Amazon Alexa and Sonos

I have two homes and two Sonos systems in each. In my first home, Alexa cooperates nicely and will allow me to control my speakers. But in the second home, Alexa is mute. Are there ways to set this up so that each works independently of one-another? thanks, Alan

Firstly please ignore my stupid typo in the post title.Hopefully someone can help. This may be linked to other issues noted in this forum about Alexa in Roam.Troubleshootingremoved Alexa Sonos Skill and re addedremoved Alexa from all Sonos devices and re addedProblemi am unable to add the Sonos Roams to a group in the Sonos app. All other Sonos devices including the Move work fine.any advice would help. Thanks. 

Anyone else in UK/Europe having a nightmare with Alexa on Sonos Roam? 

‘Alexa, play Neil Young on Spotify’‘Spotify isn’t setup, please setup account authorization’ (or similar words ;))Q - Does Spotify work from Spotify app?  YesQ - Does Spotify work from Alexa app? YesQ- Does Spotify work from Sonos app? YesQ - Have I disabled and removed connection/authorization from Alexa to Sonos, and reconnected? YesQ - Have I disabled and removed connection/authorization from Alexa to Spotify, and reconnected? Yes (probably not related, as Spotify works from within Alexa app).Q - Have I disabled and removed connection/authorization from Sonos to Alexa, and reconnected?  YesHelp is much appreciated.

My brother & I have both bought a Roam & both have same issue that it won’t work with Alexa or Spotify it just says need to get the skill and search for the device   I have 4 other Sonos devices all working fine when I look on Alex it shows the Roam but won’t connect

Hello, so here’s a weird one… We have a few Sonos speakers, including a Sonos Beam in the living room, with some Sonos Play speakers supplementing it, and a stereo-pair of Sonos Play in my office room and a single Sonos One in the bathroom (don’t ask).I have the speakers grouped into ‘Lounge’, ‘Bathroom’, ‘Office’, ‘Upstairs’, ‘Downstairs’ and ‘Everywhere’.This issue happens on Alexa, regardless of whether I ask the Sonos Beam in the living room, or the Sonos One in the bathroom.Sooo….  If I say to Alexa “Play Radio 2”, it will play BBC Radio 2 (from BBC Sounds) on that speaker, no problem.  However, if I say “Play Radio 2 in Bathroom”, or “Play Radio 2 in Lounge”, or “Play Radio 2 Upstairs”, or “Play Radio 2 Everywhere” (basically, asking for any particular speakers/room/group), it will play “S4-Radio Two from TuneIn”, whatever the hell that is! Alexa on Sonos will only play BBC R2 if I don’t specify a speaker, group or room, otherwise it’s this S4 thing.It doesn’t do this with other

I just bought my first Sonos One and having real difficulty with it. The microphone will not light up and I cannot enable the Sonos skill in the Alexa app. In fact, the two problems seem to be related from what I’ve read. The light will not come on until the Sonos skill is enabled on Alexa. When I try to enable the skill, Alexa tells me I have to link the speaker to my Sonos account first, but I’ve already done that

So you can’t change the wake word for Alexa on Sonos, and clearly lots of people in this community would like this functionality. My question is, how do we get that message to Sonos management directly? I’m thinking that posting that request in this forum is a post to the community, that is preaching to the converted.

I just got my first Sonos, a Roam. I have Alexa enabled. I also have Wi-Fi color changing lights from Feit.  If tell the Alexa through the Roam to turn on the lights, it’s fine. If I tell it to change to a color, it tells me device not found. This isn’t an issue on my Amazon Alexa devices. Any idea how to fix this? Thank you in advance for your advice. 

HI - I have a Sonos Arc and I’d like to get the true surround sound experience and I’m thinking of getting a Sonos One (voice control) or Sonos SL (no voice control/microphone free).  The Arc has voice control - would getting the Sonos One be redundant to have another Amazon Alexa device in the room?  Any thoughts?  I’m thinking maybe I should just get a set of the Sonos SL - but - I thought if one day I move them to a room that doesn’t have the Arc..it might be nice to have the voice controls.  Any thoughts?  Thanks! - Kevin

just got my roam love it but voice control does not seem to work or am i misssing something ? say ‘ alexa ‘ as i do for the one or the echo but no reaction the white light is on to say mic is active plays music from app spoifiy etc not voice control any help be great thanks ( sorry if im being really thick which could be the case !! )

Hi everyone, At home we have a system comprised of: 1 x Arc1 x Beam1 x Play:11 x Play:5 All have been working as intended previously, and even after we first setup Alexa the system continued to work fine both via voice commands and through the Sonos App for a while. Recently though, it seems that the Alexa app is somehow stopping the Sonos app from seeing our speakers, as we can continue to control them via voice commands but the Sonos app consistently gives us the message “Unable to connect to Sonos”. Sometimes turning our wifi router off and on works, sometimes just turning it off and on in our iPhone device settings seems to reset things, but only temporarily and we then have issues adding things to the queue via the Sonos app.  Things we’ve tried:Following the app troubleshooting process (turn off all speakers, then back on, turn off router, then back on, discover devices etc. - This has limited and very temporary success) Deleting and re-downloading the Sonos app Reconnecting the

Priya Abani, director of Alexa Voice Service, announced in April 2018 that third-party Alexa-enabled devices will get calling and messaging abilities. In fact, since August 2018, these key Alexa features have been available on Eufy Genie - a third party Alexa-enabled gadget. Sonos, however, remains tight lipped about its plan. I received my Beam earlier this week and was really excited. I was planning on purchasing two more for the whole family. I'm so disappointed to find out that key features such as calling, messaging, and drop-in are not supported on Sonos Beam or One. It appears that Sonos has no plans to support these features at all. At first, I thought Amazon refuses to allow third-party gadgets to have these features. But, Eufy Genie, a 3rd-party device with an RRP of only $35 (and on sale for $15 on Amazon at time of this post), supports all these features. I would like to ask a couple of questions: Are these key Alexa features on the roadmap of Sonos Beam

Took delivery of my Sonos Roam today and discovered I can use it to sync Sonos with Amazon Echo Multi-Room Speaker groups. This is what I did:Connected an Echo Flex to the Roam via Bluetooth (the Echo Flex is part of an Echo Multi-Room Group).Played from Spotify to the Echo Multi-Room Group (including the Roam from the Echo Flex via Bluetooth).Played on all my Sonos speakers by grouping with the Roam in the Sonos App.Result: Synced musics on all Echo and Sonos speakers! 

Every couple weeks, Alexa stops responding to commands or stops responding consistently. For example, I can start playing something with a voice command but cannot stop playing or adjust the volume with a voice command despite hearing the acknowledgement chime. To fix this issue, I have to disable and re-enable Alexa several times before capabilities are restored.  Have others experienced this? Is there a long term fix that is known or in the works?

I’ve had my Beam for about a year and up until a month or so ago, it was working well with Alexa. Now however, for seemingly no reason, Alexa does not respond. The activity light doesn’t activate and no response is given when asking Alexa to do something. The audio from the beam continues to work when using my TV as a source. Troubleshooting steps I have taken:I have followed the steps in the support page here twice. It works after following all the steps but after 24 hours, stops working again.  I have tried to remove all speakers in my setup and re-add them. Again, this works for a short while, maybe 2-3 days before it stops again.I purchased a new router a couple of months ago (ASUS RT-AX82U) and is the only thing I can think of that might be causing this apart from a potential hardware issue on the beam. Has anyone had any similar issues to these?Thanks,Haydn

Whenever I launch BBC sounds app using Alexa, everything seems to work smoothly. Except for the news. Whenever I ask for the interactive BBC News, you hear the introduction and the summary of the news (about 30 seconds) and then it repeats the same 30 seconds over and over indefinitely until you ask to stop it. I have Alexa on an echo dot, on my Sonos One and on Sonos Arc. The Echo Dot has no problems. This issue only happens on Sonos One and Arc. I’ve tried everyting. Reset the sonos, reset the router, logged in and out of my accounts. Nothing works. Any advice? Thanks

Just taken delivery of my new Roam and keen to get using it. If I am away from home and my usual Wi-Fi network that I use Sonos with can I use Alexa by connecting to it to my iPhone personal hotspot and use my iPhone  data plan?

After 2 sessions with Apple and 3 sessions (3 hours) with Sonos Support each one sending me the other way I still can’t play my Library from my iMac to Sonos Playbar in the Lounge. It has worked ok for 5 years. Basically I get an error message when trying to load the Music Folder. They’ve checked Privacy and sharing options ad infinitum, no joyAny help greatly appreciated, I’m reasonable at Techo but not great Many Thanks Roger UK

Hello.I would like to know if sonos plans to release alexa to Brazil in portuguese-br.

Dear Sonos,I really am very happy with the purchase of my SONOS MOVE (See details below), but I am very frustrated because I cannot use the voice assistants (Alexa or Google (Portugues Brazil)) in my SONOS Move. I can't set it up and leave it active.How should I proceed ?I am waiting for an answer.A hug,Frederico Mendes Jr===========================================================Sonos Move: Sonos-FredSerial Number: 5C-AA-FD-D7-58-20:ASonos OS: S2Version: 13.0 (build 62186220)Hardware Version: 1.25.1.7-1.2Series ID: A100WM: 1

i say volume 1 to my s1 but it does not go lower enough I then have to manually take the volume down

I have the BBC skill set up in Alexa and if I ask Alexa to 'play BBC Radio 2' it plays from my Echo Spot rather than the SONOS speakers that I set up as my preferred speakers in Alexa groups. If I disable the BBC app, then Alexa gives me a message saying something abut the previously enabled app is disabled do I want to enable it. To make it work I have to say 'Alexa play BBC Radio 2 in the Sitting Room'. If I say 'Alexa play Virgin Radio' (or any other radio station/music request) it plays through the SONOS speakers. I know this might be more of an Alexa question than a SONOS question but I'm asking just in case any of you SONOS experts have come across this and know a fix! Edit: I did do a search and found nothing, but now I've posted I see that this question has come up before although the answer is to do what I'm doing ie add 'in the sitting room' or 'from TuneIn' to the command, which isn't a really great solution.

I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?

I just found a way to integrate my Sonos beam + 2 Ikea Symphonisk speakers with all my echo devices. To do this, I need to purchase sonos connect which I got it used around $100 and compatible with sonos 2 apps. Little background about my setup. I have sonos beam + 2 surround speakers at my living room. I have echo dot v.3 devices on all other rooms. If I want to play music in every rooms through alexa command, the Livingroom will be skipped because I don't have echo device in there. To bridge between Sonos and Alexa device, I use sonos connect and echo dot that I plugged into line-in of sonos connect. Once all connected and setup, I open sonos S2 app and go to sonos connect setting and change the "autoplay" to my "Livingroom" which essentially where my sonos beam is located. Here is the detail path to change autoplay setting: Open sonos app and go to setting - system - Choose room where sonos connect is setup. In my case, I name it "media room". Go to line-in section and choose "aut