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Alexa responds but will not play music


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Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.
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Best answer by novasupra 26 November 2017, 16:49

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

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Sorry, one thing to add, 2 weeks ago when we set up the Sonos One / Alexa system, Alexa worked perfectly.
I have the same issue. I can ask my dot in the bedroom to play music in the living room(sonos one) and it will work but when i ask alexa on the sonos one to play on itself or to play on the dot the above happens.

Please advise
I'm having this issue too. Alexa was working fine, now when I ask to play the radio or Spotify, it will reply "playing radio from tunein" but nothing plays. It will respond correctly for the weather or radio and I can still play music if I initiate it from the app.
Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!
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novasupra wrote:

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!



thanks! that worked for me too!!
I had to disable and enable Sonos from the alexa app. Let alexa discover it and started working. Thsnk you to Nora
Hahaa it actually worked. Thanks for helping me out
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Boom, fixed my issue I came here to research...bye ;)
Thanks so much. This has been frustrating me for a while now. Did make the time to get it resolved until now. I thought I had it fixed once with a power cycle. Didn’t last.
This worked for me..disabling the sonos skill and then enabling. Thank you
Hi im having the same issue. Does anyone have a step by step instruction on how to disable sonos in the alexa app. I have done different things on the alexa app and I still have the same problem.
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Wrc16 wrote:

Hi im having the same issue. Does anyone have a step by step instruction on how to disable sonos in the alexa app. I have done different things on the alexa app and I still have the same problem.



Open the Alexa App>Skills>Your Skills and scroll down and click on the Sonos Skill. Click on Disable Skill and then return to All Skills and search for the Sonos skill and select Enable Skill. Let us know how you get on.
I'm getting the same issue in the latest of the debacles that is the sonos one. I've had to reset my system so many times its infuriating - either because of the dreaded "hmmm you need to enable..." or this issue. I've followed the steps above to no avail. It seems as if Sonos simply aren't capable of getting the Sonos skill to work properly, because every update causes issues.

I'm so close to just sending the one back and going for something else entirely. How well does Google Home work with Sonos?
Soooo, after my frustration this morning, I decided to give this one more go...and think I have found a solution - for my system at least.


Alexa won't play music if there is anything in your queue on the sonos app. Deleted this and it started working - didn't need to disable or enable the skill or do a hard reset. This was the only thing I changed.

So either this is the issue, or my Sonos decided to spontaneously work - neither is a particularly positive reflection on Sonos however!
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novasupra wrote:

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!



Yes. It worked for me.

Jim T
Thanks Badback, this worked for me too, ...briefly! While i was typing this reply I lost control of Amazon Music. Now nothing in my queue to delete and Alexa can’t control my music.
I’ve tried both (enabling and disabling the skill + emptying the queue) but can’t get it to work. Had it working for a week perhaps. I recently upgraded the iOS device with the Alexa app to iOS 12. Can this be related? (I realize everybody else in this thread was having problems before the iOS 12 release, but they managed to get Alexa working again).
novasupra wrote:

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!



Thanks! so much...I've been fighting this for a few weeks, and had almost given up. This fixed my issue immediately! :cool:
I had the same issue "Alexa responds but will not play music" then i deleted the sonos skill from the Amazon Alexa App and then i enable the skill back in the amazon alexa app and it was able to discover all my sonos and now i can finally play music from all my music services on the sonos speakers using alexa. :D

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