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Answered

Language setting

  • July 26, 2019
  • 13 replies
  • 10281 views
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We bought a Sonos One in France for use in our holiday house. I can’t find a way to make Alexa speak English. There is no language option in the app. How can I get the Sonos/Alexa to respond in English?

Best answer by jgatie

Edit: It doesn't appear you can change the language via the Alexa app like you can an Echo. I'll keep looking.


Think I found it: Open the Sonos app on an Android or iOS device and select Settings>Room Settings, then select your Sonos One Room. Under Voice Services>login. You'll then see the Wake Word Language setting. Change this to English.
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    13 replies

    jgatie
    • jgatie
    • Answer
    • July 26, 2019
    Edit: It doesn't appear you can change the language via the Alexa app like you can an Echo. I'll keep looking.


    Think I found it: Open the Sonos app on an Android or iOS device and select Settings>Room Settings, then select your Sonos One Room. Under Voice Services>login. You'll then see the Wake Word Language setting. Change this to English.
    T
    • Teresa16
    • Author
    • Contributor I
    • July 26, 2019
    Those options weren’t showing up. So I tried a factory reset and now the Sonos won’t start at all. 😢
    jgatie
    • jgatie
    • July 26, 2019
    As a note, factory resetting almost never solves anything, and it wipes out valuable diagnostic data.

    But let's try to get you running. Temporarily wire the unit to your router with an Ethernet cable. Then try to add. After that, you can enter the WiFi credentials.
    T
    • Teresa16
    • Author
    • Contributor I
    • July 26, 2019
    Ok I’ll try that and let you know a little later thx
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    • Teresa16
    • Author
    • Contributor I
    • July 26, 2019
    Yeah it won’t even light up now. Don’t know what I’ve done to it.
    Jeff S
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    • Jeff S
    • Retired Sonos Staff
    • July 26, 2019
    Yeah it won’t even light up now. Don’t know what I’ve done to it.

    Hi there,

    Are you talking about the LED light on the speaker? If it's not lighting up, please double check that the power cable is fully inserted into the speaker, and that it is connected to a working power outlet. You might even try a different outlet to be sure. If you're still not getting any lights, please give us a call. Our phone team can take over troubleshooting from there.

    With the speaker powered on, and connected to your router with an ethernet cable, there isn't much to stop your app from connecting. Make sure your controller is connected to the main wireless network created by the router, and go into the Sonos app. It will likely guide you through the initial setup process as you mentioned that you factory reset the speaker.
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    T
    • Teresa16
    • Author
    • Contributor I
    • July 27, 2019
    Hi we’ve got it back in action but Alexa is still speaking French and the options on our Sonos app don’t let provide for changing the language or the wake word.
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    • nik9669a
    • Senior Virtuoso
    • July 27, 2019
    Fire up the Alexa app on your phone. Select Devices, then your Sonos device. Scroll down to Language, click on that and select the new language.
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    • N1CGF
    • Lyricist I
    • August 8, 2019
    Hi jgatie - THANK YOU! Been looking for ages to try and change the language! You absolute star.
    M
    • Mariahleo
    • Lyricist I
    • October 24, 2019

    Hello mine speaks italian and I don’t know what she is saying. I can’t find English! Alexa app devices doesn’t give language options. Pls help 

    jgatie
    • jgatie
    • October 24, 2019

    Open the Sonos App, go to Settings>Services>Amazon Alexa and then select your Alexa enabled Sonos device (Move/One/Beam).  Under the Voice Settings section, there is then the ability to change the Voice Language.

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    C
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    • cgammaro
    • Lyricist III
    • October 25, 2019

    Open the Sonos App, go to Settings>Services>Amazon Alexa and then select your Alexa enabled Sonos device (Move/One/Beam).  Under the Voice Settings section, there is then the ability to change the Voice Language.

    Hi jgatie,

     

    Now Alexa supports Portuguese (Brazilian) but it doesn’t show up in the list you indicated for some reason in the Sonos app. I’m able to change it to different languages but not Portuguese, is the Sonos app missing an update maybe?

     

    Tried to find a similar configuration for Language in the sonos web site but I couldn’t find it either, so I think the Sonos app will be the right location but Portuguese is not there.

     

    Regards,

    Cesar

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    • cgammaro
    • Lyricist III
    • December 2, 2019

    Hi All,

    Are you able to see Brazilian Portuguese available as a language on yours Sonos app language selection?

     

    I can’t.

     

    Regards,

    Cesar

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