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Recently with no changes from my side, Alexa stopped working and says it can't communicate if I try to call it. The Mic is definitely on and the Sonos system is working fine otherwise.

I already restarted my Beam, and I removed the device and skill via Alexa app, but now if I try to de-register Alexa via the Sonos app I get an error "there was a problem removing your account".

Connectivity (i.e.wifi and internet) are fine, does anyone know how I can resolve this?

 

 

Perhaps try removing and reinstalling the Sonos Skill in your Amazon Alexa App.

Hi Ken,

Apologies I had a mistake in my original message (now corrected), I already removed the skill and device from my Alexa app

 

Thanks,

Adam

Hi Ken,

Apologies I had a mistake in my original message (now corrected), I already removed the skill and device from my Alexa app

 

Thanks,

Adam

Try powering off/on the speaker and fully close and reopen the Sonos app and then try again to remove Alexa from the device.

Thanks @Ken_Griffiths that fixed it! Not sure why the first restart didn’t do it, but the good thing is it’s working now :slight_smile:

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