shiryaakov
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    LauraB93
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Tulsa Joe wrote:
Try swiping your finger across the microphone button (right to left). This enables the microphone. The light should come on and stay on.


This one worked for me. Thanks.
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1 person likes this
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    bdmangawang3
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  • LauraB93
  • Lyricist I
  • 1 reply
  • December 27, 2018
Tulsa Joe wrote:
Try swiping your finger across the microphone button (right to left). This enables the microphone. The light should come on and stay on.
 Been struggling to get Alexa to respond for two days - countless google searches and you’ve fixed my problem with a simple swipe of the finger - thankyou!!
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  • rcandrade
  • Lyricist I
  • 1 reply
  • April 29, 2019
slurb wrote:
I will add that I can' find any way to mute the mic. Is it just defective? I'm assuming, since I can't find any instructions to do so, just hitting the mic button *should* turn on the LED to show the mic is muted. Nothing happens with that either.
 I have the same problem...
Ken_Griffiths
In addition to installing the Sonos Skill in the Amazon Alexa App, check the speaker device “room settings” in the Sonos App and ensure the “Amazon Alexa Service” is installed in the section entitled “Voice Services” and that “touch controls” are set to enabled...then power off/on the mic on the speaker itself. A tiny LED will light-up when the mic is active.
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  • Kilip
  • Lyricist I
  • 2 replies
  • October 15, 2019

I've tried going into app and turning on off touch controls. Powering off unit but still no love on one of my Sonos one microphones. All updated. Have been only using left side for a while and just tried turning on the right speaker and it's not working. Sent diagnostics and receipt is: 1499772525. Thanks in advance

Ken_Griffiths
Kilip wrote:

I've tried going into app and turning on off touch controls. Powering off unit but still no love on one of my Sonos one microphones. All updated. Have been only using left side for a while and just tried turning on the right speaker and it's not working. Sent diagnostics and receipt is: 1499772525. Thanks in advance

I presume the Sonos One is stereo paired. If you are using the Google voice service, it only installs to the one (left) speaker, the other speaker mic is disabled. Just not sure if that’s what may have happened here in your case.

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1 person likes this
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    Kilip
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  • Kilip
  • Lyricist I
  • 2 replies
  • October 15, 2019

Thanks . I'll unpair tomorrow and check it out

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  • Verant
  • Contributor I
  • 1 reply
  • October 26, 2019

I have been having the same issue, I have tried to turn the mic on the speaker with no luck (using the recommended methods above). The other problem with mine is that I don’t have the voice opinion under the services menu in the app on either my iPhone or Ipad? Not sure why as I used to have it there and wasn’t needed as Alexa wasn’t available but now that it is I’m trying to add it and it is not there, the only opinions there are the music services.

My Sonos One (Gen 2) is unpaired 

If anyone could help me that would be great.  

UKMedia
  • UKMedia
  • 5124 replies
  • October 27, 2019

Hi

 

Can you confirm that you have Enabled the Sonos Skill within the Aleca App?

Remember: Sometimes Red Wine helps :)
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  • mskys
  • Contributor I
  • 6 replies
  • November 28, 2019
MikeV wrote:

Have you properly set up the Alexa Voice Service in the Sonos controller app? The mic may not be enabled if you haven't done this.

This is separate from the Sonos skill in the Alexa app, which just allows directing Alexa to play music over Sonos speakers.

This worked for me 

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