Amazon Alexa and Sonos

I have been following all the steps to add a voice assistance (alexa) to my system but when I am supposed to be redirected to the alexa app, I’m redirected to safari, I then put my correct credentials from Amazon and then get redirected back to the Sonos app without linking my alexa account to Sonos.I previously had alexa working in all my speakers perfectly, I recently purchased a Sonos roam, when I tried to set up alexa it didn’t work, so I followed a troubleshooting process where I removed alexa from all my speakers and I signed out of all my Amazon apps… it didn’t work when I tried to set up alexa again to all my devises and now I don’t  have voice assistant in any of my speakers.  Please help! I have tried all my different devises where I have the Sonos app to set up alexa. 

Hello,I have a Beam and two One’s coming to use in a surround sound setup. I was hoping to use Google Assistant on one of the One’s, as it is much better at answering general questions in my experience. Can anyone tell me if this is possible? Thanks!Mike

I have an Arc in my ‘living room’ connect to a LG C1 tv. I ask Alexa to turn off ‘living room’ (lights were on and tv was off) and lights turn off but the tv turns on! Here’s what happens:Ask Alexa to turn off tv when tv is off- will turn on tv (how do I fix this?!?!?)Ask Alexa to turn off tv when tv is on- works correctly and turns tv offAsk Alexa to turn on tv when tv is off - works correctly as tv is turned onAsk Alexa to turn on tv when tv is on- works correctly, tv stays on When I unplug the arc and use my dot, and ask Alexa to turn off ‘living room’ now tv is not affected anymore. So it seems the Arc is doing this… any help?!?

There is a difference between the way the BBC Skill works on a Sonos One speaker and an Echo Dot. Playing the current radio program works fine and the same on each speaker.On a Dot, you can ask Alexa to play a specific program which might be from a previous day. If you stop the programme you can then resume the programme from where you stopped. In fact, if you use the BBC Sounds app to continue listening when you then resume on the Dot it picks up from where the BBC Sounds app finished. All very neat. The Dot also allows you to fast forward through a programme.On the Sonos One, you can still ask for a specific programme. However, stopping and resuming the programme actually restarts the programme rather than resumes. What’s worse is that the BBC skill announces how much of the programme is left making you think it has resumed. And then fast-forwarding a programme actually restarts it! All the opposite of very neat!I’ve tried the following to sort it out:Updated Sonos Disabled and re-en

Hi All,i have a sonos beam attached to SONY KDL-43W808C.Initially through alexa I could control the tv by up/down the volume and turning on/off the tv.Lately I noticed that the on / off command no longer works, while up / down volume does.Can anyone help me? thanks.

Is this limitation and Amazon thing or a Sonos thing? Is this an active development item? I was considering purchasing the new sound bar but after learning this I don’t think I will.    The whole point of Alexa is hands free voice assist. So turning off/on the microphone is not a valid alternative.    Please let us know the status of this. Thank you. 

I have a Beam with two Sonos One surrounds, and it's my understanding that the mics on the Sonos Ones are by default OFF, and that the Beam is the only one with mic input for Alexa. Is there a way to turn on the mics on the Ones? I ask because I'm usually closer to the Ones than the Beam when using Alexa, and Alexa on the Beam usually has trouble hearing me (I usually have to yell). Thanks!

Can the ROAM be connected to an Echo Dot via Bluetooth as to allow my to use the ROAM as an external speaker for the Dot?  If not, can I can change the Voice Assistant wake work on the Roam; I have a daughter named Alexa.  Thank you and be well….

Would I be able to use sonos as a source in my elan system, and control it through Alexa? Thank you,Jim

Tried factory reset Tried signing out of accounts both Alexa /Sonos and removing from speakersalexa will say radio 2 or radio x or Spotify but then will not play anything.would appreciate some further advice

While looking around at the new features in the latest Alexa app update on my phone. I noticed that all of my Echo devices including my Fire cube’ now has a prefered speaker option under the ‘connected devices’ section in my Android phones Alexa settings. By default this is set to ‘built-in speaker’ but you now have the option to select ‘change’. Once the ‘change’ option is selected you can choose to uncheck the ‘built-in speaker’ option. Then select ‘WIFI Speakers/Use my preferred speaker option’. Now you will be able to select any Alexa enabled Sonos Speaker not only to play music but to also respond for the Fire Cube/Echo device’s voice  commands instead of the ‘built-in speaker’.If you can see the Sonos Speakers but can’t select them as they are greyed out. Then you will need to simply make sure both the Echo device/Fire cube & Sonos speaker you intend to use are in the same group e.g. ‘Living Room’ group. If the group does not yet exsit, then you will need to create a group &a

Which Sonos speaker that has alexa built in? and is it available outside UK?

The last few days when I ask Alexa on SONOS to play Spotify all I get is Alexa responding “here is Spotify” and complete silence. This is happening on all my SONOS Alexa enabled speakers. I have disabled and enabled the Spotify skill and the Alexa app and I am still getting the same results.

HelloI have read other conversations on the topic but they are all quite old and I would like to have an update on this issue. I bought my Sonos One, one week ago and I’m very disappointed with the quality of the microphone, I thought I was buying one of the best smart speakers on the market but it doesn’t look like this one is it. Using the voice control is so annoying that I would have done better buying a normal speaker instead. Can someone from Sonos help out with this issue or if someone from the community knows how to fix it, I would appreciate your help. Thanks​​​​​​​Luigi

I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app. Hop

Sonos One/Move integration with Alexa appears to not support the AudioPlayer interface, at least not fully. The Alexa skill, "My Media for Alexa", uses this API to stream music, however, when playing a list of songs, Sonos plays only the first one in loop. Asking Alexa to play next song works, so it seems it is the play from one to another that does not work correctly. I contact Sonos Web support and basically the answer was that Sonos does not support 3rd party Alexa skills. This is well and good but for example Amazon echo support this skill fully. So it would be great that Sonos is looking to fix that as "My Media for Alexa” skill is the only one works fully by using a local music library (the Plex skill is very buggy in comparison). So please Sonos, look into that

Using Alexa on my Sonos Arc to play Apple Music or control my Fire TV stopped working about a week ago. Regarding the former, it turned out to be a server issue that Sonos fixed. But the latter never came back. I have uninstalled and reinstalled Alexa on the sound bar, disconnected and reconnected in TV and Video settings in the Alexa app, unplugged my TV and Soundbar and then plugged them back in. It did all work last week before the break down. And I can control my TV if I connect it to a different (amazon) Alexa device. But when I connect the TV to the Arc on the Alexa App, it says connected on the app. but when I ask her to do anything with the TV my sound bar tells me to connect a TV in the Alexa app (already done). I called support twice, and they walked me through the same things I had already done then put me on hold and I got disconnected. REALLY frustrating. Anyone else have this issue? Any ideas or advice?

Last week my Sonus One stopped accepting my Alexa command to play BBC Radio Two. If i say “Alexa, ask the BBC to play RADIO two” The speaker plays the “BBC Sounds” but nothing is played. If i say “Alexa open BBC Sounds” Speaker then says “BBC Sounds Ask for news or the name of the Radio Station” Nothing i say plays anything.I have factory reset everything unlinked everything and re-joined everything but nothing makes a difference. It has been working fine for months.To play BBC Radio Two i open the App and find it there. Alexa works for other stuff like “alexa whats the weather like) . Any pointers of where to look next?

Hello everyone,TL;DRCannot set the Roam as the Alexa-enabled device for any room in the Alexa app (unlike all other mic-enabled Sonos products)DetailsJust got the Roam today. I set it up, enabled Alexa on it and I added the Roam to a room within the Alexa app. I can properly play music on the Roam and it responds to Alexa just fine.I am having an issue however.Normally in the Alexa app (I'm using Android), for any room, you can set which device is the 'Alexa-enabled device' so that when you say 'Alexa, turn on lights' it only turns on lights for that room. I have 6 other rooms set up this way through-out the house using a variety of Sonos speakers (one uses a Beam, another an Arc, another a Move, the rest using Ones).For some reason I cannot do this with the Roam. It doesn't show up in the list of Alexa-enable devices.In case of an oddity I actually removed Alexa from all my Sonos speakers, disabled the skill in the Alexa app and deregistered all Sonos devices from Amazon and then adde

Hi there Nearly on May 4, my Sonos One stop of working with Alexa, with hard problems to be recognized by IOS app. Following a suggestion here, I did de-activated the Sonos skill in Alexa, and then it didn’t appeared and when trying again, it says that there is a geographic restriction. I have my Sonos one since 2018 working in Chile with Alexa.There is a bug on the app/system? Or there are legal issues relative to these georestrictions? There is a data when it could be solved? best

Just updated the system with a roam and a couple of Move's. Simple question really. I'm Using Alexa on all of my speakers, and is there a way (or a command) where she will play what I'm listening to in another room as well. For example, been using the roam in the bathroom and then want to carry on listening to where I'm at on the playlist in the bedroom, leaving the roam in the bathroom. I know I could hold down the play/pause in the bedroom before I get in (or out) of the bath, I just wondered if there was a command I could give that would then add another room to the song playing? Cheers 

I have 10 Sonos speakers and 6 Amazon Echoes in various rooms.  My main on e, in my living room, will playback a requested song on my Sonos system but none of the other Alexas will do so.  I have tried everything I can think of to get them all to playback over Sonos but have come up empty.  Anyone have a clue how to fix this, assuming it can happen?   Help me obi-Wan, you’re my only hope… 

Does anyone know what elements of the "Alexa AudioPlayer interface" is not supported on Sonos One?The reason I ask, I have a skill that streams our radio station just fine on Amazon made speakers but plays only silence when the skill is enabled on Sonos One.   The skills interacts fine and says it is playing the station, but only silence is heard - no error prompts.  The station streams fine with the TuneIn skill but we would prefer to promote the "Get Me Radio" skill.  Wondering what I could tell the developers to help them determine why it fails only on Sonos speakers. p.s. I have disabled and re-enabled the skill many times...works consistently with Amazon speakers but fails with Sonos One, no matter what station I select.

When I use Pandora via my Echo Show 5, each song repeats once.  It doesn't happen with Alexa by itself, only when using Echo, or so I thought.  I've think what is happening is both the Alexa app and Echo are trying to control the speakers, so one is repeating the other. I remedied the problem (touch wood) by saying, "Alexa, stop," which stopped all music.  I changed the wake word on Echo from Alexa to Echo, so that the Alexa App and Echo don't both respond when I command one.  I restarted Pandora using Echo, and now playback is back to only once per song. I've seen two threads about this.  Both have been closed for comments, but Sonos indicated they'd look into the problem and then update the thread/s.  That was a year ago and, from what I can tell, no solution was ever posted.  I'm not sure if my discovery is a permanent fix, or a fix at all for that matter, but I thought it might give users somewhere to start and Sonos some idea as to what to investigate.

Any way to disable Amazon Music? When I say play whatever on Pandora,  Sonos plays Amazon music. Only by saying play whatever on F*** Pandora does Sonos play Pandora. Did Amazon buy Pandora? Are all non Amazon options going away? Regretting my buying decision.  Don’t like being guided into what I want to listen to.