Question

Sonos One SL and Amazon Echo Show 5

  • 5 December 2019
  • 4 replies
  • 573 views

Hey guys!  I am fairly new to the Sonos world (and somewhat to Alexa).  I’ve run into an issue that is driving me crazy and I can’t seem to resolve. 

In my bedroom, I have a Sonos One SL and the Amazon Echo Show 5.  I can’t use voice commands to play music on the Sonos; it always plays on the Show.  No matter what I ask Alexa to play in the Master Bedroom, it always comes out the Show, even when I try to be specific and tell it which device.

For background I’ve..

  • Added both devices to the Master Bedroom group.
  • Made sure the Sonos is the Preferred Speaker.
  • Confirmed I can play music to both devices individually thru the Alexa app, so I know the app sees the Sonos speaker.
  • Removed the Sonos skill and readded it, making sure all settings are correct.
  • Deleted the Group in Alexa and rebuilt it.

I’m sure I’m probably missing something easy, but I am stumped! I have read other posts here, I’ve googled, I’ve watched YouTube videos.  


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4 replies

Userlevel 7

Hi ArrowsmithBoys

Have you setup the streaming service or services  in the Sonos app? If not please do so by following the instructions in the link:

https://support.sonos.com/s/article/2757?language=en_US

Let us know how things sort out. Cheers!

Hi ArrowsmithBoys

Have you setup the streaming service or services  in the Sonos app? If not please do so by following the instructions in the link:

https://support.sonos.com/s/article/2757?language=en_US

Let us know how things sort out. Cheers!

Yes sir!  I should have mentioned that.  It will stream fine from the Alexa app, if I specify the Sonos SL through the app.  But it won’t play aaaanything on the Sonos via voice commands.  

The Show is listed in the Alexa device section of your Alexa group, correct?  It needs to be there for the Show to use your SL as the defaut speaker.

 

Besides that, it could be a name conflict, but really shouldn’t be an issue.

Userlevel 7

Hi ArrowsmithBoys

This suggestion will require you to tear down your current integration and start from ground zero. It's the best suggestion I have as it appears you’ve done everything except that one something that is causing problem(s) :thinking:

The link below provides the best “how-to” integration of Sonos and Alexa.  Sub links one and three are where I’d start. 

https://www.sonos.com/en-us/support/voice-control

Let us know how things sort out.