I have two microphone-enabled sonos-one speakers in my sonos system. Instructions to Alexa work through only one of the two speakers. The microphone lamp is glowing on both speakers. How do I troubleshoot and fix this please?
Answered
should Alexa respond to both speakers?
+3Best answer by nik9669a
So they are performing Surrounds duty. In this configuration only the Right surround speaker is Alexa-enabled.
If I remember correctly from these forums, there were occurrences where both speakers picked up a command but then answered slightly out of sync, or both would increase the volume. Sonos’s solution was to disable voice control to the left surround.
Moderation edit:
With the release of 14.8 Voice Service Behavior for Home Theater Setups has changed:
-
When a home theater room has Sonos Voice Control or Amazon Alexa registered to rear surround speakers, the microphones on those/both surrounds will remain enabled.
-
The microphone on the voice-enabled home theater product will remain enabled and will respond to voice commands.
-
If Sonos Voice is setup on a speaker that's then added as a surround, SVC will remain on that surround speaker.
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Generally, Alexa will answer through the nearest speaker. If the speakers are stereo paired, both will play the program.
+3Thank you, but should Alexa listen through both speakers? Both speakers show as online in the Alexa settings but only one of them responds to voice instructions....
Only one will answer. You could test things by disabling one microphone. If you have multiple units listening and the units are relatively close together, the wrong Room might accept the command. For stereo pairs, you can disable the microphones that are closest to the “other” room.
I’m not sure what you mean. Mine are both Sonos-One. Should they both listen? …. Greg
Do you have them in a home theatre setup?
So they are performing Surrounds duty. In this configuration only the Right surround speaker is Alexa-enabled.
If I remember correctly from these forums, there were occurrences where both speakers picked up a command but then answered slightly out of sync, or both would increase the volume. Sonos’s solution was to disable voice control to the left surround.
Moderation edit:
With the release of 14.8 Voice Service Behavior for Home Theater Setups has changed:
-
When a home theater room has Sonos Voice Control or Amazon Alexa registered to rear surround speakers, the microphones on those/both surrounds will remain enabled.
-
The microphone on the voice-enabled home theater product will remain enabled and will respond to voice commands.
-
If Sonos Voice is setup on a speaker that's then added as a surround, SVC will remain on that surround speaker.
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