alexa answers question through sonus beam and says it will play a requested song but nothing happens. Just dead space. Apple music is linked but no connection. Pandora has same problem.
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Hi jrperk42
Here are a few things to try in the order listed
- Check your routers admin page for updates and install if available
- Reboot
- Disable the Sonos Skill in the Alexa app
- Sign-out of Alexa
- Sign out of your streaming services 1x1
- Power cycle your iOS or Android setup device
- Delete and re-install the Sonos App
- Sign into Alexa
- Enable the Sonos Skill in Alexa
- Sign-in to your streaming services 1 x 1
- Test everything
Let us know how things sort out. Cheers!
Just to make sure, you’ve set up your streaming service in both Alexa and in Sonos apps, correct?
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